AWS Customer Success Leadership Scaling 
SaaStr
FEBRUARY 5, 2022
With so many incredible sessions to choose from, we thought we’d highlight a few for you here: Building & Scaling Global Product Teams. Why Customer Success and Product Should be Best Friends. Why Customer Success and Product Should be Best Friends: Lessons Learned with AWS’ Head of Customer Success Harini Gokul.
SaaStr
DECEMBER 27, 2023
Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees. A Lesson Learned: Stay Close to the Customer Organizations should focus more on customer success no later than 100 paying customers. Customer success is a company’s culture.
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SaaStr
NOVEMBER 8, 2022
Does it cost so, so much to host a few million lines of code on AWS? Sales, done right, should be accretive (although expect sales efficiency to ultimately decline post-Initial Scale). Don’t wait to invest in customer success and account management. Churn burns a lot of cash at scale. So is SaaS cursed?
SaaStr
FEBRUARY 1, 2021
If you don’t think you need a great VP of Sales, Product, Marketing, Customer Success, and Engineering — then all that all that means is you’ve never worked with a great one. Here again, we have the same problems as the Customer Success lead hire, but worse. At the most critical stage of scaling SaaS.
ChurnZero
SEPTEMBER 30, 2021
As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.
Intercom, Inc.
DECEMBER 31, 2019
The scale is extraordinary. The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all. . There are about 3.2
SaaStr
OCTOBER 31, 2019
It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”
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