Fri.Sep 29, 2023

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Dear SaaStr: Is It Ridiculous To Call Yourself the CEO When Your Startup is Tiny?

SaaStr

Dear SaaStr: Is It Ridiculous To Call Yourself the CEO When Your Startup is Tiny? I used to feel that way, at least a bit. I used to look at tiny little startups and wince when a founder went around talking about himself as “CEO”. But then I had to learn how to Sell to Big Customers, and Sell to Power. And what I learned is customers care. Customers and prospects want to talk to the CEO.

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Clouded Judgement 9.29.23 - Rates Keep Going Up

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Rates Keep Going Up Rates continue to push higher, as the aftershock of the Fed’s “Higher for Longer!!” messaging reverberates through the markets. Yesterday the 10Y hit 4.7% which was up from it’s high of ~4.5% last week.

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From $5M to $100M: How to Scale a Multi-Product Startup with Lattice CEO Jack Altman (Video + Podcast)

SaaStr

One of the open secrets behind a lot of great SaaS companies is going multi-product. Jack Altman, CEO and co-founder of Lattice, firmly believes that many more companies should be multi-product, and many should go multi-product earlier than they think. Lattice has launched four product suites in the last eight years, and the ideas that drove their growth apply to most companies today.

Scale 251
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How to Send Better Email: 7 Ways To Level Up Your Email Skills Today

Buffer Resources

Like many others, I read and reply to hundreds of emails every week and I have for years. And as with anything — some emails are so much better than others. Some emails truly stand out because the person took time to research, or they shared their request quickly. There are a lot of things that can take an email from good to great, and in this post, we’re going to get into them.

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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Making Less, But Working Less. Is It Part of the New World of SaaS?

SaaStr

So a lot of folks on social media talk about more work-life balance in SaaS, and I totally get it. Every month, every quarter, the number needs to go up in sales. Layoffs in some cases have been brutal. The pressure can be intense, and even if it’s not intense, it’s just … there. Especially in venture-backed startups with high growth expectations. “Unicorn” sounded like a rite of passage in 2021.

Scale 250

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Product Development Process: The Seven Stages Explained

User Pilot

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. We'll take you through idea generation, market research, defining a minimum viable product, building new features, managing the launch, and beyond.

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Where to Allocate Marketing Budgets in 2023/2024

Sales Hacker

Over the past year, we’ve had tons of founders ask where they should be prioritizing their marketing dollars and resources considering the wild economic year that 2023 has unfolded as. Based on an annual Gartner report on CMO spend for 2023, 71% said that they lack the budget to fully execute their strategies in 2023, predicting that it will remain as restrictive in 2024.

Scale 100
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How to Use Funnel Analysis to Extract Actionable Insights?

User Pilot

What is funnel analysis? What benefits does it bring to product teams? How do you conduct it to optimize the customer journey, and which analytics tools can you use? These are the key questions that we tackle in the article, so if you’re after the answers, fasten the seatbelts, and let’s get right into it! TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes.

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AI Revolution: Top Lessons from OpenAI, Anthropic, CharacterAI, & More

Andreessen Horowitz

The AI Revolution is here. In this episode, you’ll learn what the most important themes that some of the world’s most prominent AI builders – from OpenAI, Anthropic, CharacterAI, Roblox, and more – are paying attention to. You’ll hear about the economics of AI, broad vs specialized models, the importance of UX, and whether we can expect scaling laws to continue.

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Unlock the Secrets: How These Top SaaS Leaders are Transforming Payments into Profit

Speaker: Speakers: Robin Eissler, BoosteHub & Cory Benn, PracticeSuite

Join us for an exclusive session with Robin Eissler from BoosteHub and Cory Benn from PracticeSuite as they reveal their secrets to leveraging payments within their SaaS platforms. Discover how they seamlessly switched from Stripe to Usio and created more stickiness by offering more solutions. Learn how they increased their company valuation by up to 300% and generated over $700,000 in additional revenue.

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5 Effective CRM Strategies to Grow Your Sales

Nimble - Sales

Your CRM system is an indispensable tool for efficiently managing your leads and prospects while providing top-notch customer service to your clients. However, the advantages of a CRM extend beyond these aspects. With Nimble CRM, you can optimize your sales workflow to effectively acquire and convert prospects into valuable leads, ultimately fostering customer loyalty.

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AI Revolution: Disruption, Alignment, and Opportunity

Andreessen Horowitz

The AI Revolution is here. In this episode, you’ll learn what the most important themes that some of the world’s most prominent AI builders – from OpenAI, Anthropic, CharacterAI, Roblox, and more – are paying attention to. You’ll hear discussion around the real-world impact of this revolution, on industries ranging from gaming to design, and the considerations around alignment along the way.

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The power of positive reinforcement: 13 customer wins worth celebrating

ChurnZero

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming. In my experience, I often see CS teams fixate on an account’s challenges and forget to recognize the wins.

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Salary Transparency: Clarity or Chaos?

Andreessen Horowitz

With recent landmark legislation being passed around salary transparency, many companies are playing catch up as they interpret and implement changes. In this episode, members of the a16z People Practices Team, Shannon Schiltz and Brandon Cherry explore how companies can best prepare themselves to not just survive, but thrive in this new environment.

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Deliver Mission Critical Insights in Real Time with Data & Analytics

In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way. Logi Symphony offers a powerful and user-friendly solution, allowing you to seamlessly embed self-service analytics, generative AI, data visualization, and pixel-perfect reporting directly into your applications.

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How the Best Call Center Software Helps Scale Up Business Growth

SaaS Metrics

For companies looking to expand, providing exceptional customer service through a high-performing call center is essential. However, sustaining quality as you scale can be challenging without the right call center software. The best solutions provide the insights to increase productivity, improve operations, and enable outstanding customer experiences.

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The Evolution of the Satellite Economy

Andreessen Horowitz

The cost of launching payloads to orbit has dramatically dropped, igniting a space renaissance. In 2022, a record 186 rocket launches (41 more than the previous year!) underscores this shift. In Part 1 of our satellite economy mini-series, we sit down with John Gedmark, co-founder of Astranis, to reflect on today’s innovations, who’s on the other side of the satellite market, the capabilities they’re looking for, competition, and their mission to provide internet access to 4 billion unders

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What Is a Growth Team And Does Your SaaS Need One?

User Pilot

Thinking about building a growth team? This article provides the guide you need. As you read on, you’ll learn: The key responsibilities of SaaS growth teams. The main steps involved in the growth process. Different roles on the growth team and their functions — as well as which roles to prioritize if you’re not ready to go all in. Examples of in-app experiments to drive growth.

Scale 105
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AD Summit 2024 Registration

Andreessen Horowitz

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Secure SaaS Success: Embedded Finance as a Competitive Advantage

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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CharacterAI Alternatives: 6 Best And Free Picks for 2023

How To Buy Saas

It is 2023, and AI-powered chatbots are out to revolutionize the world of communication. Since the development of cutting-edge chatbots with the ability to impersonate human tones and conversations, there has been a visible impact in many industries. Are you looking for some CharacterAI alternatives in 2023? In this blog, we will discuss the features of CharacterAI in detail and some CharacterAI alternatives that will make your job much easier. 1 What is Character AI?