User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 97

Metrics Customer Lifetime Value Scale SaaS 97

Stax

MARCH 12, 2024

In an ideal world, all customers would pay an invoice the moment they receive it. But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

Baremetrics

OCTOBER 21, 2021

Challenge: UXPin needed a tool to consolidate their subscription data and track metrics. Right away, its toolkit replaced their in-house solution and made it easy to track metrics and segment customers. UXPin offers four subscription levels to suit the design needs of companies ranging from startups to large enterprises.

Payment Services 98

Payment Services SaaS Payments Payments Payment Solutions 98

SaaStr

NOVEMBER 17, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Today’s subscription businesses face unique challenges for managing product and service portfolios, billing solutions, financials, and customer databases.

Banking 220

Banking Payment Features Venture Capital Subscription 220

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 84

Metrics Venture Capital Benchmarks Engagement 84

Chart Mogul

JUNE 16, 2023

Sponsoring events like SaaStr or SaaStock is one of the cornerstones and highlights of our in-person event strategy each year. However, the decision to sponsor a conference … Sponsoring events like SaaStr or SaaStock is one of the cornerstones and highlights of our in-person event strategy each year.

Strategy 52

Strategy SaaS Benchmarks Travel 52

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. Long TTV is one of the major causes of early churn.

Metrics 91

Metrics Customer Lifetime Value Churn Onboarding 91

Baremetrics

SEPTEMBER 26, 2021

In addition to calculating subscription data and metrics, Baremetrics also monitors important customer events like upgrades, downgrades, cancellations, and more. This article explains the customer events we track, and how you can view them in Baremetrics and Slack. You can filter the live stream by the following events.

Payment Solutions 92

Payment Solutions Payments Churn Metrics 92

Clouded Judgement

APRIL 19, 2024

There is some noise in the revenue growth figures as the company transitions from selling perpetual licenses to to recurring subscriptions, and as they convert maintenance customers to subscription customers (they do this as maintenance contracts come up for renewal, so the transition happens gradually).

Cloud 141

Cloud Scale Subscription Payment Features 141

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 95

Metrics Customer Lifetime Value Churn Retention 95

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 89

Metrics Customer Lifetime Value SaaS Scale 89

Baremetrics

OCTOBER 19, 2021

Stripe has discontinued the Stripe Retrieve Event API. Stripe now only allows access to their events records through the API for 30 days. A Stripe Event refers to any action in the history of a Stripe account. For example, upgrading a plan, adding a one-time payment, changing the number of users, and more.

Payment Features 98

Payment Features Payments Payment Methods Payment Services 98

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Gross revenue retention rate, and why it’s gathering steam as an important metric. Benchmarks for many of these metrics from the KeyBanc 2021 SaaS Survey.

Metrics 101

Metrics Customer Success SaaS Benchmarks 101

Subscription Flow

FEBRUARY 2, 2024

That said, in 2024 the subscription economy is booming and there is generally a lot of intense competition in the industry. In doing all of this, we will be going over some best practices and pointers for configuring Asana integrations with SubscriptionFlow so that you can handle billing, invoicing, reporting, and subscriptions in 2024.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

Chart Mogul

FEBRUARY 2, 2024

At ChartMogul we pride ourselves on helping you draw meaningful insights by giving you visibility over your subscription metrics. For starters, on a customer’s subscription table, ChartMogul couldn’t separate new and add-on subscriptions and would group them together.

Payments 52

Payments Payment Features Data Payment Solutions 52

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Customer Journey KPIs to track: conversion rates and velocity metrics.

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. 5 Key feature adoption metrics that product managers must track.

Metrics 89

Metrics Strategy Underperforming Technical Team Onboarding 89

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 89

Onboarding Metrics Retention Scale 89

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. It is measured using various metrics. How Important is Subscriber Engagement for Subscription-Based Businesses?

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

User Pilot

OCTOBER 24, 2023

Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Get your free Userpilot demo today! What is usage-based pricing? Better retention rates.

Pricing 102

Pricing Payment Solutions SaaS Payments Payments 102

Clouded Judgement

NOVEMBER 17, 2023

They gave us a soft warning on the “strength of the consumer”: “Recently, we've experienced a higher degree of variability and weekly performance in between holiday events in the U.S., Sales during November have turned higher as unseasonal weather abated and we kicked off holiday events. consensus) and 0.0%

Cloud 152

Cloud Subscription Payment Features Trends 152

Chargebee

DECEMBER 27, 2023

As we transition into 2024, reflecting on 2023 events marked by rising interest rates, capital market challenges, and evolving customer behaviors, businesses are at a pivotal juncture. The past year’s trials have prompted a hard reset, compelling organizations to reassess their operating models for increased resilience.

Metrics 52

Metrics Acquisition Subscription Payment Features 52

Chargebee

DECEMBER 27, 2023

As we transition into 2024, reflecting on 2023 events marked by rising interest rates, capital market challenges, and evolving customer behaviors, businesses are at a pivotal juncture. The past year’s trials have prompted a hard reset, compelling organizations to reassess their operating models for increased resilience.

Metrics 52

Metrics Acquisition Subscription Payment Features 52

User Pilot

MARCH 10, 2024

Feature and event reports help you dive deep into the performance of individual features and custom events. Think about how PayPal lets you create a new invoice by copying the previous one to improve the overall experience. You can even identify recurring/seasonal changes in user behavior. Trends analysis in Userpilot.

User Experience 99

User Experience Payment Features Trends Engagement 99

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

Baremetrics

SEPTEMBER 14, 2021

A basic accrual definition is that economic events are recognized when they occur instead of when the monetary transactions are performed. Baremetrics is a business metrics tool that provides 26 metrics about your business: MRR, ARR, LTV, total customers, and more. These invoices total $360,000. Table of Contents.

Payment Features 94

Payment Features Payment Methods Payments SaaS Payments 94

Baremetrics

AUGUST 5, 2021

Assemble your own version of the Control Center with custom dashboards Custom views allow you to assemble the metrics, goals, and tables you care about most in one place. Monitor important subscription events as they happen with the Live Stream Keep an eye on signups, cancellations, payments, upgrades, and more.

SaaS Payments 98

SaaS Payments Payment Features Payment Services Payments 98

Chart Mogul

JUNE 30, 2022

Really important to track CMRR as well as MRR to present the full value of your subscription base when valuing SaaS companies. It is primarily derived from the subscription service periods that appear on your invoice data; the amount being billed for a given service period. Shane Greenan, ActivePipe. MRR versus CMRR.

Payment Features 52

Payment Features Revenue Subscription Forecasting 52

User Pilot

DECEMBER 5, 2023

The pros of using Mixpanel include its diverse set of metrics, cross-platform reporting, and ease of use (once you get past the initial learning curve). This means that customers will only be counted as a conversion if they perform all the tracked events and have the same property value while doing so. Source: Mixpanel.

Systems Review 96

Systems Review Software Review Trends Data 96

CloudGeometry

MARCH 3, 2022

It’s easy to get lost in the noise of “SaaS monetization makes the world go round,” “Subscriptions mean printing money,” and other hype. The more money you will have left to add more customers, get them committed to subscriptions, and keep them away from your competitors. This is known as a unit metric.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Product analytics software tracks user engagement with your product including page and feature events. Subscription Billing Software. What is subscription billing software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87