Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. One of the holy grails of SMB software is, how are you going to acquire customers?

Payments 108

Payments Forecasting Payment Services Payment Solutions 108

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Vicki, if you’d give us your intro. Vicki Lin : Great. Thank you Ceci.

Payments 126

Payments Scale Scaling Revenue 126

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Want to see more content like this? How’s it guys?

Scale 168

Scale Sales Recruiting Scaling SaaS Payments 168

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. New Product Value and S-Curve Sequencing In my previous post, I talked about S-Curves. You can read parts 1 and 2 here and here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $105,761/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. So I knew nothing about building a card product. Why don’t you put them on a card?

Merchant Services 79

Merchant Services Payment Methods Payments Payment Solutions 79

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Hopefully the information below will help you avoid premature scaling.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. It just made it a lot easier for us to scale up Salsify as we found success. Sorry for this, but you said about the multitude of the routes to market.

SaaS Payments 268

SaaS Payments Scale Payment Services Payment Solutions 268

User Pilot

AUGUST 14, 2023

TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service. There are five types of product satisfaction surveys: NPS surveys. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. CES surveys.

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Scale SaaS Payments Payment Solutions Payment Services 97

SaaStr

JULY 26, 2022

SMBs don’t really budget for much, so if the business goes down, software purchases often go down very quickly too. Net net, most true SMB SaaS products often churn on the order of 3% per month almost no matter what you do. Bill.com added payments late, but went deep here and saw NRR shoot up to 110% and then 121%!

SMB 356

SMB Churn Payment Services SaaS 356

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Nico: Exactly.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Marketing funnel stages.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. The rule of 40 states that at scale, a company’s revenue growth rate plus its profit margin should be at least 40. There are a few ways I think about it. Churn Rate.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

SaaStr

AUGUST 6, 2019

We have a background doing software and standards for trade, and we thought that there’s a massive opportunity in this space. It is if you took LinkedIn, combined it with the app platform from Salesforce, and looked at the domain, which is supply chains. Third parties are developing apps for our platform.

Payment Solutions 154

Payment Solutions Payments Outsourcing Services SaaS Payments 154

SaaStr

NOVEMBER 16, 2022

You’ll never scale revenue if you can’t get two people to hit quota. When you hire your first couple reps, they do need to have sold a software product. It can work out a little bit for tiny SMBs, but it doesn’t work in software, okay? The systems and routing is much more sophisticated today.

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Sales Hiring VP of Engineering Payment Methods Scale 230

User Pilot

OCTOBER 5, 2023

Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers. In short, how much you charge affects how easy it is to attract new customers on the one hand and how much revenue your product generates on the other. And act on the insights!

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Casey Accidental

OCTOBER 27, 2020

Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. In an integration platform, the product integrates with other types of software the product’s customers already use. The Types of Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SaaStr

APRIL 30, 2022

Customer success teams are basically about building at scale this self-serve engine. And one of their roles is also going to be to upsell from a free product to a paid product, or to upsell different types of products. Sitting down with folks and helping them to integrate Stripe on their U app. 10% is a problem.

SaaS Payments 236

SaaS Payments Metrics Payment Methods Scale 236

SaaStr

DECEMBER 26, 2019

Guillaume : So your the… as the founder and CEO of a very early stage, like almost pre-product market fits a startup. Alice : Definitely pre-product market fit. We use HubSpot, Salesforce, Blueshift for human marketing, we have Xavier, so Amplitudes, a Tablo for data analysis. Guillaume : Keep the mic.

Sales Hiring 157

Sales Hiring Payment Methods Payment Solutions Marketing 157

User Pilot

FEBRUARY 7, 2024

Tracking your free trial conversion rate is important for benchmarking against competitors, evaluating product-market fit , and conducting segment analysis on users. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. Evaluating PMF. Segment analysis.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Sales Hacker

JULY 18, 2022

Here’s an idea: Create a quick view for customer engagement in your CRM system. Generally, unengaged users tend to show the same symptoms: They don’t open, log in, or use the product for a certain amount of days. Read: How to Do Personalization at Scale to learn to build a user segmentation matrix. Use Outreach? Make a call.

Payment Services 76

Payment Services Churn Payment Methods Payment Solutions 76

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Track in-app customer behavior to identify at-risk customers.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

SaaSOptics

APRIL 14, 2022

SaaS pricing is typically done on a subscription basis where customers pay a recurring monthly or annual fee to use a company’s software. Most SaaS pricing models typically fall into one of the following categories: Flat-Rate/Fixed Pricing: All users pay a single price every month to use your software.

Payments 98

Payments Pricing SaaS Payments Payment Services 98

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Krish Subramanian: We are software engineers by training. And then we decided to start a company.

Scale 135

Scale SaaS Payments Sales Recruiting Payment Services 135

OPEXEngine

MAY 18, 2021

The growth stages are defined as: Early Stage – Product/Market Fit Stage, . Growth Stage – Scaling the Business, and . When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

Unbounce

SEPTEMBER 16, 2021

Aside from the above or below search results on Google search, through the Google Search Network , your ads can appear beside, above, or below search results on Google Play, the Shopping tab, Google Images, Google Maps, and the Maps app. You can use a hierarchy system to leverage the use of your keywords. Image courtesy of Squarespace.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” We’re enterprise software for a new category called LearnOps.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Aaron Beashel

MARCH 9, 2018

Obviously Product/Market fit is a big factor here, but assuming you have a relative level of Product Market fit, I think the next thing key factor is having the right Go To Market model. It’s not the specific marketing tactics you use, but more the high-level description of how you acquire customers.

Scale 192

Scale SaaS Payments B2B Strategy 192

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Metering / Billing / Payment Process. Customer Success Management Software List (Google Doc).

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

A Smart Bear

NOVEMBER 7, 2017

We’re tired of hearing how small software companies usually fail. The data show that the two most common causes are: (1) Product isn’t useful to enough people, and (2) Problems with the team. The product was built on a platform , and the platform changed. I don’t have data for that cohort (tell me if you do!)

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

SaaStr

APRIL 23, 2019

How they came up with the idea of Brex, and product market fit. Dashboard, which was a payments company back in Brazil that did payment processing, like Stripe, Braintree, or ePay, all those … That’s you guys’ versions of the company. We know a lot about payments. Did you have a product?

Sales Hiring 164

Sales Hiring Sales Recruiting Scale Payment Methods 164

SaaStr

MARCH 13, 2020

After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling. Harry Stebbings of Stride.VC

SaaS Payments 219

SaaS Payments Payment Methods Finance Payments 219

Sales Hacker

MAY 15, 2023

Even though our company is scaling quickly and getting close to the point of full capacity, it’s not the right time to hire salespeople — because a pivot to something more sustainable could be in the works. Hiring a sales team too soon can lead to issues like: Your team tries to sell a product to a market that doesn’t need it or want it.

Sales Hiring 86

Sales Hiring Scale Outsourcing Services Payment Services 86

Chart Mogul

JUNE 24, 2021

When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront. For subscription apps like Headspace , a global audience is part of their growth ambition. The first and most straightforward type of pricing localization is where you only change the currency shown.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

Navint

FEBRUARY 20, 2019

Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. As you can probably tell, there is considerable overlap, but also interdependency between these systems.

Payments 53

Payments Technology Scale Revenue 53