article thumbnail

30+ Incredible New Speakers for 2021 SaaStr Annual

SaaStr

Brian Peterson, CTO @ Dialpad. Nicole Culver, Director of Product Marketing, SaaS @Bandwidth. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Zach Kitschke, CMO, Canva. Zeb Evans, Founder & CEO, ClickUp.

article thumbnail

Braindates Are Open for SaaStr APAC 2023!

SaaStr

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. with Olivier Adam, Chief Growth Officer at ReferralCandy Successful Scaling Across Markets, Lessons in Marketing & Building GTM with IvyCap’s MP with Ashish Wadhwani, Co-founder and Managing Partner.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Much of the success here depends on how competent and motivated the CTO and their team is.

article thumbnail

Quick Takeaways from Product Power Breakfast #2

Kellblog

Spokes, e.g., include: sales/AEs, sales/SEs, product marketing, analyst relations, customer success, customer support, professional services, existing customers, prospective customers, the CTO, engineering (e.g., technical debt), and more. built on an outdated one), shortcut-driven (e.g.,

New CTO 102
article thumbnail

2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Product Officer.

article thumbnail

What's the ROI of your mom?

ProfitWell

Plus, the Product Marketing Alliance drops the Product Marketing Salary Survey. Your top subscription news. That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? Product marketers: move west.

Scale 43
article thumbnail

Reasons That Make Customer Success a Must to be Represented at C-Suite Level

SmartKarrot

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.