SaaStr

OCTOBER 5, 2022

In a volatile economic climate and market, founders must employ smart growth strategies while focusing on efficiency. Combining product-led growth (PLG) with enterprise sales is a multiplier effect. Most companies, however, think they must choose between product-led and enterprise sales. Promote a consumption-based culture.

VP of Engineering 204

VP of Engineering Scale Scaling Sales Hiring 204

SaaStr

FEBRUARY 9, 2024

Everything from hiring on the GTM side to layering in a sales-led motion into PLG. From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led?

Scale 267

Scale Sales Hiring Sales Marketing 267

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 93

Payments Payment Services Payment Methods Payment Solutions 93

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Subscription Flow

DECEMBER 5, 2023

Maximizing recurring revenue, increasing sales, retaining customers , and achieving all such business targets is the dream of every subscription business retailer. There are certain subscription billing performance metrics that if you track will help you a lot in achieving certain specific business targets.

Payment Features 52

Payment Features Subscription Metrics Revenue 52

User Pilot

APRIL 3, 2024

PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. ” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position. Product-led vs Sales-led differences.

Innovation 82

Innovation Payments Strategy Payment Solutions 82

Payrix

MARCH 12, 2024

With over two decades of payments experience, Andy has worked in several sales, strategy, and partnership management roles. Ian Hillis welcomed Andy back to the PayFAQ: Embedded Payments podcast to tap into his expertise and talk through how to create the ideal Embedded Payments experience. So, it starts there.

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

Subscription Flow

DECEMBER 22, 2023

In this article, we will discuss the eCommerce subscription trends to follow in 2024 to beat the competition and achieve sales targets. To help you out, our experts have come up with the following e-commerce subscription trends that you can follow: 1. That’s how e-commerce personalized subscriptions can benefit a business.

Payment Methods 59

Payment Methods Artificial Intelligence Trends Payment Services 59

SaaStr

SEPTEMBER 19, 2023

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. You don’t want to be there.

Business Model 254

Business Model SaaS Payments Payments Headcount 254

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 73

Onboarding SaaS Payments Payment Services Payment Solutions 73

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

Onboarding 83

Onboarding Technical Review Software Review B2B 83

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. A successful subscription model depends on retention. Four customer engagement strategies Peter Drucker is attributed with saying “what gets measured, gets managed.”

Engagement 52

Engagement Strategy Scale Payment Features 52

Frontegg

MARCH 10, 2022

SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application.

Subscription 98

Subscription Payment Features SaaS Technical Review 98

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. First of all, PLG strategies use the product as the primary marketing channel.

Strategy 88

Strategy Marketing Scale Software Review 88

Subscription Flow

MARCH 8, 2024

For tasks like, say, accounting and subscription management , its integration with other programs becomes indispensable. Regarding subscription management, we highlight SubscriptionFlow, a feature-rich platform that makes it easier to create and manage billing cycles, invoices, and subscription plans.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

GetUplift

SEPTEMBER 27, 2021

For new prospects, your likelihood of a sale only lies between 5-20 percent. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. There was only one way for Gusto to become a strong competitor; use a different strategy. Markin Blog, 2020 ). .

Retention 89

Retention Strategy Sales Social Media 89

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Chart Mogul

MARCH 14, 2019

Onboarding emails meet churn indicators. Steph Knapp discusses how you can identify and use weaknesses to optimize your overall onboarding and customer engagement strategy. You may know Steph from her Zendesk Onboarding Email Breakdown featured in our 2018 SaaS Roundup summary. Let’s explore.

Churn 65

Churn Onboarding Engagement Strategy 65

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. Successful product launches stand on the back of an effective GTM strategy. What is a go-to-market (GTM) strategy?

Strategy 79

Strategy Marketing SaaS Customer Lifetime Value 79

Sales Hacker

SEPTEMBER 24, 2022

Building a sales funnel that aligns with your business goals is essential. I’m the head of Product at Datanyze, specializing in sourcing up-to-date prospect contact info to keep your pipeline flowing and sales funnel fresh. What is a sales funnel? And then there’s the sales funnel. The 4 stages of a sales funnel.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

FastSpring

FEBRUARY 8, 2024

Get the latest from FastSpring’s Support leaders about important tax updates, fraud and chargeback strategies, our new Changelog, and more. Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Visit our Support page. Continual monitoring.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product. This is where customer onboarding comes into play.

Onboarding 132

Onboarding SaaS Technical Review Churn 132

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party. The dinner party approach to onboarding.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

Subscription Flow

DECEMBER 20, 2023

Scalability becomes a lifeline for businesses as they battle the always changing competitive subscriptions business market. Think of it as a digital collaboration where companies and SaaS solutions work together to navigate the challenging world of the subscription business market. It is not only a software solution.

Payment Services 59

Payment Services SaaS Payments Payment Solutions Payments 59

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Focus on minimum viable onboarding to quickly deliver value. Userpilot can help. Get a demo now.

Strategy 80

Strategy SaaS Payments Payment Solutions Payment Methods 80

CustomerSuccessBox

MAY 25, 2022

While keeping your clients satisfied can feel like a challenge at times, churn is frequently caused by mistakes in the onboarding process. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place. Suggested Read : The Ultimate Guide to Customer Onboarding. Customization.

Onboarding 52

Onboarding Underperforming Technical Team SaaS Social Media 52

User Pilot

OCTOBER 5, 2023

TL;DR Growth marketing automation involves using specialized tools to optimize growth processes and strategies. Growth marketing automation involves using specialized tools to optimize growth processes and strategies. This easy data collection and analysis enables marketing and sales teams to effectively align their strategies.

Scale 94

Scale Marketing Growth Marketing Payment Features 94

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

Totango

DECEMBER 6, 2021

Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Breaking down organizational silos is key to enabling a holistic, orchestrated experience for the customer from the first-touch through purchase, onboarding, adoption and advocacy.

Scale 92

Scale Strategy Technical Review Customer Success 92

Baremetrics

MAY 13, 2021

In addition to your financial model, you need to select a SaaS sales model that helps you improve the metrics and grow your business. With a 14-day free trial of Baremetrics , you’ll be able to leverage all your business data to select the best sales model for your business. Table of Contents. Want to Reduce Your Churn?

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. If not, read on.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. It also extends to our customer acquisition and sales strategy.

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Totango

AUGUST 28, 2020

A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle both of these challenges at once is to utilize a customer onboarding checklist for your CS team that clearly delineates all of the targets that need to be hit during this stage of the customer journey. Define your goals and KPIs.

Onboarding 71

Onboarding Scale Software Review Systems Review 71

Chargebee

DECEMBER 31, 2023

The success of any subscription-based business isn’t dependent solely on your customer acquisition efforts, but rather on the number of customers you retain. Your employees play a vital role in improving retention rates, from communicating value during the sales process to providing first-class customer service.

Retention 98

Retention Churn Acquisition Subscription 98

Baremetrics

MARCH 23, 2020

Another walked me through the onboarding emails he sends to retain 94.7% They all used sustainable strategies to reduce churn while also growing their business. In this guide, we’re going to go over seven strategies to reduce churn, with real-life examples from SaaS companies that have successfully done it. of his customers.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145