Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it. What is CardPointe?

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

SaaStr

NOVEMBER 15, 2022

This can be thought of as the metric monolith, and historically, VCs would memorize and make decisions based on these thresholds: Net Retention = 120% +. Gross Retention = 90% +. Recurring Revenue = 90% +. SaaS Subscriptions as Annuities: It’s common to consider subscription contracts as annuities with an upfront cost.

Metrics 277

Metrics Machine Learning Artificial Intelligence Technical Review 277

SaaStr

JUNE 5, 2020

Carlota Perez argues in her book Technological Revolutions and Financial Capital that in the early days of a “golden age”, financial capital is necessary to fuel new technology innovation. . Once that technology is better understood, production capital moves in to drive mainstream adoption of the technology. . Rule of 40?

Venture Capital 298

Venture Capital Technical Review SaaS Scale 298

Sales Hacker

FEBRUARY 7, 2025

Early customers are often innovators and tech enthusiasts willing to try new solutions, even if the product is incomplete or buggy. It specializes in creating personalized shopping experiences for customers by leveraging machine learning and AI technologies. At this stage, startups face significant uncertainty.

Pricing 110

Pricing Scale SaaS Technical Review 110

SaaStr

JANUARY 31, 2021

So our Top 10 videos of the week added a bunch of “new names” due to our SaaStr University: Spring Semester event. “The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3.

Scale 264

Scale Technical Review AI Sales Enablement 264

Stax

JANUARY 28, 2025

Seamless integration with your existing tech stack: you must ensure that the providers payment gateway will easily integrate with your existing eCommerce CMS (Content Management System), website CMS, or SaaS platform. This is to ensure customers can easily find the button when evaluating payment options on your site.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

USIO

FEBRUARY 14, 2025

Digital disbursements offer vendors real-time visibility into payment statuses, enabling them to track when payments are initiated, processed, and completed. Transparency in financial transactions correlates with higher vendor retention rates. This level of clarity reduces uncertainty and builds trust.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

Payrix

APRIL 10, 2025

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

NOVEMBER 1, 2019

David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio. We often have VPs of Sales from tech titans on the show but who trains those VPs and sales reps to be the best in the world at sales? Episode No.

Technical Review 208

Technical Review Development Team Review Software Review Scale 208

Subscription Flow

OCTOBER 2, 2024

This may happen due to a variety of reasons, which we will explore shortly. For subscription-based businesses, revenue leakage means the waste of potential capital which has been rightfully earned. The causes behind this gap range from errors in subscription handling to recurring billing inefficiencies.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Subscription Flow

MAY 27, 2024

Apple Pay recurring payments, one of the evolving features of this payment method, simplifies subscription billing for customers by storing all their payment information and passwords in one place. Apple Pay is a secure and private payment option for all Apple users. What is Apple Pay?

Payment Features 52

Payment Features Payment Methods Merchant Services Payment Solutions 52

SaaStr

MARCH 1, 2024

In the application layer for startups, many face challenges that boil down to retention. If you’re a startup building in this space, retention is a challenge, and you’ll need to be more strategic. If you’ve tried to sell to a law firm, you know it can be challenging to get through legal review. It’s been tough for a few reasons.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

Subscription Flow

FEBRUARY 20, 2024

In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the world. It comprises outlining costs, accounting for taxes, monitoring payments, and contacting unpaid clients.

Payment Solutions 105

Payment Solutions Payment Features Payment Services SaaS Payments 105

BetterCloud

FEBRUARY 3, 2025

Rinse and repeat a few dozen times and suddenly youre drowning in a sea of subscriptions. Youre not sure what youre paying for , which apps are even being used, and whether your data is secure. A SaaS management platform is specifically designed to be a single source of truth for your entire tech stack.

Government 52

Government Technical Review Systems Review Software Review 52

Subscription Flow

SEPTEMBER 23, 2024

Today, most of us rely on recurring payment solutions for streaming services, gym memberships and other similar subscription services regardless of industry. In this way, recurring payments make the lives of the customers convenient and stress-free. What Does Recurring Payment Processing Mean?

Payment Features 52

Payment Features Payment Services Merchant Services SaaS Payments 52

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

Clouded Judgement

AUGUST 25, 2023

” Product Overview At their core, Klaviyo is a marketing automation solution that covers email, SMS, mobile push, and reviews, tying it all together in a customer data platform. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. First, we’ll review what contract renewal is and what it means to automate the process.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

Totango

SEPTEMBER 6, 2022

How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. The course of a QBR may cover: A review of previous goals and current performance. What Is a QBR? What Makes a Great QBR?

Technical Review 113

Technical Review Software Review Business Scale 113

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? CS platforms offer better integrations with your CS tech stack. Facilitate success plans and business reviews to drive long-term value and adoption.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. Starter provides 3 seats, application keys for 1 application, unlimited domains, and a year of data retention. Increase accessibility while assuring security with SAML 2.0

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

Casey Accidental

JULY 17, 2023

I was recently on Lenny Rachitksy’s podcast again, and one of the topics we discussed was consumer subscription business. Don’t worry I got more marketplace content on the way as well Shortly after I got into tech, investors started to fall in love with subscription business models, mostly on the B2B side. Churn will be higher.

Payment Solutions 98

Payment Solutions Payments Payment Features Subscription 98

How To Buy Saas

MAY 21, 2025

From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines. This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Frontegg

MARCH 10, 2022

SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application.

Payment Features 98

Payment Features Subscription SaaS Technical Review 98

Totango

JANUARY 26, 2021

Utilizing technology makes it one of the easiest ways to keep more customers. What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Being proactive about churn prevention provides an antidote to customer attrition.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

Clouded Judgement

FEBRUARY 10, 2023

When it does, the outcome will be a shrinking economy due to a big drop-off in demand across the board. Let’s use an example in tech. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). The sliver lining is inflation would be squashed.

Cloud 273

Cloud Software Review Technical Review Systems Review 273

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 109

Retention Strategy Sales Social Media 109

Sales Hacker

AUGUST 7, 2024

CDPs can be technically complex pieces of software, with deep and lengthy sales cycles and cross functional implementations. The level of depth required on both sides will require dedicated experts, else your solutions team will underperform and burn out due to high volumes of context switching between pre and post sales motions.

Underperforming Technical Team 123

Underperforming Technical Team Technical Review Sales Hiring Scale 123

Stax

MARCH 18, 2025

TL;DR Payment tokenization (sometimes referred to as credit or debit card tokenization) involves taking sensitive information, such as credit card data or bank account numbers, and protecting it by replacing it with a token. This, in turn, can reduce churn and lead to higher retention rates.

Payment Services 88

Payment Services Payment Methods SaaS Payments Merchant Services 88