SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. We're about to go diving for metrics.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy.

Retention 62

Retention Software Management Marketplace as a Service 62

Unbounce

JUNE 16, 2020

Over the long term, it can also deliver increased revenue, higher customer lifetime value (LTV), and reduced customer acquisition costs (CAC). Dropbox has a long history of using referral rewards like this one to create goodwill, build engagement, and find new customers. Already pretty valuable, right?).

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

ChurnZero

OCTOBER 12, 2021

To help CSMs achieve their clients’ goals, they created a checklist of recommended workflows that better aligned their engagements with the clients’ main reasons for purchasing Definitive Healthcare’s solutions. With the new processes and tools in place, a majority of new accounts now exit onboarding with a positive customer health score.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Why It Pays to Be Nimble.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more. Cost analysis is a companion term.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

Totango

JULY 2, 2019

These days, customers expect personalized service. The digital transformation of business means that customers can easily leave a professional relationship that isn’t working for them. Delivering clear value makes you critical to your customer’s success and future growth. Deliver value early.

Enterprise 84

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 84

Baremetrics

OCTOBER 24, 2021

In this article, we will continue our series on how Baremetrics and Stripe work in tandem to maximize the value of your SaaS enterprise. In addition, we’ve recently written about why you should use Baremetrics to get the billing history of your Stripe customers. Try Baremetrics Free. Baremetrics can do all of this for you.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

Totango

JULY 2, 2019

These days, customers expect personalized service. The digital transformation of business means that customers can easily leave a professional relationship that isn’t working for them. Delivering clear value makes you critical to your customer’s success and future growth. Deliver value early.

Enterprise 48

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 48

ChurnZero

OCTOBER 12, 2021

To help CSMs achieve their clients’ goals, they created a checklist of recommended workflows that better aligned their engagements with the clients’ main reasons for purchasing Definitive Healthcare’s solutions. With the new processes and tools in place, a majority of new accounts now exit onboarding with a positive customer health score.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Chargify

AUGUST 17, 2017

Let’s move on to the specific techniques your SaaS can use to re-engage and get your growth back on track…. Analyze metrics. We hope analyzing metrics is automatically one of the first things a SaaS company does when dealing with stalled growth, but it also seemed remiss to not include the obvious in this post. Start there.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SmartKarrot

DECEMBER 18, 2020

If you want to thrive in this competitive SaaS world, then the importance of understanding customer behavior can hardly be overemphasized. Customers are getting more empowered in today’s marketplace. Hence, customer analytics is a useful process towards that end. How Customer Analytics work? Data collection.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

SmartKarrot

DECEMBER 18, 2020

If you want to thrive in this competitive SaaS world, then the importance of understanding customer behavior can hardly be overemphasized. Customers are getting more empowered in today’s marketplace. Hence, customer analytics is a useful process towards that end. How Customer Analytics work? Data collection.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10