Intercom, Inc.

SEPTEMBER 12, 2019

I got an opportunity in 2011 working at Cochlear, which provides solutions for the profoundly deaf. .” It wasn’t until post-Myspace that I had the opportunity to spread my wings, and I started migrating more into the world of UX at that time: design research and user research.

Systems Review 112

Systems Review Scale Consulting Travel 112

SaaStock

FEBRUARY 14, 2019

In 2016, he co-founded Meetime, an Inside Sales Strategies company and now serves as its CMO, building a powerful branding and content creation operation. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

OCTOBER 22, 2020

I came back two different times that day, and that finally cinched the deal, and that was back in 2011. One is, every time that I make a mistake, I talk about it in an all-hands presentation or in a leadership meeting. But we also do things like we have a leadership meeting that we do across the marketing team.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

SaaStr

JUNE 25, 2019

We’ve been a company since 2016. I’ve been with the company since 2011. As far as I know, the mission of the company has been the same ever since the start. A little more about me, as I’ve said, I’ve been with Eventbrite since 2011. This was what Eventbrite was in 2011 when I started.

Engineering 143

Engineering Part-Time VPE Sales Hiring Scale 143

SaaStr

AUGUST 20, 2020

I joined the company in 2011 when they had around 50 people as the third salesperson and shortly thereafter, within that first six months, raised almost a quarter billion dollars and the company started just growing exponentially. And when it’s not, what is leadership doing to improve that?

Sales Hiring 194

Sales Hiring Sales Recruiting Scale Technical Advisors 194

SaaStr

MARCH 20, 2019

Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. Sameer Dholakia: Love that.

Underperforming Technical Team 129

Underperforming Technical Team Development Software New CTO 129

SaaStr

SEPTEMBER 6, 2019

That was 2011. And interestingly, we did a project a few years ago where we sort of took a look at the values we’d written down in 2011 and asked ourselves, are these values still relevant and how well did we do in terms of executing against them? We have a CEO who is very accessible to the company.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. And I think that depends on, first and foremost, that you’ve got a healthy sales team, with healthy sales leadership, and a healthy sales process.

SaaS Payments 265

SaaS Payments Scale Payment Services Payment Solutions 265

SaaStr

APRIL 9, 2019

Mallun Yen : So, let’s start with being a solo founder, because it’s incredibly hard to start a company. Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young. Eric Yuan : So, when you start a company, every company’s different.

Sales Hiring 129

Sales Hiring Scale CTO Hire Marketing 129

SaaStr

MARCH 5, 2019

Part of this underlying theme is … You know, we probably thought … Some of us were talking about this backstage, probably in 2011, 2012 a lot of this stuff, these paradigms were kind of set and one of them was collaboration. Jason Lemkin : Yeah. But collaboration is much bigger than we thought.

Scale 148

Scale Scaling VP of Engineering Sales Hiring 148

SaaStr

MARCH 5, 2019

Part of this underlying theme is … You know, we probably thought … Some of us were talking about this backstage, probably in 2011, 2012 a lot of this stuff, these paradigms were kind of set and one of them was collaboration. Jason Lemkin : Yeah. But collaboration is much bigger than we thought.

Scale 135

Scale Scaling VP of Engineering Sales Hiring 135

SaaStr

OCTOBER 25, 2019

How does Liat think about aligning both the personal ambitions of the person with the wider objectives of the company? Why does Liat reject the notion of “hands off leadership?”. Companies often worry about whether to go horizontal or vertical, how does Liat personally think about this choice? Is there ever a right way to do it?

Sales Hiring 112

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 112