SaaStr

MARCH 7, 2023

Some other strategies for creating a more efficient go-to-market are: Adjusting pricing and contract terms with customers. Companies are giving price breaks this year to reduce churn and increase retention, with the caveat that it might go up next year. Incentives for multi-year contracts are another tactic.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

ChurnZero

DECEMBER 2, 2022

I recognize that for a lot of you, your customer base may not always understand that, and so that’s why it’s critically important for your leadership to be out there talking to your customers, discussing the “why,” and explaining how this is going to be a better service model for them. Our CSMs are also responsible for upsells.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 108

Sales Hiring Scale Sales Leadership 108

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. This payback could be through increased revenue retention or the number of accounts each of your existing CSMs manage.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Neil Patel

OCTOBER 24, 2020

Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. Operations Consultants. These consultants work specifically on employee needs. IT Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SaaStr

AUGUST 7, 2020

These companies can scale really efficiently. When you look at sales efficiency as measured by magic number, it’s quite good. And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SmartKarrot

DECEMBER 21, 2020

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

MARCH 18, 2021

Work closely with Sales, Professional Services, Development and IT/Operations teams to support existing customers and support revenue growth in the future. Act as a change agent to identify areas for operational efficiency and continuous improvement. Build strong customer relationships with key clients.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

OCTOBER 27, 2020

Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. Operational efficiency. Similarly, there are more metrics like churn rate, retention rate, NPS, etc. Understanding customer goals. Final Thoughts.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SmartKarrot

JULY 26, 2021

CX has to start from the top – it is a leadership responsibility. Other ways to measure customer experience include churn rate, customer lifetime value (CLV), and retention rate. Continuous engagement via multiple channels helps customer retention. It is important for an organization to CX it is true north.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

Point Nine Land

APRIL 21, 2021

This is an exercise that should be done with input/feedback of the leadership team.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

InsightSquared

JUNE 8, 2021

This real-time visibility allows reps to focus on the go-to-market activities that truly make an impact, while helping sales leadership create highly accurate forecasts and identify risks ahead of key decisions.” . However when it comes to running these analytics, the output is only as good as the data that is used to generate it.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

SmartKarrot

JANUARY 5, 2022

Liaise with company leadership to determine and build marketing materials to support business development efforts. Identify opportunities for improvement, notably ensure optimal use of Solution and oversee potential new pains and challenges to continuously enhance business and operational efficiency.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2