User Pilot

SEPTEMBER 14, 2023

feature and event tagging) or surveys. Segmentation can help you launch personalized onboarding experiences. Segmenting customers can help your organization better tailor its products and run effective in-app onboarding to meet the needs of each group. You can gather data via product usage (i.e., Goal setting framework.

Strategy 105

Strategy Sales Recruiting Onboarding Churn 105

SaaStr

MAY 8, 2020

Listen to the start of the episode for a promo code to our upcoming events! Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts?

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. That’s when the team develops the product and helps users to use it effectively, for example, through onboarding and in-app support. Book the demo to see how!

Management 105

Management Scale Customer Lifetime Value SaaS 105

User Pilot

NOVEMBER 30, 2023

Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience. How do you recruit your interviewees? What could lead to market gaps?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

SaaStr

MARCH 10, 2020

That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. So we did about 442 million in sales last year. The top 25 freight forwarders combined to do 100 billion a year in sales. Rely on your success, know you are doing something right and scale faster.

Scale 196

Scale Sales Hiring Sales Recruiting Scaling 196

Sales Hacker

JANUARY 8, 2021

Elements of Successful Global Sales Expansion. “Be So, let’s look at four keys to a successful global sales expansion. The hard questions: No plan is without its faults, and no sales expansion is without its fair share of roadblocks. It takes a particular type of sales leader to be the first in a new country or region.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

OpenView Labs

JULY 20, 2020

Interviewing is hard , and interviewing candidates for sales roles can be doubly so. Sales requires a mix of left- and right-brained qualities, and accurately evaluating a candidate’s skills is a challenge for hiring managers. Better interviewing = better sales teams. How not to interview for sales.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. For us, this was a Slack group, a jobs board, a weekly newsletter, an events program, and some branding. Recruitment. Example of a Juro community event.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

Andreessen Horowitz

APRIL 23, 2024

At a16z’s recent Connect/Fintech event, a16z Partner Alex Immerman sat down for a broad conversation with Immad Akhund , co-founder and CEO of banking startup Mercury , and René Lacerte, founder and CEO of financial services company BILL. What are your strategies for recruiting and retaining talent within your respective organizations?

Payments 102

Payments Forecasting Payment Services Payment Solutions 102

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Listen to the start of the episode for a promo code to our upcoming events! How you can tailor onboarding to customers.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

User Pilot

MAY 21, 2023

Your options include: Feature requests Tracking user in-app behavior to identify friction points in the user journey Feedback received by the sales team and customer support team Monitoring what your competitors do Feedback widget for feature requests. Features & Events dashboard in Userpilot for feature engagement analysis.

Underperforming Technical Team 96

Underperforming Technical Team Sales Recruiting Social Media Onboarding 96

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. For us, this was a Slack group, a jobs board, a weekly newsletter, an events program, and some branding. Recruitment. Example of a Juro community event.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies. Grow usage of BrightEdge within each account.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Outsourced Development 19

Neil Patel

OCTOBER 25, 2020

Innovative Products – If you are working with a very innovative product that is sold at the enterprise level for instance, chances are you will need very technical people that can help with the sales process. When accounting for hiring the best talent, the cost of building an in house team quickly adds up.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SaaStr

APRIL 23, 2019

Expense management was something people care about. And also very fast onboarding. And that one was actually the toughest one to do, this really instant onboarding that we have. For example, never onboarding. So, we were like, “Hey, we need to make this onboarding more simple.” ” Anu: Got it.

Sales Hiring 151

Sales Hiring Sales Recruiting Scale Payment Methods 151

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 152

Scale Payment Services Payment Methods Scaling 152

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events.

Retention 64

Retention Strategy Scale Sales Recruiting 64

Sales Hacker

JULY 24, 2019

It’s a problem in sales too. According to the 2019 State of Sales Performance survey , 73% of teams polled said that less than half of their team were women. Companies and sales teams are missing out on the benefits that diversity brings. Women Sales Pros. Women in Sales. Utah Women in Sales. Gals and SALS.

Sales Hiring 74

Sales Hiring Sales Recruiting Revenue Sales 74

SmartKarrot

DECEMBER 1, 2022

Recruit, train, and mentor a high-performing team of customer success professionals. Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Oversee client onboarding and lifecycle experience, stepping in as needed to navigate difficult situations.

Customer Success 19

Customer Success Sales Recruiting Systems Review Software Review 19

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Loving our podcast content? What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”? Has that been some big challenges for you?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SmartKarrot

FEBRUARY 23, 2022

Partner with Commercial Sales, Engineering, and Product Management to drive overall customer satisfaction. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Contribute to the recruiting, hiring and development of top industry talent.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Technical Review 19

SmartKarrot

FEBRUARY 3, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Development and maintenance of all onboarding material for new clients to WTP assistance services.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Travel 19

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

SEPTEMBER 24, 2019

How do you onboard them and shorten the time to them being successful? I think the most challenging part for a sales leader in this type of environment is there has been this huge push for inside sales teams, right? Joyce Kim: I mean I remember Clark, your CEO, had mentioned you guys do IRL events. Seth Shaw: Yeah.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

OPEXEngine

OCTOBER 6, 2020

With an annual plan and reassessment cadence set, each year the Salsify team stress tests their plan, asking: What would happen in the event of a recession? They expected customer churn to go through the roof, so they preserved account managers to focus on cross- and up-selling. “We Considering & Planning for Constraints.

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

Casey Accidental

JANUARY 23, 2019

Because of training and car inspections, supply side onboarding had to be decentralized to a GM in each market. Over time, as we refined our process to determine quality restaurant leads and which neighborhoods mattered, we started centralizing supply with an inside sales team in HQ as well. And both of these can change over time.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

SmartKarrot

APRIL 6, 2022

Work with the VP of Customer Success to drive customer success annual planning, including determining account segmentation, organizational design, account coverage, and capacity model. Effectively partner across sales, product, and marketing teams. Role: Customer Success Manager. Role: Customer Success Manager.

Customer Success 19

Customer Success Sales Recruiting Customer Lifetime Value Onboarding 19

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. I was a local sales manager or regional manager.

Sales Recruiting 254

Sales Recruiting Sales Hiring Scale Sales 254

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 152

Sales Hiring Sales Recruiting Scale CTO Hire 152

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

MARCH 9, 2023

assemble, motivate, and manage a top-notch customer success team. Work directly with our leadership in Sales, Engineering, Product, and Support to engage current customers in defining goals and success criteria and using our product features to help them be met. lead a high-performing team by recruiting, coaching, and inspiring them.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SmartKarrot

NOVEMBER 16, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients. Recruit experienced team members for each functional role. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec). Develop strategic account plans focusing on retention, growth whilst minimizing revenue loss.

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

The Marketing & Growth Hacking Publication

FEBRUARY 28, 2019

Seek out learners Building a culture which prioritizes and appreciates growth starts by recruiting, selecting, and retaining employees who themselves possess a growth mindset. No one on the team had experience putting such an event together. marketing, sales, production, design?—?came How do you spot these folks?

Development 40

Development Sales Recruiting Growth Hacking Leadership 40

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10