Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Host podcasts and workshops. Literally millions of dollars.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

SaaStr

AUGUST 20, 2020

As for Kyle, prior to Figma he spent over 5 years at Dropbox achieving some incredible milestones including launching and scaling the Austin, Texas office from 3 to 80 people and being responsible for growing Dropbox’s leading partner ecosystem. Does Kyle agree that it has to be the founder who develops the sales playbook?

Sales Hiring 191

Sales Hiring Sales Recruiting Scale Technical Advisors 191

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. SALES STACK 2019 SALES TOOLS FOR.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

Sixteen Ventures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SmartKarrot

APRIL 4, 2023

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

CustomerSuccessBox

FEBRUARY 2, 2022

As a result, once due diligence is finished and contracts are signed, customer success teams are frequently in pandemonium. It’s natural to lose personnel after an acquisition, whether it’s due to cost-cutting, economies of scale, or the opportunity to build a new path elsewhere. Drive a gentle upselling process.

Acquisition 52

Acquisition Development Team Review Systems Review Customer Success 52

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Host podcasts and workshops. Literally millions of dollars.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. SALES STACK 2019 SALES TOOLS FOR.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SmartKarrot

APRIL 4, 2023

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

Intercom, Inc.

OCTOBER 10, 2019

It’s easy to feel pessimistic, given the scale, the complexity, the misinformation. We will work with you over months iteratively to develop that idea. It’s going to be at a scale greater than ever before. How do we reconstruct a social contract between the people in the worlds we create? Show up with an idea.

Technology 168

Technology Underperforming Technical Team Social Media Outsourced Development 168

SmartKarrot

FEBRUARY 2, 2022

Establish and execute against a Customer Success Plan that ensures value delivered for the customer over time and the adoption of contracted Numerator solutions across key user groups based on confirmed Use Case. Build playbooks and best practices to help us scale. Develop a strong rapport and trust with the customers.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

User Pilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Starter – Suitable for startups looking to scale their business. Pros of Heap? from Heap.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

ChurnZero

OCTOBER 15, 2021

They reviewed all our contracts. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. The VC firm gave me the term sheet.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Sales Hacker

DECEMBER 30, 2019

If you missed episode 89, check it out here: 89: Using Customer Data Platform to Scale Your Org w/ Pat O’Brien. Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quote, all right in your CRM. So here’s 500 bucks, go grab a course, go buy a book, go take this workshop.”

Sales Hiring 52

Sales Hiring Revenue Scale Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SaaStr

AUGUST 12, 2020

And, just having the CEO running around every day or every week, telling people what to do just doesn’t scale, and so you need product managers, and those product managers I’ve learned, work best on a quarterly calendar. All right, based on your experience, what is the best software to manage the road map development process?

Startup 274

Startup Software Review Scale Systems Review 274

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

SmartKarrot

JULY 30, 2021

Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Key interface point between clients and the delivery, product, and development teams. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups.

Customer Success 10

Customer Success Technical Review Scale Outsourced Development 10

SmartKarrot

FEBRUARY 3, 2021

Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Work closely with Sales on opportunities to grow your customers.

VP of Engineering 10

VP of Engineering Customer Success Scale Outsourced Development 10

SmartKarrot

MARCH 15, 2021

Assist sales in contract terms and expectations. Partner with marketing to develop content and materials to increase customer adoption of UserGems (for example: playbooks, templates, customer stories). Travel to assist with software implementation for large-scale clients during onboarding or event period.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10

SmartKarrot

MAY 14, 2020

Organization: Contrast Security The Renewal Account Manager is responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers.

Customer Success 10

Customer Success Scale Outsourced Development Retention 10

SaaStr

JUNE 16, 2020

Also, there is focus on changing terms to try and close and accelerate deals, reducing time commitment requirements for contracts, pricing minimums to get to a yes more quickly, and then also focusing on cash and cash collections by building more efficiency in that process. Contract modifications were still so decentralized.

Sales Hiring 158

Sales Hiring Scale SaaS Payments Payment Services 158