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Customer Success benchmarks: headcount and budgets

ChurnZero

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed. When asked about non-headcount budgets; 8.3%

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Customer Success benchmarks: headcount and budgets

ChurnZero

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed. When asked about non-headcount budgets; 8.3%

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Coinbase & Uniswap: How 7 Key Benchmarks Stack Up

Tom Tunguz

The difference is starkest in headcount: Coinbase employs more than 5,000 people while Uniswap counts fewer than 100. Coinbase operates a centralized exchange, while Uniswap runs a decentralized exchange (DEX). Centralized exchanges hold or custody user accounts. DEXes rely on users to custody accounts in wallets.

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Cohorts lead to Performance Benchmarks

OPEXEngine

In these discussions, lots of conventional wisdom is shared, backed up by “benchmarks” that came from an investor, a conference, or another industry source. That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way. Companies at a similar stage of growth and maturity.

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The Typical Startup Saw a 24% Increase in Sales Cycle in 2023

Tom Tunguz

These benchmarks suggest startups should plan on materially longer sales cycles into 2023. The antidote: greater pipeline-to-quota coverage ratios by either increasing the top of the funnel or reducing the account executive headcount. The data analysis uses the results from the 2023 GTM Survey.

Startup 304
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SaaS Is Growing Up: 4 Business Model Changes To Adopt with Notion Capital

SaaStr

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. You don’t want to be there.

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Top 10 Learnings from the Redpoint 2020 GTM Survey

Tom Tunguz

It contains data on go to market team structure, performance by sales function, marketing spend benchmarks, and customer success priorities. We’ve endeavored to include as much data as possible to help companies benchmark themselves relative to others. The presentation is embedded below. This was surprisingly low.

Scale 364