SaaStr

JULY 6, 2022

It’s scaling efficiently and impressively. Workday has become a cash engine at scale, as all top SaaS companies should. But it’s still good to see confirmation that 30% of revenue should drop to free-cash flow at scale. Workday is another example of hitting that goal at scale. But we should have.

B2C 277

B2C Scaling Finance Enterprise 277

Subscription Flow

DECEMBER 13, 2023

B2B payments, or business-to-business payments, refer to the financial transactions between two businesses where one is selling goods or services to another. B2B payments, therefore, differ considerably in scale and complexity, to the B2C payments space making them a distinct realm with its own set of challenges and opportunities.

Payment Services 59

Payment Services Payment Solutions Payments Payment Methods 59

Baremetrics

JULY 8, 2021

MetricFire is a full-scale platform that offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools. MetricFire offers five subscription tiers according to the needs of different organization types. Stripe is the leading payment processing service for SaaS and subscription businesses.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

Baremetrics

JULY 22, 2021

This is why PayPal users love Baremetrics, the ultimate business analytics solution that helps SaaS and subscription businesses monitor and understand subscription data. Recurring Payments Profile Report s are accessible to merchants or payment processing partners who have already integrated the Recurring Payments Product.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

SaaStr

FEBRUARY 2, 2022

We’ve talked a lot over the years at SaaStr of the different stages as you scale, and the first one you really hit is Initial Traction. This is why as you scale, it’s super important to track your ratio of bookings from new vs existing customers. At scale, it may. This isn’t B2C.

Scale 241

Scale Sales Hiring B2C AI 241

OPEXEngine

AUGUST 17, 2021

With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time. It’s easy to see why this approach won’t scale as your business grows. Spreadsheets and disconnected systems open the door for errors.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

Neil Patel

MARCH 1, 2021

The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. For even more predictability, you can sell subscriptions to your services. Will you offer one-time support or recurring subscriptions?

Scale 141

Scale Payment Features Consulting Pricing 141

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential?

B2C 133

B2C Payments SaaS Payments B2B 133

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Spendesk thinks about building its company in three stages: startup, growth, and scale.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 105

Payment Services Payment Features Merchant Services Payments 105

ProfitWell

NOVEMBER 21, 2019

First, we’ll talk through how B2B payments work and how they differ from B2C payments to provide a bit of context. Then, we’ll cover 10 payment solutions that can help you get a better handle on your subscription billing. What are B2B payments? How B2B payments differ from B2C payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? Emily Ryan: Something that’s interesting in the ecosystem today is we have a push for Customer Success at the B2B size and scale companies. There’s starting to be this sense of maybe we need Customer Success for B2C. Q: Should CSM roles close upsell deals?

Scale 97

Scale Customer Success Revenue Retention 97

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service.

B2B 91

B2B Customer Success Technical Review B2C 91

Subscription Flow

NOVEMBER 28, 2023

This needs to be considered in the development process as well as handled as a customer support issue.And precisely because of the nature of the software, businesses that provide B2B SaaS have infinite potential to scale. Read more: How Dynamic Pricing Makes It a Good Fit for B2B Subscription Management for Enterprises?

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Neil Patel

MARCH 2, 2021

To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. Let’s start with B2C. B2C Review Sites. B2C” businesses sell goods and services directly to consumers. If you’re a B2C business, opt for popular, high-traffic review sites to maximize your exposure. Citysearch.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

BitPay

MAY 25, 2023

A growing number of businesses have begun accepting cryptocurrency payments to meet the demands of their crypto-using customers. Although this shift has so far been more pronounced among B2C companies, B2Bs also stand to benefit a great deal by offering clients the option to pay in crypto. How do I get started?

Payment Services 40

Payment Services Payment Methods Payments Payment Solutions 40

User Pilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. Tracking your free trial conversion rate over time will help you identify the point when you’ve achieved product-market fit and are ready to scale up. The average conversion rate for SaaS companies varies between 18.6% Evaluating PMF.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

User Pilot

APRIL 7, 2023

B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers. B2B and B2C clients also differ in terms of their customer base, data sources, sales cycles, and marketing approaches. It typically uses a disagree-agree scale.

B2B 84

B2B Underperforming Technical Team B2C Scale 84

User Pilot

APRIL 30, 2024

Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. You don’t handle maintenance or updates.

SaaS Payments 81

SaaS Payments Payment Services Payment Methods Payment Solutions 81

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

ProfitWell

MARCH 30, 2020

We rounded up all the data from companies using ProfitWell to bring you the B2B and B2C stock index—your daily update of where the market is (and where it’s headed). We’re looking at the data from January 2019 to present day from B2B and B2C companies , regarding their monthly recurring revenue—creating a vision of current SaaS market growth.

Software Review 52

Software Review B2C Scale B2B 52

Neil Patel

JUNE 23, 2020

E-commerce Marketing for (B2B) vs (B2C) Sales process for B2B e-commerce vs B2C Picking the one that’s right for you – do both or pick one? Working with influencers Push notification – lists & messaging Understanding your metrics (COGS, ROAS, ROI to see what SKUs to scale with) Case studies Summary.

Marketing 145

Marketing Social Media B2C Scale 145

User Pilot

FEBRUARY 5, 2024

You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Besides, anything above 30% is regarded as exceptional.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Chart Mogul

FEBRUARY 6, 2019

👥 Customers with multiple subscriptions. Shows you customers with more than one active subscription. If you’re a B2C business, or just selling smaller deals, you’ll probably want to adjust that threshold. If you’re new to ChartMogul, start your 14-day free trial and get access to all Scale plan features.

Scale 75

Scale B2C Subscription Payment Features 75

ProfitWell

APRIL 3, 2019

So to locate the best tactics to combat churn, we studied and gathered data from just over eight thousand subscription companies. Churn is a fact of life in the subscription game, but the beauty of the subscription model is that for the first time in the history of business, the relationship is baked right into how we make money.

Churn 92

Churn B2C Metrics Subscription 92

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies. The Inside Sales representative then reaches out to each interested customer and attempts to move them to a paid subscription. Enterprise. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market. The buying journey for B2B sales is still longer than a B2C transaction.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 133

Payment Methods Merchant Services Payment Services Payments 133

Chaotic Flow

MARCH 25, 2014

A SaaS business is different because of the recurring revenue subscription model. In fact, most of what follows applies equally well to any subscription business. The economics of a subscription-based business are fundamentally different from those of a transaction-based business. What makes a SaaS business different?

Metrics 156

Metrics Business SaaS Scale 156

FastSpring

FEBRUARY 26, 2019

Whether you’re selling software, virtual goods or subscription services, chances are you will have noticed one significant trend impacting your ecommerce business: cross-border ecommerce is on the rise. To help you get started, here are four localization tips that will help you scale globally. Create an optimized end-to-end experience.

Payment Services 66

Payment Services Payment Methods Payment Facilitation Payment Solutions 66

CustomerSuccessBox

SEPTEMBER 30, 2021

Unlike a regular business where new sales are necessary to keep the revenue coming in, a B2B SaaS business runs on the “subscription model”. Rach is a Customer Success Professional with over 14 years of experience building and scaling Customer Support & Success Programs in the B2B, B2C, and NPO spaces. Why attend.

Scale 52

Scale Technical Review AI B2C 52

SmartKarrot

JUNE 1, 2020

As the term goes, the subscription economy deals with the business of rendering subscriptions to the customers. All SaaS companies, including Netflix, Hotstar, or Spotify’s entire range of businesses rely on a subscription model. The 21 st century is seeing a huge emergence in the subscription economy in the country.

Subscription 10

Subscription Payment Features Payment Methods SaaS Payments 10

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business. We can scale accounts, when we get them, very well. Then later as we scale, we converge and we all do the same stuff.

Scale 239

Scale Sales Hiring Scaling VP of Engineering 239

Baremetrics

SEPTEMBER 15, 2021

Now, in this ongoing series of comparisons, we discuss two of the best subscription analytics dashboards for SaaS: Baremetrics vs. ProfitWell. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

FastSpring

APRIL 13, 2023

But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. So just the b2c right, which is more what I call Instagram brands, right? That’s where 3D products were really going to explode. In September 2022, Dopple publicly launched its new platform.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Clouded Judgement

AUGUST 25, 2023

We focused on marketing automation for business-to-consumer, or B2C, companies within retail and eCommerce as our first application, and we believe our software is highly extensible across a broad range of functions for B2C and B2B businesses alike.” The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ProfitWell

DECEMBER 13, 2019

It is then licensed to customers for them to use via a subscription plan. As a result, SaaS companies that are further up in scaling are the ones most likely to take on enterprise deals. Self-Service (often B2C). Self-service works the way Spotify, Netflix, BlueApron, Dollar Shave Club, and other B2C services work.

Scale 61

Scale Sales Recruiting SaaS Sales 61