User Pilot

APRIL 29, 2024

Userpilot is a product growth platform with advanced segmentation features. You can segment your customers based on their feedback responses as well as in-app behavior. To ensure that marketing efforts are appropriately targeted. Do you use our product differently during certain seasons or weather conditions?

Payment Solutions 81

Payment Solutions SaaS Payments Payment Methods Payments 81

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $105,761/yr.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Nico: Exactly.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

AUGUST 29, 2021

In case it isn’t, you can check out our other in-depth comparisons to determine the best solution for your use case and business! Amplitude enables you to answer critical questions related to your digital product strategy, including: How do users navigate through your application? What is Amplitude Analytics? Source: Amplitude.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

User Pilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. So you need to find the tool that works for your unique goals and needs.

Payment Solutions 86

Payment Solutions Payment Methods Software Review Payments 86

Point Nine Land

MAY 20, 2021

The experience of compensating your employees, something so core to every business out there, is still manual and opaque and hasn’t seen breakthrough innovation so far. Larger organizations sometimes use outdated software providers that sometimes are nothing more than a UI layer that leverages similar outsourced service providers (btw?

Outsourcing Services 52

Outsourcing Services SaaS Payments Payment Solutions Payment Services 52

SaaStr

NOVEMBER 16, 2022

It probably goes back to so much of our iconic piece, first of all, and some of this was really innovative years ago and now is table stakes and copied. When you hire your first couple reps, they do need to have sold a software product. It can work out a little bit for tiny SMBs, but it doesn’t work in software, okay?

Sales Hiring 222

Sales Hiring VP of Engineering Payment Methods Scale 222

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. There’s little room for products that’d prefer to play lone wolf. Top companies have responded to shifting dynamics, moving from product to platform.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Aaron Beashel

MARCH 9, 2018

Obviously Product/Market fit is a big factor here, but assuming you have a relative level of Product Market fit, I think the next thing key factor is having the right Go To Market model. It’s not the specific marketing tactics you use, but more the high-level description of how you acquire customers.

Scale 192

Scale SaaS Payments B2B Strategy 192

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Scale 163

Scale Payment Services Startup AWS 163

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Metering / Billing / Payment Process. Customer Success Management Software List (Google Doc).

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Mucker Capital

OCTOBER 27, 2023

Achieving product-market-price fit is paramount. It’s not merely about finding a product opportunity; it’s about identifying a compelling need that customers are willing to pay for and enabling the construction of a sustainable, profitable business model. However, innovation lies in divergence.

Payments 59

Payments Pricing SaaS Payments Startup 59

Buffer Resources

OCTOBER 2, 2023

This sounds complicated but it’s really a simple equation to make sure our prices are high enough—especially as we continue to improve our product (which often means higher expenses!). While I was definitely scrappy in the early days while we were figuring out product-market fit, I haven’t taken that approach since.

Payment Methods 115

Payment Methods Sales Hiring Payments Business 115

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. Related read: What is product led growth? Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The product should include product tours, interactive walkthroughs, and in-application (In-App) tutorials.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Intercom, Inc.

MARCH 22, 2018

million round of venture funding from First Round Capital and others, scaled the team, got somewhat of product/market fit, but ended up selling early to TaskRabbit. Upon joining that team, I led online marketing and user acquisition growth for about a year. Thumbtack used a much more simple but still scalable solution.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Sales Hacker

AUGUST 7, 2020

VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. Ridge Innovative. Manager, LinkedIn Sales Solutions. BMC Software. Sales Technology. Customer Success.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

MAY 15, 2023

Hiring a sales team too soon can lead to issues like: Your team tries to sell a product to a market that doesn’t need it or want it. Your company incurs unnecessary expenses before figuring out product-market fit. You may use a Gmail client to stay productive and keep in touch with your clients. Need a proof point?

Sales Hiring 87

Sales Hiring Scale Outsourcing Services Payment Services 87

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Krish Subramanian: We are software engineers by training. This episode is sponsored by Owl Labs.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. We have over 1,500 apps listed in our app directory, so those are with third party partners. I’m Vicki Lin.

Payments 118

Payments Scale Scaling Revenue 118

OpenView Labs

APRIL 11, 2019

Part of what drew me to study and develop growth systems for startups was the appeal of using a scientific approach to problem solving. Growth systems provide this feedback loop, and—because behaviors are constantly shifting—the details of how you think through each problem are always a little bit different.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Sometimes we call ourselves experts in failure. Like any good list, I have a top ten list.

Sales Hiring 165

Sales Hiring Scale Payment Solutions Banking 165

FastSpring

APRIL 13, 2023

But especially if your product or platform has a high purchase price, you’re going to have fewer initial customers, which means you have to be really careful which customers get a say in the future of your company. We wanted partners that were on the cutting edge of innovation,” Justin explained. “If You gotta meet the market.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform. Product/market fit.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. For starters, you should always sell on the basis of the value that your product will create, rather than features or functionality. You need a system to help guide your investments so you not only succeed today, but in the future.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Intercom, Inc.

MAY 16, 2019

It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features. To differentiate yourself in a crowded market, ease of use is only part of the equation. We know it’s going to be a great, meaty product release.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

Incredo

NOVEMBER 1, 2019

This means that such companies are product-oriented as well, but also include a small inside account management team to help them catch and convert by providing real-time assistance during the software purchase process. Picking the ideal software sales model. This is a unique SaaS sales model and the benefits are stark.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us. 50% of our SaaS investment, out of 30, 16 has been pre-product.

New CTO 144

New CTO Sales Hiring B2C CTO Hire 144

OpenView Labs

MAY 1, 2019

Over the past few years, the term “Growth” has been one of the most frequently used buzzwords in the SaaS world, especially at product led growth businesses. Recently I surveyed over 350 SaaS companies and found that 43% of B2B software companies already have a dedicated growth team and 27% are looking to fill a growth role.

Sales Hiring 56

Sales Hiring Scale SaaS Payments Growth Hacking 56

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. But what’s more powerful about NPS as a program is the system and the system is the root cause analysis and follow up.

Underperforming Technical Team 156

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 156

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

NOVEMBER 22, 2022

Let us say you have a SaaS (Software As A Service) product that allows companies to send email newsletters easily. You could start by selling this tool to one company, but then you can expand your reach by offering additional products from within your software suite. However, this approach is changing rapidly.

Engineering 10

Engineering Scale SaaS Payments Payment Solutions 10

SmartKarrot

OCTOBER 6, 2021

Proactively reach out to customers with ideas and solutions on how to leverage our product to improve their internal processes, workflows, and customer acquisition. Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape.

Merchant Services 3

Merchant Services Customer Success Sales Recruiting Payment Services 3