Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. Strategy - annually changes. Subscription business model. Customer data. Economies of scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Baremetrics

AUGUST 1, 2021

In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model. So what works (and doesn’t work) as a SaaS acquisition strategy? Showcase success stories This is one of the most tried-and-tested strategies that works wonders.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

ChurnZero

AUGUST 11, 2020

The goal of this article is to show you options and maybe trigger some thoughts or new ideas around different customer retention strategies that you can employ before the next wave hits. . #1. Customer Success teams are in a unique position to listen to their customers’ challenges. Train to Listen. Update Customer Knowledge Bases.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. It also extends to our customer acquisition and sales strategy.

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

User Pilot

DECEMBER 18, 2020

The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. Or maybe they got the initial value, but have not progressed beyond the ‘basics’ They may be open to switching over to a competitor or are considering canceling their subscription. The bad news though? Source: imgflip.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The retention rate is calculated in a similar way, except you start with how many subscribers renewed their subscription that month.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Sales Hacker

JANUARY 22, 2020

This is especially true in the Software as a Service (SaaS) industry, in which the subscription-based sales model means prospects are typically committing to a product for months or years at a time. It’s also one of the hardest to teach and develop. Tell me about a time you collaborated within the sales team and with other teams.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. It also extends to our customer acquisition and sales strategy.

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

Totango

NOVEMBER 23, 2021

How do you tell when it’s time to ditch your current system and invest in a CS upgrade? They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. The more often this occurs, the more obstacles you face implementing your CS strategy.

Software 91

Software Underperforming Technical Team Churn Customer Success 91

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Moving further to the right, a light marketplace will invest in basic search and contact flows.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Incredo

NOVEMBER 21, 2019

Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You will never again worry about investing thousands of dollars in paid ads and receiving nothing. And those that require initial investments aren’t regarded as reliable partners. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

User Pilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. They also manage finances and supervise one or more engineering teams. Average salary: $196,172/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Neil Patel

NOVEMBER 28, 2020

Technical SEO is the backbone of every successful, long-term SEO strategy. And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. In-house Team Alignment.

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Underperforming Technical Team Enterprise Payment Features Travel 133

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. Eliminating the Value Gap.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. So that’s easy.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

ProfitWell

NOVEMBER 1, 2019

But every so often, you’d discover a strategy that got you just a little bit farther. And by putting those strategies together over time, you’d eventually end up farther and farther down the mountain. Keeping your customers as long as possible is the key to running a sustainable subscription business.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Audacix

AUGUST 17, 2022

The best SaaS firms consider cybersecurity an integral part of their business strategy. This mindset demands that you have strong and flexible cyber security measures in place to safeguard your customers' data and mitigate the constantly growing list of security threats.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Invest in your security program. What makes a strong privacy ecosystem.

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Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And they ended up in real statements.

Payment Solutions 108

Payment Solutions Payment Methods Payment Services Payments 108

Chart Mogul

OCTOBER 3, 2019

This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Every team has their own slightly different way of calculating the cost of customer acquisition. Note: This article covers CAC in detail. How to calculate CAC.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line. Click To Tweet. Set expectations from the start.

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Underperforming Technical Team Customer Success Outsourced Development Sales 80

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Hull

FEBRUARY 7, 2021

Of course while the benefits of using product data to get smarter about scaling the business, targeting the right people at the right time, and better understanding what’s working and what’s not are clear, there’s a reason not all marketing teams already do this. How many different people from the same team have created accounts?

Scale 59

Scale Data Marketing Strategy 59

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 122

Scale Sales Payment Methods Merchant Services 122

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. SAAS-like: any number of different models where a business sells software to businesses online, but does not charge via a subscription e.g. transactional or pre-revenue.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Point Nine Land

JUNE 22, 2023

SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Software for hardware and low-level teams Someone has to build the hardware in the first place.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line. Tweet this quote. Set expectations from the start.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Outsourced Development Sales 52

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Neil Patel

NOVEMBER 7, 2020

Data shows companies can generate $38 for every $1 email investment. Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content! Unfortunately, getting into an inbox is not a stroll in the park.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Chart Mogul

OCTOBER 3, 2019

This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Every team has their own slightly different way of calculating the cost of customer acquisition. Note: This article covers CAC in detail. How to calculate CAC.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52