FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. But I’m not going to know if it ultimately resulted in revenue.

Payment Methods 176

Payment Methods SaaS Payments Payment Solutions Payments 176

Scytale

MARCH 19, 2024

Trust and credibility: Completing an audit from a reputable firm signifies to customers and partners that you operate with integrity and have strong controls in place. This can help win new business and strengthen existing relationships. THE PCI DSS BIBLE Everything to know about securing payments and cardholder data!

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

SaaStr

DECEMBER 17, 2019

Enter the platform company. Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. So, 90 new people coming on and figuring out how to do that integration.

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

Buffer Resources

MAY 17, 2023

Picture this: two popular influencers from different niches join forces to create engaging and exciting content, reaching millions of followers across platforms. Collaborations can take various forms, such as joint campaigns, guest posts, giveaways, or co-hosted events. The result? We do a lot of this at Buffer! Joint giveaways.

Social Media 116

Social Media Payments Software Review Technical Review 116

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Strengthening Customer Relationships.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

Buffer Resources

JUNE 22, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. However, as Jahleane shared, “Most event organizers appreciate the content I share on my social media.” “To prepare for [the ban], I've begun diversifying my platform presence.

Social Media 97

Social Media Payments Payment Methods Technical Review 97

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 154

Customer Success VP of Engineering Payments Payment Methods 154

User Pilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. International Users : Those with an international user base will be better served by other adoption platforms on the market. Let’s get started!

Software Review 52

Software Review Engagement Systems Review Technical Review 52

SaaStr

MAY 14, 2023

and as an aside, this was our first and last manel at any SaaStr event) Nick Mehta : Hello. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. They built themselves into a core platform for HR 2.0

Sales Hiring 225

Sales Hiring Sales Recruiting Scale Payment Methods 225

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. Invite passives to interviews to learn more about their expectations Passives are generally satisfied but not impressed.

SaaS Payments 73

SaaS Payments Payment Solutions Software Review Interviewing 73

User Pilot

FEBRUARY 29, 2024

This may involve tracking custom events , tagging in-app elements, and getting deeper insights with heatmaps and user surveys. Collect feature usage data with an analytics tool Once you've determined which metrics to track, it's time to collect the necessary feature usage data using an analytics platform.

SaaS Payments 84

SaaS Payments Payment Solutions SaaS User Experience 84

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136

Sales Hacker

AUGUST 4, 2023

I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. We did some hacky stuff, turning virtual assistants in the Philippines into SDRs, leveraging ToutApp (one of the first sales engagement platforms), and building web scrapers via Upwork to assemble endless leads lists.

Scale 62

Scale Sales Hiring Sales Payments 62

ProfitWell

SEPTEMBER 5, 2019

Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users. After all, the only way to crack the subscription growth code is to understand businesses at the deepest level, and we never wanted to do this alone.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Intercom, Inc.

APRIL 2, 2020

Like so many of our peers, we were due to attend SaaStr 2020 a few weeks back, and we’d lined up interviews with some of the incredible speakers who would have been there. We’ll be releasing those planned interviews down the line, when the time is right. So we can manage the platform and the software totally remote.

Payment Methods 260

Payment Methods SaaS Payments Merchant Services Payment Services 260

User Pilot

JUNE 19, 2023

Education-related SaaS platforms come second with 7.5% Education-related SaaS platforms come second with a 7.5% Customer churn benchmarks SaaS churn rate varies greatly across businesses and industries, so in reality, there is no universal “average” churn rate. adoption rate. adoption rate. Churn rate by industry.

Benchmarks 89

Benchmarks B2B SaaS Payments Payment Methods 89

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And those teams really wanted APIs and web hooks and event logs, and those developer things.

Payment Solutions 101

Payment Solutions Payment Methods Payment Services Payments 101

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. This is part of an ongoing series of interviews about unlocking the potential of growth. What follows is a lightly edited transcript of our chat.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Our Head of Sales Ops, Jeff Serlin, and our Director of Demand Generation, Brian Kotlyar, on how sales and marketing should work together to build a single revenue plan. Jeanne DeWitt talks driving expansion revenue.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. Ultimately, what we’re building is a multi-channel commerce platform.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. But if they succeed, they may connect with leads better and get a considerable extra replenishing of the revenue. What’s the difference between free and paid newsletters?

Management 95

Management Payment Solutions Scale Payment Methods 95

User Pilot

AUGUST 15, 2023

This is your time to create events, press releases, email marketing campaigns , ads, blog content, social media posts, etc., Likewise, you’ll also need a way to convince prospective customers to commit to ongoing payments. For instance, you may release teaser videos or conduct interviews to get the word out.

ChatGPT 75

ChatGPT SaaS Payments Marketing Social Media 75

Neil Patel

APRIL 5, 2023

It provides an array of features such as: Analytics Post scheduling Engagement measuring Social listening Custom report Campaign monitoring Additionally, Sprout Social has many integrations, including Canva, Dropbox, and Bitly. View how your audience engages on your social media platform, allowing you to adapt your strategies.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

User Pilot

FEBRUARY 10, 2023

Userpilot is a product growth platform that can help you collect and act on your customer data. These insights usually are gathered through surveys and interviews. Transactional data Transaction data tells you everything about a purchase – the purchase date and time, location, what plan was purchased, payment method, and more.

SaaS Payments 86

SaaS Payments Payment Methods Payment Solutions Payment Services 86

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. In April, we picked up where we left off in Q1 and launched our native integration with Google Play. In February we headed to San Jose to attend SaaStr Annual.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. In April, we picked up where we left off in Q1 and launched our native integration with Google Play. In February we headed to San Jose to attend SaaStr Annual.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

A Smart Bear

NOVEMBER 7, 2017

Examples: large bidders tripled the cost per click, Google’s SEO algorithm changed, the event organizers changed the rules or stopped doing the event, the link-sharing site became irrelevant, the hot blog lost its traffic, the magazine running the ads finally failed. The product was built on a platform , and the platform changed.

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Listen to the start of the episode for a promo code to our upcoming events! Loving our podcast content? Harry Stebbings.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

Intercom, Inc.

MARCH 5, 2020

It was something I was personally going through, and oddly enough, it played very much into the first real product designer job I had, which was working on payments at Facebook. You mentioned payments in Messenger. And in fact, I did the payments in Messenger, which is still running. I can design an app. Jasmine: Absolutely.

Payment Solutions 129

Payment Solutions Payment Methods Interviewing Payment Services 129

User Pilot

MAY 9, 2024

Understand Your Customers To design a successful customer onboarding process, research your customers to understand their goals , problems, and the context in which they operate. Use the insights from market research , surveys and interviews, and conversations of your customer-facing teams to create user personas representing main user types.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

JANUARY 15, 2021

Although it is hackable to a certain extent with Tag Manager, the fundamental point remains: Google Analytics relies on anonymized traffic rather than event-based tracking that is linked to a single user ID. Not only that, it’s essential in businesses of all sizes. Are Product Metrics the same as Product Analytics? Efficiency.

SaaS Payments 60

SaaS Payments Payment Solutions Payments Underperforming Technical Team 60

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. For companies who build their own billing integration, they ultimately invest substantial resources in ongoing development work and an arsenal of various third party tools to keep up with their growing needs.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51