ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. These technologies are at an early stage of development but maturing quickly, and the sky’s the limit on what it can do. Do they have top performers in place who are operating efficiently and driving value? A few common themes emerged.

Trends 98

Trends Customer Success Sales Hiring Scale 98

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Through our churn survey we found that a lot of our churn isn’t actually due to customers being unhappy, but rather from people successfully completing a project and not knowing what to do next. Below are my top three: Hire the right people.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Having a fifth interview only provided an incremental benefit, yet increased costs (time) by a further 25%. Brand equity. Customer data. Economies of scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Point Nine Land

APRIL 21, 2021

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. How to efficiently collect feedback from customer-facing teams? A written assignment with 4 tasks: A feature task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52