The Daily Egg

DECEMBER 8, 2023

Efficient customer support can set your business apart from the competition, and in today’s tight market, you need every advantage you can. The post Helpshift Review appeared first on The Daily Egg.

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SaaStr

DECEMBER 8, 2023

A founder gave away too much equity in the early rounds and will become a minority holder in the company before series A. How can this be tackled? Don’t raise venture capital. Venture capital is not a gift. Your VC investors are looking for 10x returns. Venture capital is not an accomplishment. It’s a means to an end. A way to either get your company off the ground, or to grow faster.

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Venture Capital SaaS Leadership 272

The Daily Egg

DECEMBER 8, 2023

Fast, friendly, and effective customer support is the backbone of any successful ecommerce or SaaS business. With so many customer service tools. The post Desku Review appeared first on The Daily Egg.

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SaaStr

DECEMBER 8, 2023

One of the worst ways to deliver bad news to a truly high performer is via a S**t Sandwich. But I see it being used more and more these days by founders. What is it? Well, the classic s**t sandwich is first leading off with something nice or some good news, often droning on a bit too long. And then dropping in some tough news, then wrapping it up with a generic “good stuff” comment.

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Clouded Judgement

DECEMBER 8, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Q3 ‘23 Earnings Summary Preview The vast majority of all software companies have now reported Q3. I’ll put together a deeper dive review in a week or two, but wanted to provide a preview here. Overall, I’d describe the tagline of Q3 software performance as “stabilizing trends with some green-shoots starting to show up.” Here’s

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Cloud Software Review Headcount Trends 161

FastSpring

DECEMBER 8, 2023

Looking to be truly hands-on with the technology and tools needed to boost your career in the music industry? If so, join FastSpring at NAMM 2024 on Jan. 25–28, at the Anaheim Convention Center at booth 8200! We’d love to talk with you in person! The NAMM (National Association of Music Merchants) Foundation celebrates and promotes the intrinsic value of music education.

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Merchant Services Payment Services Payment Solutions SaaS Payments 153

Andreessen Horowitz

DECEMBER 8, 2023

Originally discovered in bacteria, CRISPR quickly became the workhorse gene-editing system underlying the next generation of programmable medicines. Today’s landmark approval by the US Food and Drug Administration of Vertex Pharmaceuticals’ and CRISPR Therapeutics’ Casgevy, the world’s first CRISPR-based treatment, marks a groundbreaking shift in how we tackle intractable diseases.

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Compensation Innovation Engineering Technology 143

FastSpring

DECEMBER 8, 2023

Ready to jump start the new year learning about the latest and greatest in the global games industry? If so, join FastSpring at Pocket Gamer Connects London 2024 on Jan. 22-23! We’d love to talk with you in person! Pocket Gamer Connects is the leading international conference series for the global games industry. It brings together delegates from across the entire ecosystem with all the key formats covered, from mobile, PC and console to XR, AI, and blockchain technology.

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Merchant Services Payment Methods Payment Solutions Payment Services 131

Andreessen Horowitz

DECEMBER 8, 2023

Introducing usage-based pricing requires a fundamental mindset shift away from securing cash up front and toward providing value so your customers consume more. But too often, I see GTM leaders hit their customers with overages as a way to get those customers to commit to higher spends up front—which gives the vendor more predictable revenue streams and a reliable way to upsell existing accounts.

Pricing 116

Pricing Scale Forecasting Compensation 116

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

User Pilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. Ready to learn more about experimentation?

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Management User Experience Onboarding Metrics 102

The Moz Blog

DECEMBER 8, 2023

Your video content, the video platform that you use, and your video webpage all contribute to the value of your on-page video SEO. Learn more in this Whiteboard Friday with Crystal Carter.

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Sales Hacker

DECEMBER 8, 2023

The greatest technology does not always win. Rather, how you go-to-market is a significant determinant of success. Likewise, the new products you launch do not determine your success. Instead, how you launch them into the market is a huge factor in success. Today, we’re diving straight into the details with product marketing leaders. On the menu: less ‘obvious’ tactical tips on how these experts have aced the art of nailing a product launch – from pre-launch, to launch-day, to post-launch.

Sales Recruiting 99

Sales Recruiting Generative AI AI AWS 99

Chargebee

DECEMBER 8, 2023

Customer loyalty is like gold dust in today’s volatile economic landscape. With inflation reaching decades-high levels, customers are adjusting their buying habits and have no qualms about switching to more cost-effective brands to get the deals and benefits that matter to them. Price isn’t the only deciding factor for consumers. The ongoing value exchange makes a brand’s relationship with customers unique.

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Subscription Payment Features Branding Pricing 98

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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Andreessen Horowitz

DECEMBER 8, 2023

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Chargebee

DECEMBER 8, 2023

Some of us have heard/read/believed (even before 2023) that retaining customers delivers better ROI for our invested capital than spending additional money to acquire new customers. Leaders and investors across various industries and markets are looking more closely than ever into Net Retention Revenue [NRR], voluntary churn [customers wanting to move out of our platform], and involuntary churn [payment failures, disputes].

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Retention Churn Payments Management 76

How To Buy Saas

DECEMBER 8, 2023

In the pursuit of the perfect business acquisition, you’ve likely noticed a surge in available entities for sale, a trend accelerated due to the recent pandemic. It’s clear that this phase of economic uncertainty presents potential benefits for the strategic investor. Suppose you’ve found yourself in the fortunate seat of having multiple business opportunities at your disposal.

Systems Review 40

Systems Review Business Acquisition Entertainment 40

Chargebee

DECEMBER 8, 2023

How well you retain your customers can make or break your business’s success in the long run. With customer retention rates varying widely across different industries, understanding the average rates can provide valuable insights into how to keep customers coming back. In this article, you’ll see how your company compares to other businesses in the industry and understand if you have room to improve your rates.

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Benchmarks Retention Strategy Business 76

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaStr

DECEMBER 8, 2023

Hear the latest insights on AI from leading investor and SaaStr fan-fave, Tomasz Tunguz of Theory Ventures. At SaaStr Annual , he was joined by Jordan Tigani, Founder and CEO of Mother Duck Maggie Hott, GTM at OpenAI , and Sharon Zhou, Co-Founder and CEO of Lamini to discuss the new architecture for building Software-as-a-Service applications with data and machine learning at their core.

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Artificial Intelligence AI ChatGPT Software Engineering 264

Chargebee

DECEMBER 8, 2023

The psychology of subscriptions and how to foster customer loyalty Customer loyalty is like gold dust in today’s volatile economic landscape. With inflation reaching decades-high levels, customers are adjusting their buying habits and have no qualms about switching to more cost-effective brands to get the deals and benefits that matter to them. Price isn’t the only deciding factor for consumers.

Subscription 76

Subscription Payment Features Branding Pricing 76

Chargebee

DECEMBER 8, 2023

Based on a benchmark report from PwC, Finance teams continue to spend about 30-40% of their bandwidth on data collection, quality checks, and reporting. While our customers deeply appreciate the efforts and time their Finance teams invest in ensuring everything runs smoothly, we’re always looking for ways to lighten their load. That’s why today, we’re excited to showcase a few recent updates from Chargebee that will help Finance teams gain greater efficiency, wrap up their work more quickly, and

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Finance Benchmarks Subscription Payment Features 59