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Building a sales team in a high-growth environment

Intercom, Inc.

You may not know what your team needs until the ideal candidate shows it to you in an interview. Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. That means our hiring profile can bend – but not break.

Scale 160
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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom.

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Insights from Typeform: Leveraging Customer Success to Scale Your Business

OpenView Labs

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Through our churn survey we found that a lot of our churn isn’t actually due to customers being unhappy, but rather from people successfully completing a project and not knowing what to do next. Below are my top three: Hire the right people.

Scale 69
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Where Is Customer Success Headed in 2022?

ChurnZero

They reviewed all our contracts. From an investor standpoint, a qualifying metric means I don’t care what the rest of your company looks like, I don’t care how excited I am about your people or your technology, I don’t care if you’re growing 5x, if your NRR is not right, you’re disqualified.” – You Mon Tsang, CEO at ChurnZero.

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Scaling Outside Silicon Valley: Going from $0 to $60M ARR in 4 Years | SaaStr Software Community (Video + Transcript)

SaaStr

I just thought there should be a way to get their customers to review them on the sites that matter. And Dennis and I started the company because we saw a huge need for local businesses to get reviews online, and nobody was doing it. Luckily, we got an invitation to fly out to Mountain View, California and interview in person for YC.

Scale 114
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9 Customer Success operations questions answered by experts

ChurnZero

I also do interviews with our team members and with the teams they work with to identify if we have gaps. Then to prioritize those, we—as a customer solutions and support department which makes up our tech support, CSM, and client delivery teams—look at setting business objectives as a whole and then roll those down to the different teams.

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9 Customer Success operations questions answered by experts

ChurnZero

I also do interviews with our team members and with the teams they work with to identify if we have gaps. Then to prioritize those, we—as a customer solutions and support department which makes up our tech support, CSM, and client delivery teams—look at setting business objectives as a whole and then roll those down to the different teams.