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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

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Building a sales team that can go from $0-$50M (Video + Transcript)

SaaStr

Gaetan Gachet : All right, so usually the way I start this session is I ask the crowd which revenue stage they’re in. So when I joined we’re pretty much pre-revenue. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. One and 10? Okay, cool. He had all the sales collaterals.

Scale 136
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SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 171
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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Does it have to be tied to a number related to revenue? Below, we’ve shared the transcript of Harry’s interview with Sam. Harry Stebbings.

Scale 174
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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We go extensively into the customer experience.

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Buy vs. Build: The Subscription Billing Iceberg Effect

Chargify

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Move Faster & Scale Successfully. Uri Foox, Founder, Zoey.