SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Identifying opportunities for growth and expansion in existing accounts.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Success Track Enterprise. Infinipoint.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. Prices are customized but begin at $40,000/year. Gainsight Customer Success.

Software Review 105

Software Review Technical Review Software Systems Review 105

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SaaStr

MARCH 17, 2021

Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Fast, accurate processing is crucial to close deals sooner, drive positive customer experiences, improve cash management and visibility, and increase operational efficiency. Customer 360.

Scale 297

Scale Sales Hiring Technical Review Marketplace as a Service 297

SmartKarrot

AUGUST 9, 2022

Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies. Operational Efficiency. Retaining valuable employees is one of the most crucial processes for any successful business.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies. Operational Efficiency. Retaining valuable employees is one of the most crucial processes for any successful business.

Scale 10

Scale Sales Recruiting Business SaaS 10

User Pilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

CustomerSuccessBox

MAY 17, 2021

So what are the proven hacks to driving customer retention ? Top 6 strategies/hacks to retain customers. Reduce the time to Onboarding. Segmenting Customers. Reduce the time to Onboarding. This is called Over-boarding or I would say “ Onboarding fatigue ”. Automation without Human Intervention.

Retention 52

Retention Payment Features Scale SaaS 52

User Pilot

MAY 8, 2024

TL;DR Customer needs are customer desires, expectations, preferences , and problems to solve. Satisfying customer needs is essential for retention and loyalty. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Let’s get to it.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

JANUARY 26, 2021

Customer Journey Mapping is the precursor for Customer Journey Analytics Kommunicate reduced churn by using customer journey analytics to identify the engagement problems with their activation points. They made a hypothesis and tested their analysis by creating onboarding experiences with Userpilot. Source: Woopra.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Scale action to efficiently retain customers. >1,200 Customer Success team members. 41k cloud customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Sales Hiring Scale 98

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 12, 2019

And early is harder … I’ve worked in really data driven companies, right, I’ve worked at Eloqua, I’ve worked at Hubspot, I’m now at Pendo, and I see the value in having operational efficiency. Joe Chernov: It’s absolutely part of customer success.

Scale 133

Scale Sales Hiring Metrics Branding 133