ChurnZero

SEPTEMBER 30, 2021

For example, I think of AWS. There are two people on my team right now who are going through certification to get a better understanding of CS technologies, so that we can serve our customers as consultants, helping them get technology up and running. That will require more of a high-touch experience with more of the white-glove CSM.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SmartKarrot

NOVEMBER 18, 2020

Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Building consultative and strong relationships with multiple departments and levels at our merchant partners through regular and open communication. Ensure Smartly.io Apply here: [link].

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

Outseta

MAY 8, 2020

There’s an awful lot of nuance here and the devil is in the details. Your leadership team, collectively, should be on the hook for company performance far more than any individual should be assessed against a given metric. Tech companies are horrible at deploying technology Tech companies are horrible—HORRIBLE—at deploying technology.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). Siddhartha is a host of one of the top 15 Business podcasts in Asia named 100x Entrepreneur.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

SaaStr

OCTOBER 15, 2019

So it’s just me who has a background in software and Ryan who has a background in environmental consulting, and one of the biggest learning curves was how are we going to sell to large companies with all these different stakeholders? I think maybe once we saw the deck that they were using and it was pretty awful.

Underperforming Technical Team 149

Underperforming Technical Team Sales Hiring compliance SMB 149

Sylvia Ng

FEBRUARY 17, 2016

Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Be a key decision maker and work very closely with leadership. Consult with clients on user acquisition/growth hacking strategies. Exposure to architectural patterns of a large, high-scale web application.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

SaaStr

AUGUST 26, 2022

I’m going to get the numbers wrong, I think Amazon has 10,000 open positions out in AWS. And who would be a great person to consult with on that specifically? That’s not helping the lack of hiring, and everyone that’s big is hiring like there’s no tomorrow. I think Azure’s like 7,000, Google. So thank you.

Sales Hiring 197

Sales Hiring Scale Sales Recruiting Scaling 197

SaaStr

OCTOBER 25, 2019

Why does Liat reject the notion of “hands off leadership?”. I think in general it’s only fair to the team, especially to those top performers, for the leadership of that organization to address performance issues as soon as possible. I don’t think leadership is about pure delegation nor about micromanagement.

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108

Sales Hacker

NOVEMBER 10, 2020

They’re awful. Totally failed leadership by the sales leader, if that’s the case. I think we would say half of the compensation plans that we look at, and we look at a lot. I don’t know the exact number, but I’d say a couple of thousand in a year’s time. Total dog s**t. I get sort of passionate.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75