SaaStr

JUNE 25, 2025

Company Snapshot: Founded : January 2014 (11 years) Current ARR : $1.09B+ (Q1 FY2025) Growth Rate : 39% YoY ARR growth, 47% revenue growth NPS Score : 80 (exceptionally high for enterprise software) Net Revenue Retention : 133% (as of Jan 2024) Customers : 2,246 customers with $100K+ ARR contracts IPO : April 2024 on NYSE (RBRK) at $5.6B

Cybersecurity 250

Cybersecurity AI Scale CTO Hire 250

SaaStr

JUNE 14, 2025

This isn’t feature addition—it’s fundamental workflow replacement that’s compressing overall software spend. The Disruption Math Can Be Brutal : In contact centers, AI replaces 40-50% of human agents but only increases software ACV by 50%. Consolidation Wave Incoming : Mature markets consolidate. 150 billion.

AI 252

AI Cloud Software Review Underperforming Technical Team 252

SaaStr

JUNE 20, 2025

AI Agent Revolution Nearly 90% of code at high-growth SaaS companies is now AI-generated, up from 10-15% just 12 months ago. Traditional legal software companies like Thomson Reuters have spent years trying to add comparable AI capabilities to LexisNexis.

AI Search 283

AI Search Artificial Intelligence AI CTO Hire 283

The Daily Egg

JULY 20, 2021

Our EDI (electronic data interchange) software reviews are based on 50+ hours of researching dozens of EDI software providers on the market. Based on this research, we’ve concluded that Babelway is the best EDI software for most businesses. The post Best EDI Software Compared appeared first on The Daily Egg.

Software Review 306

Software Review Technical Review Software Technology 306

SaaStr

JUNE 29, 2025

This isn’t just a comeback story—it’s a masterclass in how enterprise software companies can reinvent themselves when new technological waves create fresh demand for their core capabilities. When new technological waves emerge, platform companies can adapt faster than feature companies. An unprecedented one in B2B.

AI 254

AI Artificial Intelligence Software Review Technical Review 254

TechEmpower SaaS

DECEMBER 11, 2023

million software developers worldwide. Are specific technologies or platforms involved in your project? Do they have experience with the technologies involved in your project? What are the review periods and your responsibility in the process? tew_cta text="Do you have an idea for a software project?

Software Development 443

Software Development Development Software Review Software 443

Payrix

NOVEMBER 7, 2024

At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Such innovations save time and mitigate potential losses for our software partners and their users. Here’s what they want to know. compliance.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

Payrix

DECEMBER 18, 2024

The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. Michael noted that software partners now demonstrate a sophisticated understanding of payments, driven by improved access to educational resources and prior experience with payment relationships.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

FEBRUARY 2, 2025

Activant Capital brought together at SaaStr Annua l a group of break-out next-generation AI enhanced vertical software leaders: the CEOs from Owner.com, Alloy Automation, and DoNotPay. At SaaStr Annual they shared their experiences and insights on implementing AI in vertical software companies.

AI 212

AI Technical Review Artificial Intelligence Systems Review 212

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Software engineering teams have been early adopters of AI coding assistants precisely because they provide an immediate, measurable lift. This is exactly backward. The actual tech stack matters.

Technical Review 179

Technical Review Artificial Intelligence AI Marketplace as a Service 179

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Technical Review 233

Technical Review Scale Technology Trends 233

TechEmpower SaaS

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. In the sphere of software engineering , AI is pivotal for corporate IT by automating coding, optimizing algorithms, and enhancing security to boost efficiency and minimize downtime.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

APRIL 28, 2025

A company selling $2-5K software packages won’t need humans for standard implementationsthe AI will qualify, demo, answer questions, negotiate within parameters, and close deals automatically. QBRs and Check-ins Will Be AI-Driven AI will take over the quarterly business review and regular check-in calls.

AI 239

AI Underperforming Technical Team Sales Technical Review 239

SaaStr

JUNE 23, 2025

Traditional software engineering skills and AI engineering skills have meaningful overlap, but they’re not the same thing. This requires product leaders who viscerally understand the technology, not just the market opportunity. It’s about raising the bar for what software can do.

AI Search 167

AI Search AI Technical Review CTO Hire 167

SaaStr

JUNE 6, 2025

AI Is No Longer a Nice-to-Have — 88% of power users won’t even shortlist software without AI functionality The Reality : 88% of power users won’t even shortlist software without AI functionality The Action : Stop treating AI as a feature differentiator. Same technology, completely different go-to-market approaches

AI Search 144

AI Search AI Technical Review Software Review 144

SaaStr

MARCH 5, 2025

Different buyers value different aspects of your business – some want your technology, others your team or customer base. Amazon’s acquisition of PillPack illustrates this perfectly: they saw value in both the complex software systems and innovative packaging that could transform their healthcare ambitions.

Technical Review 197

Technical Review Software Review Development Team Review Sales Hiring 197

The Daily Egg

JANUARY 13, 2021

It’s easy to see how much technology is changing the real estate industry. The post Best Real Estate CRM Software appeared first on The Daily Egg. Customers are more savvy than ever and expect a high level of attention and service before buying or selling real estate with your company.

Software Review 243

Software Review Software Technical Review Technology 243

Tom Tunguz

FEBRUARY 9, 2020

You can read more about the investment memo and diligence that supported the investment here. Snowflake was part of the same focus on next generation data technologies that led to our investment in Looker, another enduring company, that Google acquired last year. My partner Satish writes about the experience from his vantage point.

Technical Review 55

Technical Review Software Review Scale Investment 55

Tom Tunguz

MARCH 24, 2020

The corollary to working online will be software to improve collaboration for distributed teams. In tandem, security software spend is sure to grow. I wonder if we will get to a point where we are routinely selling and deploying costly and complicated enterprise software entirely remotely. Could we do it at $500k or $5M?

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

FastSpring

DECEMBER 7, 2023

Each company brings different combinations of technology, teams, customer bases, and more to the negotiating table — any one of which could be a huge motivator for WP Engine to want to partner with them. What factors beyond financials makes a target even more valuable. And that’s money that they’ll hold back from the deal.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives.

CTO Hire 286

CTO Hire CTO Payment Methods Payment Solutions 286

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Sales Hacker

NOVEMBER 29, 2024

It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. The misconception and three focus areas We are called GTMfund because we support companies with all things go-to-market, not because we invest in GTM software. We do invest in GTM software, but not that frequently.

Investment 110

Investment Technical Review Development Team Review Scale 110

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software. A problem we often see is that people.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Stax

JUNE 18, 2025

Software tailored to your industry? TL;DR Vertical software solutions are those that are hyperfocused on addressing the pain points or specific needs of small and medium businesses (SMBs) in certain industries or niches. Vertical SaaS is industry-specific software designed to meet the unique needs of a particular niche or market.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

SaaStr

APRIL 3, 2024

That’s where true automation will be, in the disruptive work that people are freed up and enabled to do and do more effectively and quickly due to having the assistance and rich context. PagerDuty just launched a survey to Fortune 100 CIOs, and 100% of them said they have concerns about the security, privacy, and data risk of the technology.

Generative AI 292

Generative AI AI Technical Review Software Review 292

SaaStr

JUNE 5, 2020

Carlota Perez argues in her book Technological Revolutions and Financial Capital that in the early days of a “golden age”, financial capital is necessary to fuel new technology innovation. . Once that technology is better understood, production capital moves in to drive mainstream adoption of the technology. .

Venture Capital 291

Venture Capital Technical Review SaaS Scale 291

How To Buy Saas

JUNE 26, 2025

That’s exactly what ProProfs Knowledge Base software aims to deliver. In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support.

Technical Review 52

Technical Review Software Review Systems Review Management 52

How To Buy Saas

JUNE 18, 2025

This surging investment spans AI chips, cloud platforms, and smart software. It covers the infrastructure (GPUs, cloud platforms, edge devices), software frameworks (TensorFlow, PyTorch, ML libraries), data pipelines , model development , and end-user applications or APIs. Notably, user reviews of U.S.-born poured $109.1

AI 69

AI Scale Technical Review Software Review 69

SaaStr

APRIL 15, 2025

With 17 years of venture capital experience, Ethan began his career in consumer investing before pivoting to B2B, where he developed particular expertise in developer platforms and B2B software. Craft a compelling narrative : Structure your story with a clear arc from founding to current traction to future vision.

Technical Review 152

Technical Review Venture Capital Outsourced Development AI 152

SaaStr

MAY 4, 2021

Sometimes, when you are, you’ll have to rebuild all your technology, and that’s painful. Like Twilio, Five9 will likely never have the 70%-80%+ gross margins of a software-only company. And it’s growing a stunning 45% (!) at $550m ARR. Never quit. Stay in the game. Sometimes, you really are a bit too early like Five9.

Systems Review 344

Systems Review Technical Review Software Review Cloud 344

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. Businesses are changing the way you create music, recreating how films are made or dubbed, and disrupting the way programmers code. That’s every other line of code.

Generative AI 286

Generative AI Outsourcing Services AI Software Review 286

Payrix

FEBRUARY 22, 2024

Twenty percent of those breaches were due to compromised credentials. How to prevent costly data breaches It’s crucial for software platforms with embedded payments to implement a multi-layered security approach that involves constant risk assessment, threat mitigation, and compliance with industry standards and regulations.

Payments 130

Payments Embedded Payments Payment Solutions Payment Methods 130

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Payrix

APRIL 10, 2024

Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. User experience has become a cornerstone in shaping the world of SaaS.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

SaaStr

JANUARY 15, 2021

Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. You may ask, “When can we ship this?” 4 Provide executive enthusiasm. 9 Take a point of view.

Sales Recruiting 231

Sales Recruiting Development Software Review Management 231