Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. Additionally, it should provide an intuitive user interface for the merchant team and customers, facilitating easy management and monitoring of subscription services.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

SaaStr

FEBRUARY 21, 2024

Growing revenue Reducing risk Operating efficiently Security is a place where digital transformation hasn’t hit. With AI and security products, you have transparency and connected systems continuously monitoring them. Thankfully, Drata has a lot of G2 reviews for customer support and expertise, so they lean heavily on that.

AWS 205

AWS Scale Sales Hiring Marketing 205

Blulogix

JANUARY 21, 2024

Customers are informed well in advance of any adjustments. Self-Service Portals: BluIQ provides self-service portals where customers can access their billing information, review past invoices, and make necessary adjustments. Pricing Visibility: BluIQ enables businesses to communicate pricing changes transparently.

Payment Features 52

Payment Features Subscription Systems Review Operational efficiency. 52

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Customer Support 76

Customer Support Underperforming Technical Team AI Search Social Media 76

User Pilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. TL;DR A lifecycle management software allows you to analyze customer behavior from the discovery stage onwards. See what each platform can offer by reviewing its features.

Software Review 102

Software Review Technical Review Software Systems Review 102

SmartKarrot

FEBRUARY 9, 2023

Monitor the slack channels and support requests for customer service, answer questions, and collaborate across departments to address issues. Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SaaStr

MARCH 17, 2021

Today’s SaaS apps are easy to acquire and use without IT and operations’ assistance. Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Customer 360. That’s why your HR team is crucial to your success.

Scale 290

Scale Sales Hiring Technical Review Marketplace as a Service 290

SmartKarrot

JULY 8, 2020

Product Features and Reviews. Analytics vs Google Analytics are configurable on Windows or Mac operating systems and they can be used on iOS and Android devices as well. . The navigation is de-cluttered and provides ease of operation. Customer reviews suggest that there is a lack of historical revisions on the product.

Technical Review 10

Technical Review Systems Review Machine Learning Artificial Intelligence 10

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Reward loyal customers.

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payments 96

SaaS Metrics

JUNE 10, 2019

The concerns about SaaS security grew as more and more users started embracing the new technology, but is everything all that bad as online reviews and opinions suggest? Many believe that customers should be ready for the worst-case scenario if a provider is trying to be too secretive and hiding things behind the non-disclosure agreement.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. First, digital CS will become a way of life due to flat or reduced headcount. 2023 will be a big year gaining market traction in new customer intelligence platforms.

Trends 98

Trends Customer Success Sales Hiring Scale 98

Point Nine Land

APRIL 21, 2021

There are a bunch of generic management tools to help you achieve that such as seniority matrix , regular 1o1s, performance reviews, regular update meetings and/or offsites. How to efficiently collect feedback from customer-facing teams? Set up a ticketing system for feature requests and bug reports. How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52