OPEXEngine

DECEMBER 17, 2019

This is true even though selling software on a subscription basis has been around for well over 20 years. The Value of Benchmarking. In my experience working with enterprise SaaS companies over the past five years, I’ve seen a large variance in benchmarks for gross margin across subscription software businesses.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Your marketing should start to mimic a B2C business.

Scale 96

Scale Startup Technical Review Software Review 96

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. For a first look at our top survey takeaways and to benchmark your team against others in the industry, check out the webinar. Maybe a little bit more provisional, and maybe a little bit more conservative.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Your marketing should start to mimic a B2C business.

Scale 69

Scale Startup Technical Review Software Review 69

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Your marketing should start to mimic a B2C business.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

SEPTEMBER 19, 2023

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. You don’t want to be there.

Business Model 300

Business Model SaaS Payments Payments Headcount 300

Kellblog

NOVEMBER 23, 2022

(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). The next block focuses on headcount: Total employees, at end of period.

Technical Review 138

Technical Review Software Review Forecasting Churn 138

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Is your headcount staying flat next year? 3/ Mythbuster: Customer Success Manager coverage ratio.

Leadership 90

Leadership Benchmarks Headcount Artificial Intelligence 90

Kellblog

JUNE 17, 2023

Those who find SaaS benchmark reports as impenetrable as James Joyce. While some SaaS benchmarks include a broad mix of VC-backed, founder bootstrapped, and PE-owned SaaS companies, SaaS benchmarks produced by VC firms generally include only those firms who tried to raise VC — i.e., the moonshots or at least wannabe moonshots.

Scale 131

Scale Sales Benchmarks Consulting 131

Kellblog

JANUARY 2, 2024

While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. Per LinkedIn , headcount is up 240% over the past two years. They’re my funnel for filling AE headcount. 10] OpenView 2023 SaaS Benchmarks , slide 41. [11]

AI Search 133

AI Search Technical Review Technical Advisors ChatGPT 133