Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. The opportunity emerged out of a shift in how we practice sales. Starting a new sales team is not unlike doing improv.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. For all those reasons, hiring and management must be on point.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Sales Hacker

NOVEMBER 27, 2019

Sales leaders have a bad habit of dumping people into a new job without properly preparing them to succeed. When I landed my first “big girl job” 20 years ago as an Inside Sales Manager , I was underqualified, overambitious, and soon underwater. What’s So Important About Sales Onboarding? So tune in….

Sales Hiring 74

Sales Hiring Onboarding Sales Recruiting Outsourcing Services 74

Sales Hacker

AUGUST 7, 2020

Fortunately, more organizers than ever before are consciously seeking out female sales experts for panels, presentations, and podcasts. At Sales Hacker, we’re serious about diversity, and for that reason, we’ve compiled a list of 530+ female sales experts to consider for your next event. Leadership. Sales Development.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. Sales organizations experienced 58% higher voluntary turnover in 2021 than in 2020.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. Customer success manager roles The CSM role is becoming more strategic, with increased responsibility for driving revenue.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered. A: First, it matters how you recruit.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

SEPTEMBER 25, 2020

379: From how many reps to hire, to compensation models, here are the top 10 mistakes founders make when hiring their first sales teams and how to avoid them. Announcer: In today’s SaaStr Insider, SaaStr CEO and founder, Jason Lemkin, shared the top 10 mistakes founders make when hiring their first sales team.

Sales Hiring 168

Sales Hiring Sales Recruiting Scale Sales 168

Intercom, Inc.

OCTOBER 26, 2021

Getting the team right is one of the hardest parts of scaling sales. But no sales team can afford to grow without intention. While building a sales team, we’ve focused a lot on our sales culture. Here’s how we went about growing a sales team that is both world class and culture-additive.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

MARCH 3, 2022

With over 70 million users worldwide, Zoho’s 50+ products aid your sales and marketing, support and collaboration, finance and recruitment needs—letting you focus only on your business. Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform.

Payments 37

Payments Payment Solutions Sales Recruiting Onboarding 37

Sales Hacker

FEBRUARY 11, 2019

Here’s a quick reality check: the competition to hire women in sales is stiff and becoming stiffer. Even more sobering: the global recruitment agency, Norman Broadbent, found that it often takes at least eight phone calls before women can be persuaded to even apply for a position. Your Sales Leadership Team All Looks the Same.

Sales Hiring 54

Sales Hiring Sales Recruiting Social Media Sales 54

SaaStr

MARCH 10, 2020

That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. So we did about 442 million in sales last year. The top 25 freight forwarders combined to do 100 billion a year in sales. Rely on your success, know you are doing something right and scale faster.

Scale 196

Scale Sales Hiring Sales Recruiting Scaling 196

Sales Hacker

JANUARY 8, 2021

Elements of Successful Global Sales Expansion. “Be So, let’s look at four keys to a successful global sales expansion. The hard questions: No plan is without its faults, and no sales expansion is without its fair share of roadblocks. It takes a particular type of sales leader to be the first in a new country or region.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

Sales Hacker

MARCH 12, 2020

Like most things in life, hiring sales talent is a matter of timing. Especially since the best candidates with strong sales skills are usually snatched up within 10 days. That’s why it’s critical to overcome indecision and move quickly when recruiting sales talent. Is it unrealistic sales quotas?

Sales Hiring 76

Sales Hiring Sales Recruiting Compensation Underperforming Technical Team 76

OpenView Labs

JULY 20, 2020

Interviewing is hard , and interviewing candidates for sales roles can be doubly so. Sales requires a mix of left- and right-brained qualities, and accurately evaluating a candidate’s skills is a challenge for hiring managers. Better interviewing = better sales teams. How not to interview for sales.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

ChurnZero

APRIL 26, 2019

Your new Customer Success Manager only gets to experience their first day on the job once. The difference between an effective and ineffective employee onboarding experience determines the long-term success of a new Customer Success Manager (CSM). So how do you properly onboard a new CSM and minimize their time-to-value?

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

Sales Hacker

DECEMBER 21, 2017

What is Sales Operations? Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. But perhaps more than anything else, sales operations brings a system to selling. Technology.

Scale 87

Scale Sales Recruiting Sales Hiring Technical Review 87

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What is the right tone to adopt that achieves both empathy and a business objective?

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Valuize Consulting

NOVEMBER 3, 2021

The Employee Experience (EX) is the journey an employee takes with your organization and is the sum of all employee-employer interactions throughout that employee lifecycle, from pre-recruitment to post-exit. times faster revenue growth ( Sale s force , 2020). In fact, companies that prioritized Employee Experience achieved 1.8

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Neil Patel

OCTOBER 25, 2020

Having a robust network or visibility through your personal brand or thought leadership is also a scenario where it would make sense to leverage that to build a great team. When accounting for hiring the best talent, the cost of building an in house team quickly adds up.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies. Grow usage of BrightEdge within each account.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Outsourced Development 19

Intercom, Inc.

APRIL 4, 2022

Onboarding with Intercom. The onboarding experience was so supportive. I’d just moved from India, and my managers made sure that I settled into Intercom, and Ireland, without having to stress about getting to grips with a new job in the first few weeks. For my first year, I worked with the Billing team. Reward kindness.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Loving our podcast content? Krish Subramanian: Absolutely right.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. How you can tailor onboarding to customers. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SmartKarrot

SEPTEMBER 9, 2022

Own the overall success of the CS function through leadership, KPIs, systems, tools, and processes. Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Work closely with Account Managers to drive customer renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

SmartKarrot

MAY 17, 2023

Apply here: [link] Role: Customer Success Manager Location: Malibu, CA, United States (Remote) Organization: HR Pals & Recruiting Pals As a Customer Success Manager, you’ll do customer interactions from onboarding through renewal over the whole customer lifecycle.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SaaStr

APRIL 23, 2019

Expense management was something people care about. And also very fast onboarding. And that one was actually the toughest one to do, this really instant onboarding that we have. For example, never onboarding. So, we were like, “Hey, we need to make this onboarding more simple.” ” Anu: Got it.

Sales Hiring 151

Sales Hiring Sales Recruiting Scale Payment Methods 151

Sales Hacker

MARCH 8, 2018

Sales interviews are nerve-wracking. Not just for candidates, but also for hiring managers. You may have to pass on hundreds of excellent sales hires—it’s definitely frustrating. Prepare For Your Next Sales Interview with These 5 Pro Tips. Understand that the sales interview process is grueling for a reason.

Sales Hiring 68

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 68

Sales Hacker

JULY 24, 2019

It’s a problem in sales too. According to the 2019 State of Sales Performance survey , 73% of teams polled said that less than half of their team were women. Companies and sales teams are missing out on the benefits that diversity brings. Women Sales Pros. Women in Sales. Utah Women in Sales. Gals and SALS.

Sales Hiring 74

Sales Hiring Sales Recruiting Revenue Sales 74

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Create a productive, high-energy, and achievement-oriented team environment.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SaaStr

JANUARY 31, 2022

Having learned from thousands of customers and prospects, Sarah Lash, Envoy’s head of enterprise sales, will talk about what it takes to guide and scale enterprise sales programs during an uncertain future. In my first six months at Envoy , I grew the sales team from six to 17. Combine Strategies To Drive Sales.

Sales Recruiting 216

Sales Recruiting Sales Hiring Scale Enterprise 216

SmartKarrot

JUNE 22, 2022

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. As a Director of Customer Success, you will perform customer onboarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime. Measure and improve customer success KPIs.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

MARCH 31, 2022

Management of renewals for subscription memberships. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Contribute to the recruiting, hiring, and development of top industry talent. Build strong executive and vertical relationships with Technisys clients.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

Sales Hacker

APRIL 21, 2020

When I first wrote this article, we were in a very different place, with unemployment at an all-time low and sales hiring a top priority. Part two of this scorecard series will help you create a sales interview scorecard to land that sales role you’ve been dreaming about. Sales chops. What sales system do we use?

Sales Hiring 93

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 93