SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? It was a tough growth environment, but it feels like it’s changing in 2023.

Outsourcing Services 169

Outsourcing Services Scaling Venture Capital Forecasting 169

Intercom, Inc.

DECEMBER 2, 2019

How do you ensure a great customer experience globally without adding a ton of headcount? However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. The post Found in translation: How multilingual support helps you scale customer experiences appeared first on Inside Intercom.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Powering support at scale. Here’s how they’re doing it. What is proactive support?

Scale 237

Scale Headcount Mobile Communication 237

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

BetterCloud

JUNE 22, 2023

Tie the need for a SaaS management platform to your enterprise IT priorities Some organizations might choose a SaaS management platform to scale IT impact by automating day-to-day operations or user lifecycle management. Every day you put it off, is a day where your competitor accelerates its own operational efficiencies.

Business 52

Business Operational efficiency. Finance Technical Review 52

OpenView Labs

MARCH 10, 2019

But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. The post Insights from Typeform: Leveraging Customer Success to Scale Your Business appeared first on OpenView Labs.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). Scaling Your Revenue Growth. Scaling of the revenue now occurs by scaling the PODs. In the example below, you will notice how at first our teams operate unstructured.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74