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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Scaling a sales team is not for the faint of heart – for one, it’s not even that much about selling. Intercom on Product: Keeping the momentum going as you scale.

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Building a sales team that can go from $0-$50M (Video + Transcript)

SaaStr

I looked back at our investment memo, it was a 2K ACV when Jason invested after Y-C. So you were the first sales hire. Talk to me about the sales hires that you made back in the early days and talk to me about how it changed through the different stages. So my first sales hire was beginning of 2015.

Scale 141
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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

What was Sam’s biggest lesson from scaling the sales team at Dropbox? When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Below, we’ve shared the transcript of Harry’s interview with Sam. Harry Stebbings. Sam Taylor.

Scale 181
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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

More and more people are hiring leaders, not for past experience, but for capability and capacity. It can be hard to convince PE firms to invest in the customer. How did you get your PE colleagues to invest in the customer experience? We hire a third-party firm. They’ve got a proven concept they need to scale.

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What SaaStr CEO and Founder Jason Lemkin Really Thinks About AI, Sales & Lead Gen In 2024

SaaStr

For part one of this Ask Me Anything session, Jason covers everything you need to know about hiring your first VP of Sales, what he really thinks about AI, what the future of lead generation in 2024 looks like, and much more. In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI.

Scale 256