SaaStr

MAY 20, 2020

Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time. He joined StubHub as CTO, but didn’t get nearly as much equity as the other CTO — because he “wasn’t committed enough.” I learned a lot! ??

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CTO Hire New CTO CTO Airlines 345

SaaStr

MARCH 7, 2021

This is also one of the least expensive (in terms of hard costs) things you can due to help the company scale in this phase, and beyond. Once you approach Initial Scale, it’s worth at least considering bring on some strategic debt if not equity. 5/ Moving from CTO-led -> VPE-led dev team. More on that here and here.

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SaaStr

MARCH 17, 2019

Chief Customer Officers from Egnyte and New Relic will be leading sessions on scaling happy customers and winning the long-game in SaaS. Is Seed the New Series A? These sessions are going to give you unique insight from founders that are in the trenches when it comes to scaling. The Investors ?. funder Harry Stebbings.

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SaaStr

NOVEMBER 11, 2019

Though our second day of the event is focused on mythical creatures of all kinds, you’ll find that there are unicorns hiding in our agenda every day this year. Deep Dive Session: “The New Key Hire: Chief of Staff” with LaunchDarkly Chief of Staff Delores Brown. The Unicorns ??. Check it out below!

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Payment Services CTO Hire Payments New CTO 100

FastSpring

DECEMBER 22, 2020

With this new investment, we are already increasing our pace of innovation and have a very exciting roadmap of things to come over the next 12 months. We found many new ways to stay connected and have some fun, and it was inspiring to see how well morale has held up in light of the circumstances.

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Payment Methods Payment Services Payment Solutions Payments 91

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

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VP of Engineering Scale Technical Review Outsourcing Services 118

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: The whole area is a new space. Scaling security as a startup.

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Scale compliance Software Review Technical Review 211

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Before AWS, engineering teams had to scale their own infrastructure. Before Kubernetes, DevOps teams were confined to assembling their own container orchestration and management solutions.

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DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. In his own words: Notion Capital organised an excellent panel event focusing on hiring.

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Scale Sales Hiring CTO Hire Social Media 103

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? In the last two years there have been so many new services around security, around machine learning that literally did not exist.

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Cloud Scale Trends Machine Learning 168

Upscope

MARCH 1, 2019

Below are some notes from our CTO on the main challenges you might find and how to overcome them. If it's the same, nothing happens, otherwise we send over the new picture. Therefore we started numbering the events so that they are executed in the same order they happen on the users browser.

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SaaStr

SEPTEMBER 26, 2019

Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. If you can talk about the benefits of that and how that grew as you scaled.

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SaaStr

MARCH 26, 2024

Before diving into your questions, you’ll want to head over to the link below and sign up for an exciting event coming up this week. Is the CTO involved in these decisions? Sales should be focused on closing new customers as much as possible because that’s what will make your business succeed over the long term.

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Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

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Leadership Engineering Part-Time VPE CTO Coach 141

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Move Faster & Scale Successfully. A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale.

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Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Of course, not at scale.

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Scale Scaling CTO Hire Part-Time VPE 124

SaaStr

JANUARY 10, 2020

Listen to the start of the episode for a promo code to our upcoming events! At what scale does that become impossible? With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Why is this?

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Sales Hiring Scale Outsourcing Services CTO Hire 132

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

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CTO Hire CTO Coach SaaS New CTO 65

Crafty CTO

OCTOBER 17, 2023

In fact, according to Paul Collins’ 2008 New York Times article The Oddball Know-It-All , Herter’s catalog printer Brown Printing, also located in Waseca, MN, grew with Herter’s to become “one of the country’s largest commercial printers.” And here we arrive at another surprise turn of events.

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SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 147

SaaStr

JANUARY 17, 2020

Listen to the start of the episode for a promo code to our upcoming events! What can they do to enforce a sense of urgency when signing new clients? 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Loving our podcast content?

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CTO Hire compliance Scale Startup 133

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

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SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

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Technical Advisors Scale Sales Hiring Sales Recruiting 158

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. I spend a lot of time going to events. One of the great benefits of some of the investors that we’ve raised from is that we get invited to a lot of great networking events here.

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CTO Hire Travel Underperforming Technical Team CTO Coach 157

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale.

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Artificial Intelligence Scale CTO Hire AI 169

Intercom, Inc.

APRIL 27, 2018

It can also be a great learning and growth opportunity – after all, outages and errors can be complex events to understand and remediate. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The history of on call at Intercom. Finding the right on call process.

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Engineering Software Review Technical Review Systems Review 209

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

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Payment Methods Merchant Services Scale Payments 201

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. New category. So it could be anybody. They don’t have an agenda.

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Sales Hiring Sales Recruiting Scale CTO Hire 156

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. The first event was four years ago.

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Sales Recruiting VP of Engineering Scale SaaS Payments 170

SaaStr

FEBRUARY 28, 2020

Listen to the start of the episode for a promo code to our upcoming events! How does this requirement change as the company scales? How does Karl fundamentally think about finding great talent and keeping top of funnel full? * Karl has been in every interview for every new hire for the first 6 years of the business, why?

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Sales Hiring Scale CTO Hire CTO Coach 218

SaaStr

MAY 2, 2019

And then it was just a matter of, okay, make sure that it works, make sure that it scales, then very important not to forget, make sure that people buy it, that they know how to find you, you know. en you start saying, scaling and what does that even mean? They’re really giving them money to scale the business. Vlad : Ye ah.

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Scale Business Sales Hiring CTO Hire 145

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You know, earlier today we talked about creating a new category. Welcome Eric.

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Sales Hiring Scale CTO Hire Marketing 131

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. In a COVID world, where employee appetite is actually pretty high to try new tools. How will their comp change?

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CTO Coach Sales Hiring Software Review CTO Hire 173

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

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Underperforming Technical Team Development Software New CTO 124

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

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Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

DECEMBER 13, 2019

Listen to the start of the episode for a promo code to our upcoming events! It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. And I think what it taught me on the operating side was that consistency is absolutely fundamental scale.

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Technical Advisors Scale Technical Review Payment Solutions 160

Intercom, Inc.

AUGUST 13, 2019

I hope that by the end you have some new ways of thinking about what tools you use yourself, and some of the pitfalls that you might not be aware of. It highlighted all kinds of tools and techniques that would be useful in building a new type of self-sufficient lifestyle. To start, let’s ask: what is a tool? Consider kaizen.

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Underperforming Technical Team New CTO CTO Hire Technology 223