SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Kristi Faltorusso. Nils Vinje. Andrew Marks. Chris Hicken.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SmartKarrot

JANUARY 5, 2021

In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses. Additionally, he serves as the Chief Customer Officer at Higher Logic. His popular blog features his ideas and exceptional Customer Success strategies to follow.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. In B2B sales we'll be using call recording, call transcriptions, call analytics and call scoring. Conversation Intelligence obvious benefits are about to be reaped across all customer communications including video, email, sms, and chat.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Neil Patel

DECEMBER 6, 2020

Constant Contact – Best for ecommerce Zoho Campaigns – Best for simple campaigns Sendinblue – Best ease-of-use Marketo Engage – Best for segmentation and personalization Pardot – Best for B2B marketing. If reviews indicate that customer support is sluggish, or that answers are hard to find, that’s a red flag.

Marketing 145

Marketing Scale Software Review Technical Review 145

yoursales

JANUARY 29, 2021

Salesflare – Simple yet powerful CRM for small businesses selling B2B . Salesflare – Simple yet powerful CRM for small businesses selling B2B. Mimiran – More Leads and More Deals for SMB Services Business. Odoo - The real customer. Membrain - Complete Platform for Complex B2B Sales. Sales Stack Graveyard.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Frontegg

NOVEMBER 25, 2021

Pros: Multiple social login options, Intuitive dashboard, Good documentation Cons: Escalating pricing options, Iffy customer support, Better for B2C Pricing: $130/month/3 SSO connections, up to 7000 MAU, up to 50 organizations only, M2M tokens adds to the pricing. #3 Frontegg: Enabling The Customer-Facing Approach for B2B Setups.

B2C 98

B2C Scale Identity management Enterprise readiness 98

SaaStr

JULY 2, 2019

Early days we had an accounts team, and the accounts team would work out of Zendesk, not Salesforce, so it was almost like an extension of customer support. Dannie : The way we specialized is we segmented, so SMB originally, enterprise, large enterprise. Dannie : That’s not our model. We saw Box on one end.

Enterprise 144

Enterprise Scale Sales Hiring SMB 144

Frontegg

AUGUST 12, 2021

Pros: Multiple social login options, Intuitive dashboard, Good documentation Cons: Escalating pricing options, Iffy customer support, Better for B2C and not B2B Pricing: $130/month/3 SSO connections, up to 7000 MAU, up to 50 organizations only, M2M tokens adds to the pricing. #3 3 – Frontegg. 4 – OneLogin.

B2C 98

B2C Identity management B2B Systems Review 98

Baremetrics

NOVEMBER 9, 2021

Whether you’re an early-stage founder or you’ve built up an established B2B SaaS business, it's crucial to understand how valuations work and how you can prepare for an exit when the time is right for you. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

JUNE 6, 2019

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. But how do you decide when to build an app for your product and what platforms to invest in?

Scale 190

Scale Branding Underperforming Technical Team Enterprise 190

SaaStr

JULY 29, 2022

There was another company I invested in called Automile, that for a while was quite successful in SMB fleet tracking, tracking where your fleets of vehicles are. You want to have advocates, you want to have more customer support. But I would say in B2B SaaS, folks pre-revenue are not talking to enough customers.

Scale 228

Scale Scaling Sales Hiring Enterprise 228

Point Nine Land

APRIL 21, 2021

An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? How to efficiently collect feedback from customer-facing teams? At the moment, I am a big fan of Andy Raskin’s (also here ), as it applies really well to B2B, and it isn’t typical personal storytelling that is not natural to most PMs.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Incredo

SEPTEMBER 24, 2019

You might say that if your software and customer support are flawless, you shouldn’t care about competition. Maybe because customer support is faster there or software’s user interface is more comfortable. Customers – Questions to ask: What groups of people is your competitor targeting?

Social Media 188

Social Media SaaS Software Review Technical Review 188

SaaStr

OCTOBER 25, 2019

We have a customer engagement organization that encompasses all of our customer facing teams. So as a part of this organization we have sales, we have DBRs, we have customer success, we have customer experimentation, and we have customer support.

Sales Hiring 112

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 112