OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. Pick a common anchoring metric that measures a core customer activity. Operational efficiency and COGS.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

OPEXEngine

JANUARY 17, 2020

Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation. Cloud Operations / Platform Support. Digging into what you are putting into COGs is critical. Third-party Fees.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SmartKarrot

SEPTEMBER 21, 2020

Metrics form an essential part of any business. Metrics give you precisely that information based on which you can formulate your business strategies. Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. What are customer success metrics?

Customer Success 10

Customer Success Metrics Data Scale 10

Valuize Consulting

DECEMBER 22, 2021

Engage Your Customer Success Organization In The Value Selling Framework. Ideally at this phase in the opportunity, a CSM should be engaged and ready to start the hand-off from the Sales Engineer (SE) to Customer Success team. Value is the new currency of the subscription economy.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

SaaStr

MARCH 15, 2024

Last week, they launched a product called Vimeo Central, a complete suite for using video in collaboration and employee engagement. They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. They sell a lot into internal video, which is employee engagement.

AI Search 230

AI Search SaaS Advertising Sales Hiring 230

Kellblog

MARCH 11, 2020

Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. Well, to most of you, that may not seem crazy today.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

OPEXEngine

DECEMBER 23, 2020

Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

APRIL 28, 2021

Set expectations (timing, offers, selection) & explaining the engagement process to clients for launching business applications. Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

DECEMBER 21, 2020

Increase customer engagement through the implementation of quarterly and executive business reviews. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers. Drive adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 10

Customer Success Scale Leadership SMB 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. CS Operations powers Post-Sales engagement – I call it the Customer Success engine because it truly is a revenue-generating function.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SaaStock

MARCH 20, 2019

Thanks to their excellent growth platform, businesses have been able to transform how they attract, engage, and delight customers for many years. All this data enables businesses to better understand consumer emotional engagement and add emotion-sensing and analytics to their own products. Founders: Rana el Kaliouby, Rosalind Picard.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

User Pilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. For instance, it’s not the same as telling every user to set payment reminders during a generic product tour.

SaaS Payments 101

SaaS Payments Payment Services Payment Solutions Payment Methods 101

User Pilot

JANUARY 26, 2021

With your analysis, you can find out your customer engagement for a specific activation point, where they are coming from, and where they might be getting stuck. With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Source: Adobe XD.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SaaStock

MARCH 20, 2019

Thanks to their excellent growth platform, businesses have been able to transform how they attract, engage, and delight customers for many years. All this data enables businesses to better understand consumer emotional engagement and add emotion-sensing and analytics to their own products. Funding to date: $100M. Massachusetts.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100