ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaSX

FEBRUARY 5, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue Cost of Goods Sold (COGS) Sales & Marketing Expenses (S&M) Research & Development Expenses (R&D) General & Administrative Expenses (G&A). This INCLUDES headcount-related expenses. Setting Your Budget Equal to Your Sales Plan.

Finance 118

Finance Sales Hiring Headcount Scale 118

ChurnZero

NOVEMBER 16, 2018

For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy. We’ve complied our top fifteen Customer Success takeaways from the conference to share with you. pulseEurope2018.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term.

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

Chart Mogul

MARCH 10, 2023

But in reality, many PLG success stories leverage traditional inside sales motions alongside self-service to speed up customer acquisition. This is called product-led sales. But in reality, many PLG success stories leverage traditional inside sales motions alongside self-service to speed up customer acquisition.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

Kellblog

NOVEMBER 23, 2022

(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). The next block focuses on headcount: Total employees, at end of period.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class.

Sales 97

Sales Underperforming Technical Team Systems Review Headcount 97

OPEXEngine

NOVEMBER 23, 2020

Sales & Marketing Expenses (S&M). This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). CLASSIFYING ONE-TIME REVENUE AS RECURRING/SUBSCRIPTION REVENUE.

Finance 52

Finance Sales Hiring Headcount Scale 52

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Reduce sales ramp time by 30-50% via sales enablement. Double headcount every 6-9 months. A customer service team (customer success).

Scale 147

Scale Venture Capital SaaS Headcount 147

Kellblog

JANUARY 2, 2024

As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Blowing up customer success to save money is myopic. Jason Lemkin predicts a slow reboot of the customer success function in 2024.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

SaaSOptics

JUNE 24, 2021

Revenue Operations, or “RevOps,” for short, refers to the optimization of process and technology across all stages of the customer lifecycle including marketing, sales, and customer success. . Next up, your VP of Sales, scratching his heads, remarks, “Huh. Same goes for sales, CX, and any other department. .

Scale 72

Scale Headcount Finance Churn 72

ChurnZero

SEPTEMBER 10, 2019

MineralTree is a payment platform that helps thousands of business automate their invoice-to-pay process. As a result of their Customer Success t eam’s rapid growth , the MineralTree team lacked effective automation. They sought the ability to both monitor and influence their customer’s health.

Payment Services 40

Payment Services Engagement Payments Headcount 40

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Customer segmentation is a way of grouping customers who have specific things in common. This lets you provide those customers with a more personalized experience.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

ProfitWell

DECEMBER 6, 2019

Your top subscription news. That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC).

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. Meagen, sales. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” Our workforce is remote.

Travel 172

Travel Marketing Scale Outsourcing Services 172