ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

SaaSOptics

MAY 19, 2022

More customers = more revenue. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Building trust and maintaining strong relationships with each customer.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

ChurnZero

SEPTEMBER 13, 2019

Churn Monster #13: Unlucky Customer. . Today is Friday the 13 th and we all know that means – bad luck, right? Let’s take a look at a scenario involving an unlucky churn monster and see what you can do as a Customer Success Manger in this type of situation. . The Scenario. What do you do? Plan of Action.

Churn 40

Churn Underperforming Technical Team Systems Review Software Review 40

ChurnZero

FEBRUARY 14, 2020

With fierce competitors vying for your customers’ hand in subscription, you need to show them you care—and not just about their income ( goal diggers wanted). As a thoughtful touch, their Customer Success Manager will include a handwritten, personal note. Customer Engagement (Testimonials, Referrals, Feedback).

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

User Pilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 88

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 88

SmartKarrot

FEBRUARY 2, 2021

When it comes to customer success career paths, customer success manager stands doubtlessly on the top. With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. Customer Marketing.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

TriTuns

MARCH 20, 2019

This guest blog was written by Jason Noble , a UK-based Expert in Customer Success. Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Being Customer Centric. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

This guest blog was written by Jason Noble , a UK-based Expert in Customer Success. Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Being Customer Centric. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

This guest blog was written by Jason Noble , a UK-based Expert in Customer Success. a monthly webinar and podcast program that covers a wide-range of customer success topics. Being Customer Centric. Being customer centric is easy to say but hard to do. Jason is also co-host of, "The Jasons Take On."

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. How does one instil volume based pricing without disincentivizing usage? Andy MacMillan: Excellent.

Sales Hiring 218

Sales Hiring Scale Leadership Sales Enablement 218

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. This always works.

Scale 264

Scale Outsourcing Services Sales Hiring VP of Engineering 264

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. I bet most, if not all, of them were based on a subscription. The lightning round.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. I bet most, if not all, of them were based on a subscription. The lightning round.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

SEPTEMBER 28, 2023

Not every experiment will be carried out by marketing teams alone. Certain cross-functional projects will also require collaboration from customer success, support, sales, and development teams. Incorporating new tools and widgets will have outsized — good or bad — effects on the product experience (PX).

Marketing 95

Marketing Underperforming Technical Team Onboarding Metrics 95

SaaSOptics

AUGUST 16, 2018

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. To follow along with the webinar presentation, you can view the presentation deck here. Length: 45-60 minutes .

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. To follow along with the webinar presentation, you can view the presentation deck here. Length: 45-60 minutes .

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. To follow along with the webinar presentation, you can view the presentation deck here. Length: 45-60 minutes.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

User Pilot

OCTOBER 18, 2023

Focusing on retention – that is, keeping your current customers for longer – can have a disproportionate impact on your revenue compared to new customers acquired. The best ways to promote customer retention differ depending on the stage of development your SaaS is at. When to focus on customer retention?

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Customer development interviews. Relevance and added value are key to developing our customer base.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Customer development interviews. Relevance and added value are key to developing our customer base.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? Four, people in the sale? Jason Lemkin: None.

Merchant Services 192

Merchant Services Scale Sales Recruiting Sales 192

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

User Pilot

MARCH 14, 2019

The mission of Userpilot is to actually help product managers and customer success managers to effectively improve their product’s user onboarding by delivering personalized in-app experiences to the right people. Many developers love to code the in-app experiences themselves. We use it too (eating our own dog food).

Onboarding 40

Onboarding Revenue Underperforming Technical Team User Experience 40