ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

SaaStr

OCTOBER 24, 2021

Top Blog Posts This Week: Dear SaaStr: What Do The Top 1% of Sales Reps Do … That The Other 99% Don’t? 5 Tips To Minimize “Churn and Burn” Behavior in Your Sales Team. 5 Tips To Minimize “Churn and Burn” Behavior in Your Sales Team. It’s Never the User’s Fault.

VP of Engineering 234

VP of Engineering Cloud Scale Churn 234

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. to understand and act on user intent. to understand and act on user intent. Book a demo now to get started.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

NOVEMBER 5, 2023

An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Couple your checklists with interactive walkthroughs to help your users learn by doing.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

JUNE 19, 2023

How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention.

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

MARCH 6, 2024

For example, at the Retention stage, you could track the churn rate and CSAT. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Want to see how Userspilot can help you optimize your product funnel?

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

APRIL 11, 2023

Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Implementing churn surveys to understand the reasons for churn and reduce the churn rate. Customer service: Poor customer service encourages churn. User segmentation by JTBD in Userpilot. Consider a few.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. Churn Monster: Slacker Customer.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 78

Payment Solutions Payments Payment Services SaaS Payments 78

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Alternatively, you can try Appcues.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

FEBRUARY 6, 2023

To dive even deeper, set track custom events to understand user engagement. Session recordings and heatmaps also give you insight into user behavior. Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide. Every customer interaction matters in today’s digital age. Not a problem.

Customer Success 109

Customer Success Operational efficiency. Communication Churn 109

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. The main reasons for customer churn are: Bad product-customer fit. How to track and identify potential churn issues: Measure customer satisfaction across the user journey.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. It helps you make data-driven decisions to boost engagement, increase conversion, and reduce churn.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Let’s dive in!

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Software Review 110

Software Review Technical Review User Experience Enterprise 110

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Blulogix

MARCH 21, 2024

Effective retention strategies mitigate churn, amplify customer lifetime value, and transform satisfied customers into vocal advocates for your brand. A positive support experience can turn potential churn into renewed commitment. A strong community not only enhances loyalty but also fosters a sense of belonging among your user base.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. And it mainly involves increasing retention, preventing churn, building loyalty , and generating account expansion revenue. What does a customer success manager do?

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction.

Data 88

Data User Experience Churn Retention 88

User Pilot

JULY 13, 2023

Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service. The formula of Customer Acquisition Costs (CAC). or $40,000.

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

User Pilot

MAY 20, 2024

Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups. Implement customer loyalty programs that reward users for their ongoing custom and incentivize them to promote the product, like referral programs. Why do you need customer advocates?

Scale 66

Scale Strategy Social Media SaaS 66

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Create a personalized onboarding flow to help users reach the Aha!

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

AUGUST 9, 2023

Customer retention rate shows how many customers return to your product, whereas churn rate measures how often customers leave. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. And finally, multiply by 100 to get the user retention rate.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Retention 97

Retention Strategy Management Churn 97

Subscription Flow

JANUARY 26, 2024

Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth. It is true that this is a topic that has been covered on countless blogs before (a few times on this one as well). In short, MRR is the monthly fee that all users collectively pay to access the service.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. Let’s begin!

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. The growth metrics you should be tracking.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

MAY 29, 2023

Cracking the retention table will provide invaluable insights into user behavior and retention. TL;DR A retention table is a powerful report that tracks and analyzes user engagement over time. Each data point in a retention table represents a specific measurement of user retention. What is a retention table?

Retention 97

Retention Trends Engagement Churn 97

User Pilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn.

Software Review 98

Software Review User Experience Churn Social Media 98

User Pilot

JUNE 2, 2023

TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Long TTV is one of the major causes of early churn. What is time-to-value?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98