User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

FastSpring

APRIL 11, 2022

What’s the ideal number of subscription tiers for a SaaS company? That’s not what we found when we studied the pricing plans of 50 best-in-class SaaS companies for our 2022 pricing pages report. From Zero to 23 Plans, Best-in-Class SaaS Companies Customize Their Subscription Options.

SaaS Payments 139

SaaS Payments Pricing Strategy Scale 139

FastSpring

APRIL 18, 2024

For many SaaS and software companies, international sales are a key part of their growth trajectories. 4 ways a comprehensive, localized pricing strategy can lead to higher profits. FastSpring utilizes automatic currency conversions to drastically simplify this process for SaaS and software companies.

Payment Methods 78

Payment Methods Payments SaaS Payments Merchant Services 78

Baremetrics

SEPTEMBER 2, 2021

Most SaaS businesses adopt a subscription-based model supported by a recurring payment system. Setting up a recurring payment system can be complicated and requires the right tools to measure, manage, and review payments regularly. What is Recurring Billing? How Does Recurring Billing Work?

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. A successful subscription model depends on retention. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice.

Engagement 52

Engagement Strategy Scale Payment Features 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

Engagement 99

Engagement Strategy SaaS Scale 99

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 130

Payments Payment Services Payment Solutions SaaS Payments 130

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. When to Go Multi-Product in SaaS. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. Top Podcasts This Week: 1.

Scale 229

Scale Engineering Payment Features Sales 229

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. The same could also be true for your SaaS business. In our B2B SaaS Pricing Masterclass , we detail the importance of SaaS pricing and how to get it right for your audience.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? . Do you differentiate touchpoints and strategies for the key stakeholders versus lower-level individual users? Well, if you’re Aruba, you go digital.

Scale 112

Scale Engagement Scaling Strategy 112

FastSpring

FEBRUARY 6, 2019

Pricing your software correctly is a crucial part of selling software , but sometimes it’s hard to know if you’re on the right track with your pricing strategy. Developing a deep understanding of your customers’ price sensitivity and pain points will better serve your pricing strategy than just outright mirroring your competitors.

Payment Features 73

Payment Features Payment Solutions Subscription Pricing 73

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Metering Challenges As the subscription economy grows, B2B businesses are increasingly adopting usage-based, consumption, and SaaS metering models.

B2B 52

B2B Subscription Payment Features Systems Review 52

SaaStr

AUGUST 30, 2021

Indian SaaS hybrid super success stories. but with 3,800 of 4,300 employees in India, and customers spread across the globe — Freshworks is a great example of the future of SaaS. But even with SMBs, it’s the bigger ones that are driving growth at scale — 50% of ARR is now from customers with more than 250 employees.

Scale 346

Scale SMB Scaling Subscription 346

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Baremetrics

NOVEMBER 4, 2020

Fast forward to today when most software companies use a Subscription as a service (SaaS business model , and things aren’t as simple. You have to deal with recurring payments, multiple pricing plans, annual vs monthly payments, add-ons, variable payments and the list goes on.

Payment Solutions 105

Payment Solutions Merchant Services Systems Review SaaS Payments 105

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Billing and Pricing .

Trends 98

Trends B2B Scale Payment Features 98

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. Experimental vs. Scale.

Scale 260

Scale Sales Hiring Sales Marketing 260

User Pilot

FEBRUARY 26, 2024

They paint a picture of your product’s impact and the success of your marketing strategy. They are a measure of the performance and health of your SaaS product. Activation metrics to track for SaaS Activation metrics track how well you’re moving customers from the acquisition stage to the Aha!

Metrics 104

Metrics Customer Lifetime Value Scale SaaS 104

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? . Do you differentiate touchpoints and strategies for the key stakeholders versus lower-level individual users? Well, if you’re Aruba, you go digital.

Scale 87

Scale Engagement Scaling Strategy 87

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

Incredo

OCTOBER 2, 2019

SaaS products like live chat, email automation, keywords research tools have become indispensable parts of any advanced business’s digital marketing toolkit. SaaS companies fighting f?r This situation makes you to take better care of your growth strategy and always look for SaaS growth hacks that actually work.

Scale 131

Scale Scaling SaaS Business 131

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Adoption increases customer retention, reduces churn , and increases monthly recurring revenue.

Strategy 98

Strategy SaaS Onboarding Scale 98

SaaStr

DECEMBER 5, 2022

Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. Allissa and Patrick believe that SaaS founders—bootstrapped or not—can pull six key levers to significantly impact their businesses. . Lever #1: Tactical retention.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Spot friction and drop-offs with a funnel analysis Start by clearly defining the stages of your SaaS funnel.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

How To Buy Saas

MARCH 7, 2024

One of the main elements you should take into account whilst choosing the Software as a Service (SaaS) solution that makes the best selection for your business is cost which is the most critical statistic for you. ” – Mark McShane, Digital PR Agency Owner, Cupid PR 4.

Pricing 52

Pricing SaaS Payments Payment Solutions Payment Methods 52

SaaStr

JUNE 12, 2021

Since the dawn of the age of the subscription, forcing people to keep paying to use some small part of a web service has been a common strategy. And making it hard to leave a subscription has probably been a strategy employed by some since the very first gym opened. In SaaS the issues are bigger. But so what?

Scale 293

Scale Social Media Churn Subscription 293

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Why is customer success important for SaaS?

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. With over $1.5B With over $1.5B

Scale 208

Scale Underperforming Technical Team B2B AI 208

Chart Mogul

JUNE 1, 2023

Retention is one of the most important metrics when building a successful SaaS business. Retention is one of the most important metrics when building a successful SaaS business. Then, we’ll share some practical advice for tracking retention metrics and suggest 4 strategies SaaS businesses can use to improve customer retention.

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. You’re at the right place.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). So why put it on our shortlist?

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

OpenView Labs

FEBRUARY 9, 2021

This is why we’re seeing more and more SaaS companies—Datadog, Twilio, AWS, Snowflake, and Stripe, to name a few—find success with product led growth paired with usage-based pricing. But growing with a usage-model is not as straightforward as traditional subscription SaaS. Then they tell their boss what to buy.

Scale 98

Scale Pricing Scaling AWS 98

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. What were the main challenges you found when implementing a digital strategy? . Do you differentiate touchpoints and strategies for the key stakeholders versus lower-level individual users? Well, if you’re Aruba, you go digital.

Scale 62

Scale Engagement Scaling Strategy 62

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. The Evolution of Language For SaaS Business. In 2022, founders and investors must be ready to pivot strategy at any moment. Should SaaS metrics be abandoned altogether? .

Metrics 212

Metrics Machine Learning Artificial Intelligence Technical Review 212

User Pilot

APRIL 29, 2024

This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Segmentation is a strategy used in marketing, product development, and customer support. Purpose : Customer segmentation is used to tailor marketing strategies , products, and experiences for existing customers.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

SaaStr

JULY 30, 2023

What is one thing all hyper-growth SaaS companies have in common? “A Low CAC, scalable growth strategies Growth engineers (this is super important!) A high-scale, modern outbound has extremely good CAC and scale. A high-scale, modern outbound has extremely good CAC and scale.

Scale 196

Scale Sales Hiring AI Banking 196