customer-reviews 
SaaStr
OCTOBER 21, 2022
We forgot to do a Product Roadmap Review. So what’s a Product Roadmap Review — and why do it? It’s a review you often do 1-2 times a year, with at least your bigger customers, where you literally walk through the coming planned product roadmap. Struggling to get that VP at your customer on Zoom?
Intercom, Inc.
JULY 25, 2022
Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement. But they’re facing big barriers.
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Neil Patel
MARCH 1, 2021
One simple yet powerful marketing tool you can use to your advantage is the Google Customer Reviews feature. Research shows that 70 percent of people trust online reviews more than they trust advertisements. Google has made that easy with Google Customer Reviews. An Overview of Google Customer Reviews.
Intercom, Inc.
FEBRUARY 18, 2020
It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. We were operating in silos.
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Every data-driven project calls for a review of your data architecture—and that includes embedded analytics. Discover the pros and cons of each approach, plus how to choose the right architecture for your business priorities, timeline, and customers. 9 questions to ask yourself when planning your ideal architecture.
Neil Patel
JUNE 2, 2021
By harnessing the power of reviews your satisfied customers have already given. 93 percent of consumers read online reviews before they make a purchasing decision. If you can incorporate authentic, positive reviews into your ads, you can set yourself apart from your competition and show your audience your worth.
User Pilot
FEBRUARY 26, 2024
Looking for an effective proactive customer service tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your proactive customer service needs. Let’s get started!
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. This begs the question: what’s the best way to increase customer retention? The best times to collect customer feedback.
Advertiser: ZoomInfo
By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
Advertiser: ZoomInfo
Learn how to carry out a data-driven demand gen strategy by: Nailing down your ideal customer profile (ICP). Reviewing, reporting, and refining for better results. Ready to impress your boss with killer results? Leveraging intent data. Personalizing messages to your priority accounts.
Speaker: Ramli John, Managing Director at ProductLed and Author
Add to that a few, unfairly poor reviews and you’ll be more than just stuck. moment and turn them into lifelong customers. In this interactive, fun presentation and Q&A, Ramli John, author of bestselling book Product-Led Onboarding, will share a simple but powerful framework to get more users to experience a product’s "Eureka!"
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. But if you have to beg a customer to give a review or referral, you're doing it wrong. The best customer experiences go beyond the sale.
Advertiser: ZoomInfo
Slow-moving compliance reviews. By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster. Longer sales cycles. Larger buying committees. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up?
Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
Customer representation has always been a key reason for success in product development. Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics. Review customer feedback surveys. Revitalize QA as champions.
Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company
The act of onboarding the customer – and putting the customer first during this onboarding – seems like a no-brainer thing to get right, but so many get it wrong. If you can simplify your onboarding process and show your product's value from the beginning, you can lower customer churn and increase the usability of your product.
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