20 quick insights on Customer Success and SaaS metrics with Dave Kellogg
ChurnZero
MARCH 31, 2022
tech ops, AWS, technical support). I suspect the real issue is process compliance. A: First, you need to separate subscription cost of goods (COGS) from overall COGS. The latter includes professional services COGS, whereas the former is the pure cost of running the services (e.g.,
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