SaaStr

DECEMBER 29, 2022

Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Empower your inside sales team by automating the hardest parts of outbound calling. Instant live customer conversations!

Scale 210

Scale Underperforming Technical Team B2B AI 210

ChurnZero

OCTOBER 21, 2022

Today’s customers recognize the competition in the subscription market and look for renewal-worthy experiences built upon enduring returns. To deliver on their expectations takes true customer-centricity and a strong customer success team who can do far more than “be there” for your customers.

Subscription 98

Subscription Payment Features Scale Business 98

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Why Should You Launch a Subscription Box? According to MarketsandMarkets , the subscription and recurring billing market will grow to around $7.8 Recurring Business Revenue.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Baremetrics

AUGUST 23, 2021

With more than 15,000 SaaS companies operating worldwide, the global SaaS market is constantly growing as new products continue to enter the market. You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance.

Strategy 104

Strategy Scale Payment Features Software Review 104

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Target market focus Horizontal and vertical SaaS each target a very different customer base. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. We hear from Tara Bryant again, on moving upmarket.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Baremetrics

MARCH 23, 2021

Introduction You want a subscription model for your business that increases revenue and keeps customers. You think about either Stripe , a payment platform, or Recurly , a customer-driven one to handle your billing. Let's jump right in and get you going towards picking the best subscription billing platform for you.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

SaaStr

JANUARY 27, 2024

Right now, 42% of the market runs on WordPress. Speaking of the long game, Matt talks about the launch of the 100-year subscription plan last year. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. But when they started tracking it, it was.8%.

Underperforming Technical Team 274

Underperforming Technical Team Social Media Government Subscription 274

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Use email marketing to win back churned customers. Put simply, poor customer service interactions increase the likelihood of churn.

Underperforming Technical Team 80

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 80

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. He joined me for a conversation on tackling issues that come up as you scale your customer experience. When scaling your customer experience, remember AI can’t simulate human empathy.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

SaaS Payments 89

SaaS Payments Churn Underperforming Technical Team Payment Methods 89

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 150

Scale Payment Services Payment Methods Scaling 150

User Pilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Online marketing strategies for social media, emails, press releases, etc.

ChatGPT 78

ChatGPT SaaS Payments Marketing Social Media 78

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. ” And I told him we have a good market, we have a good product and because the product is good, that’s why our business is doing well. You can have the great product and a great team, but the market of small or very niche.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. Looking at the market today, one might feel a little overwhelmed, and understandably so. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

User Pilot

OCTOBER 30, 2023

Internal culture, data quality, analysis tools, usage strategies, analysis methods, team skills, and strong leadership all impact the data maturity of an organization. The personal skill set of your team members will be another determiner of how fast your organization can become data mature. Leadership. Smart goal planning.

Data 85

Data Underperforming Technical Team Government Scale 85

Baremetrics

SEPTEMBER 23, 2021

If you’re asking yourself whether your business is market-ready, you’re in great company. The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. Make no mistake: in this climate, developing a SaaS business is a race.

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. In short, they make it easy to see what each team, department and organisation is working on, omitting and their respective goals. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Wrong product-market fit : Your product should meet the needs of your target market and deliver continuous value.

Underperforming Technical Team 93

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 93

User Pilot

JUNE 10, 2019

Product led growth marketing is like the business equivalent of really great storytelling. That’s why we wouldn’t dare tell you what product-led growth marketing is or how to do it. Instead, we’re going to show you how to drive it in your role as head of growth or product marketer. What is product led growth marketing.

Growth Marketing 129

Growth Marketing Marketing Scale Payment Features 129

Frontegg

SEPTEMBER 9, 2021

With organizations scaling up exponentially in a matter of months and end-users expecting nothing but the best user experience (UX), passwords are being seen as the next big casualty, and rightfully so. With password authentication, there is always additional stress on IT and support teams. Improved Security Standards.

Underperforming Technical Team 98

Underperforming Technical Team Scale Technical Review Software Review 98

FastSpring

APRIL 13, 2023

Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Experience is the keyword here.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Incredo

OCTOBER 2, 2019

SaaS products like live chat, email automation, keywords research tools have become indispensable parts of any advanced business’s digital marketing toolkit. ur development ?tr?t?g? maximize market ?h?r?, n the market (gr??t r in the market. . marketing m?t?r??l? nt in marketing is k?? nt relies on d?f?n?ng

Scale 131

Scale Scaling SaaS Business 131

Frontegg

MARCH 17, 2022

These companies also scale up with a CAC payback that’s lower than the market average in general. Sales-Led Growth is all about marketing and sales teams. Unfortunately, these pipelines are rigid and work in a way that doesn’t really allow smooth scaling. What is Sales-Led Growth? What is Product-Led Growth?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement.

B2B 108

B2B B2C Underperforming Technical Team Business 108

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 85

Scale Underperforming Technical Team Sales Recruiting Software Review 85

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

SaaStr

NOVEMBER 26, 2019

Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. We created and served up apps via the cloud on a subscription basis. We ended up capturing 92% of this health care market share within the state of Michigan. Secret one.

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales 217

FastSpring

FEBRUARY 23, 2023

Michael Bonfils is a marketer first, and a translator second. That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Do you sell to the chief marketing officer? Sam Jacobs: Is it a subscription service?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. The second constituent there is the developer. Why do developers love SaaS products? Low touch you’re gonna talk a lot about what we call customer success teams. Transcript.

SaaS Payments 236

SaaS Payments Metrics Payment Methods Scale 236

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. Dual-axis charts combine two different charts to show the relationship between data sets of different scales. Measuring progression through sales and marketing funnels. Tracking marketing conversions , etc.

Data 95

Data Scale Payment Features Trends 95

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Upgrade intent : This intent is felt by existing customers who express an interest in enhancing their current subscription or feature usage. and offer a numeric or Likert scale that users can quickly answer with a click.

Scale 90

Scale Underperforming Technical Team Churn Trends 90

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Neil Patel

DECEMBER 3, 2020

Email beats all other marketing channels and can generate $37 for every $1 you invest. Even though email marketing can generate a ton of revenue, it’s still not easy. Even for fully-staffed marketing teams, it can be overwhelming. Even for fully-staffed marketing teams, it can be overwhelming.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111