Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

Intercom, Inc.

JUNE 25, 2020

This is especially true in the world of venture capitalists – VCs run in small circles and those circles are usually socially constructed based on race. And so lending has the financial implication that most people can understand from banking. After all, it’s going to be the employees who are going to do the interviews.

Artificial Intelligence 223

Artificial Intelligence Leadership Machine Learning Technology 223

SaaStr

AUGUST 29, 2019

I’ve had unfortunate pleasure of interviewing people who knew how to talk the talk and but did not, did not kind of know how to walk the walk. So you should look for people who are, regardless of their level of seniority, are always eager to learn, get the feedback and can, can take it constructively. And multiply your energy.

Sales Hiring 108

Sales Hiring Scale Outsourcing Services Scaling 108

SaaStr

FEBRUARY 7, 2020

Below, we’ve shared the transcript of Harry’s interview with Karen. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. And do have to ask one final thing from Aaron, I’ve got to give him so much credit for basically constructing the schedule here. Karen Page.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

SaaStr

MARCH 20, 2019

Every company, whether you are a tech startup, a bank, an airline, a hotel, you name it, a retailer. Normally we do 60 seconds per answer, but given the special dual interview, we’re going to try and do 30 seconds per answer if that works well for you. If you think about every company is becoming a software company.

Underperforming Technical Team 121

Underperforming Technical Team Development Software New CTO 121

Sales Hacker

OCTOBER 7, 2021

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. It was my seventh interview for my first leadership role. Heck, stand at the head of it. Doubt is a part of life.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

OCTOBER 11, 2019

Below, we’ve shared the full transcript of Harry’s interview with Dave King. I did a short tour through investment banking where, like I say, I learned math. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Harry Stebbings. David Cummings.

B2C 134

B2C Technical Advisors Sales Hiring Branding 134

SaaStr

MAY 30, 2019

Because when I got to work and we began to understand what was happening, there was several hundred thousand dollars missing from our bank account. She had committed to pay the bank back some money on some term loans we had that day, which we hadn’t realized. And, over the course of the next several hours, we discovered why.

Scale 142

Scale Leadership Finance Software Review 142