SaaStr

MARCH 1, 2024

In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. She can be your CTO forever.

Scale 274

Scale Part-Time VPE CTO Hire Fractional VPE 274

SaaStr

JUNE 23, 2020

In SaaS, it is recruiting your VPs and management team : SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. 95% of the time, your super-smart hacker co-founder is not that person. She can be your CTO forever.

Part-Time VPE 286

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 286

SaaStr

MARCH 7, 2021

I thought it would be worth drilling down deeper into each of them, and sharing the learnings and mistakes: 1/ Spending less time fixing things, more time recruiting senior folks to own them. No one spends enough time recruiting as it is, after $1m ARR or so. Yes, you can manage the sales team yourself.

Part-Time VPE 293

Part-Time VPE Sales Recruiting Sales Hiring Scale 293

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. Q: Where Should SDRs Report — Marketing or Sales?

CTO Hire 238

CTO Hire Sales Recruiting Sales Hiring Scale 238

SaaStr

JULY 5, 2024

GTM Mistake #1: A VP of Sales That Can’t Sell or Demo the Product Mistake number one has always been an issue, and it’s the number one reason startups struggle in today’s world. They hire a VP of Sales who doesn’t want to sell or learn the product. You also don’t want to hire a VP of Sales who won’t carry a bag.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

SaaStr

JANUARY 12, 2022

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. We all underresource customer success vs. sales.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

FEBRUARY 15, 2023

Lightspeed Partner, Anoushka Vaswani, is joined by Raj Sarkar, CMO at 1Password, Kim Walsh, SVP, Sales, Partnerships and Customer Success at Apollo.io, and Chris De Vylder, CRO at Sentry, to pass along key lessons from their growth journey. Then build your segmentation and sales processes around that. 20 million?

Scale 243

Scale Sales Hiring CTO Hire Scaling 243

SaaStr

AUGUST 25, 2023

2 “Give the VP of Sales more time.” You can’t always expect a great VP of Sales to double sales in 30-60-90 days. But you have to see progress in one sales cycle. If, in one sales cycle, things aren’t improving on several core metrics, they never will. The best VPs of Sales hit the ground running.

Part-Time VPE 239

Part-Time VPE Sales Hiring Scale CTO Hire 239

SaaStr

JULY 14, 2022

Many teams got to come together and meet each other in person for the first time. Founders were able to recruit on-site. So we took our learnings from our first successful outdoor event and brought back SaaStr Europa in 2022. Teams saw on another in-person instead of behind a screen for the first time.

Scale 307

Scale Sales Recruiting CTO Hire New CTO 307

SaaStr

JUNE 27, 2019

New Relic powers our customer’s digital transformations. We tend to find that there are three key technology initiatives that we can help our customers with when they’re undergoing a digital transformation. We had a headquarters office in San Francisco. First, a little bit about New Relic.

Scale 227

Scale Enterprise Scaling Sales Hiring 227

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. You’ll find out tomorrow.

Part-Time VPE 288

Part-Time VPE Technical Cofounder CTO Hire New CTO 288

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $100,340/yr. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They have service and all this, but the second cloud for them was sales. They wanted to sell the Amplitude product, I forget, to sales or somebody else, and that was their mistake.

Outsourcing Services 241

Outsourcing Services Banking CTO Hire New CTO 241

SaaStr

NOVEMBER 21, 2019

You want to start thinking about customer success and that’s not just support. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. Should I hire two backend developers or a product design? You want people to be thoughtful.

New CTO 164

New CTO Sales Hiring B2C CTO Hire 164

OpenView Labs

OCTOBER 11, 2019

While there are many tactical elements to consider, the most successful pricing strategies are built on a strong, almost philosophical foundation: that your pricing needs to be a win-win that works for both your customers and your company. I’ve had roles in almost every function from sales to product to customer success.

Sales Hiring 45

Sales Hiring Part-Time VPE CTO Hire Technical Review 45

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Managing a technical team as a non-technical person [24:13]. Ideas Ryan finds transformative [29:33]. Sales enablement is easy. We’re on iTunes. The result?

Marketplace as a Service 110

Marketplace as a Service CTO Hire Sales Recruiting Scale 110

Stax

AUGUST 14, 2024

Experienced payments and sales executive joins Stax leadership team to drive accelerated growth for Stax Connect and embedded payments. a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. Stax Payments , Inc., and Canada. For more information, visit staxpayments.com.

Payments 88

Payments Stax Payment Solutions Payment Services 88

User Pilot

AUGUST 17, 2024

Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. Let’s face it: we aren’t great at managing transformations. Then came product-led growth with its freemium and free trials , and the customers are still getting spammed with sales emails or requests for sales calls. There’s more.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Sales Hacker

SEPTEMBER 29, 2020

Subscribe to the Sales Hacker Podcast. Keys to success when scaling a company [10:56]. How to find advisors when you’re a CEO [22:32]. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. More sales meetings, start creating better sequences faster, go to go.regie.io

Scale 117

Scale CTO Hire CTO Coach Scaling 117

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. You need a RevOps team or manager focused on revenue. Key takeaways. Michael Klett.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

ChurnZero

DECEMBER 9, 2022

Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” ” Twenty years ago, COOs accounted for 76% of CEO promotions in the S&P 500.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Intercom, Inc.

JANUARY 5, 2022

You can’t grow your business if your customers don’t trust you with their sensitive data. And then, if they find gaps along the way, because gaps could form any day of the year, they have to remediate. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Caught your interest? Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. And you’ve just mentioned several things.

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Maggie Hott , Director of Sales at Webflow. Des Traynor , Co-founder and CTO of Intercom. Webflow’s Maggie Hott on building a scalable sales team from the ground up. There is so much knowledge in the sales CRM systems.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. “We Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research. You learn your customers’ language. Click To Tweet.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

ProfitWell

DECEMBER 6, 2019

What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? That glass of whiskey after a tough go at work?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SmartKarrot

OCTOBER 18, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. Experience of growing and leading teams.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research. You learn your customers’ language. Tweet this quote.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SmartKarrot

MARCH 4, 2021

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A chief product officer looks to make sure that products are delivered in a smooth manner.

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

SaaStr

JULY 23, 2021

Brian Peterson, CTO @ Dialpad. Tolithia Kornweibel, Chief Revenue Officer @Gusto. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Amy Pisano, CRO, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Kimara Moodley Senior Account Executive @Demostack.

VP of Engineering 284

VP of Engineering New CTO CTO Hire Sales Hiring 284

SaaStr

APRIL 18, 2019

And I thank a lot of that to actually Met Gourniak, who I hired at that time. But I think within your own category find something that’s really going to grow inevitably with you or without you and riding that bigger wave is really what can make your startup successful. So we are riding this much bigger wave.

Sales Recruiting 216

Sales Recruiting VP of Engineering Scale SaaS Payments 216

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. He is the managing director at Foundry Group, and his insights on technology startups are useful. He writes on sales strategies, sales success, and product launches.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

MARCH 12, 2019

As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support. How does the move to enterprise fundamentally impact the sales team? How does the structure of the sales team change with the move? Where do many go wrong?

Scale 209

Scale Enterprise Scaling Sales Hiring 209

Sales Hacker

SEPTEMBER 20, 2024

If your sales team has 20 plus reps, we’re confident Apollo could be a game changer for you. Topping the list of most-loved sales platforms, Apollo has a 4.8 and a New Era in Sales Tech Last week, we unveiled Operator , the first company incubated within GTMfund, alongside the announcement of a $3.6 The result?

Technical Review 73

Technical Review Scale Technical Cofounder New CTO 73