Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. Team and Leadership at NP Digital. and around the world.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product management and leadership speakers. The game-changing dynamics of scaling in the Machine Learning Revolution.

Scale 104

Scale AI Growth Hacking Innovation 104

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Welcomed Key Executive Hires to the Leadership Team. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level. Earned Awards for Our Product and Customer Success Team. Achieved GDPR Compliance.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 178

Software Review Scale Technical Review SaaS 178

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

Intercom, Inc.

APRIL 7, 2022

And that, according to Catherine Blackmore , was the dawn of customer success. Over the years, Catherine realized businesses need to meet customers at their level. In this episode, we sat down with Catherine to talk about the purpose of customer success and how to evolve the role to meet customers’ needs every step of the way.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Sales Hacker

MARCH 18, 2019

Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company? Growing the Customer Base.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

SEPTEMBER 20, 2022

Brandon Barton is a hospitality tech entrepreneur who has used his experience working in operations at the top hospitality groups to build and scale early-stage tech products that help restaurateurs. That’s differentiated us in the marketplace. My next position was of service or a beverage director.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to put customer experience into the DNA of an organization [5:23]. Micro-thoughts on the evolution of customer success [07:08].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. 35% versus 25% in SaaS.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. Which is a super useful tactic.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . When you land an enterprise client, you must be prepared to scale your business to meet their needs. Another area where quality must stand out is in customer service.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SmartKarrot

MAY 9, 2022

Not only does fostering innovation help encourage employees to bring their best ideas forward, but it also ensures that your company will stay relevant in the marketplace no matter how much the world changes. It will take different forms for different teams and organizations, but it always starts with leadership.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” It’s a competitive marketplace. Meagen, sales.

Travel 174

Travel Marketing Scale Outsourcing Services 174

Unbounce

JUNE 16, 2020

With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. Reduced Cost.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. How I Raised Myself from Failure to Success in Selling. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. Steal Like an Artist.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MARCH 30, 2022

Atlassian understood that product-led growth works only if the customer base is filled with passionate product users. Scaling an Ecosystem. So, Atlassian wants to empower other builders to serve all kinds of teams, and the company embraces its ecosystem made up of 1500 marketplace products and third-party apps.

Scale 224

Scale Sales Hiring Marketplace as a Service Construction 224

SmartKarrot

JUNE 25, 2021

Customer development is important. No business can survive in the long run without a loyal customer base for its services or products. SaaS leaders need to believe and keep the product in mind to guide customers properly. You have heard of the phrase- the customer always comes first. The customer is right.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

Sales Hacker

APRIL 21, 2021

Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Intercom, Inc.

JUNE 8, 2021

Study after study shows how important a great customer experience is to today’s consumers. Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. Download your copy of the thought leadership paper now. Enhanced customer satisfaction (58%).

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. With Configure Price Quote (CPQ) software , companies of any size can achieve scale and overcome the above obstacles. What is CPQ? CPQ stands for Configure Price Quote.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

SaaStr

FEBRUARY 18, 2020

But you’ve really focused in the area of customer success. And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. You never benefit from scale and scale becomes very important. Anthony has done great category creation. Photo’s up.

Scale 210

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 210

SmartKarrot

MAY 15, 2020

All services and products in the market have a certain lifecycle. Only those products that survive the test market are then introduced to the customer base in a marketplace – thus starts the introduction phase. Before launching the product, a pilot run or test market is a crucial step in foreseeing the success of any product.

Strategy 10

Strategy Marketplace as a Service SaaS Scale 10

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. So how can companies get a grasp on designing and maintaining all customer journeys while taking proactive measures to scale retention and growth? Allow Automation to Scale Customer Engagements.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Again, I am a big believer in the power of customer storytelling for helping sales outcomes.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. Upland Altify - Helping companies to generate value with every customer interaction. Drift – a messaging app for sales & customer success.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Talvista’s field reps were able to land Cielo as their first customer by leveraging their past mutual companies and relationships. Their goal is very clearly to get you into a conversation with a rep.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. We didn’t see that we were ready to really scale faster soon enough. Next up, we’ve got Nicolas Dessaigne.

Sales Hiring 226

Sales Hiring Sales Recruiting Scale Payment Methods 226

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. So the scale is sort of mind blowing in certain ways. I’ve learned a lot about just the financial system at scale. Chase Merchant Services that we’re now a part of processes $1.2

Payment Services 133

Payment Services Merchant Services Payment Solutions Payments 133