Remove compliance Remove Headcount Remove Innovation
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From Startup to $500M CARR: How Braze Scaled a Growth and CS Team

SaaStr

Headcount isn’t the right story for them, though. Eventually, this team moved out of growth, so their success wasn’t dependent on budget or headcount. During the IPO process, they had to look at things related to audit and compliance. Maintain a small company mindset to foster ongoing innovation and growth.

Scale 291
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How to grow your field service platform’s revenue up to 3x with payments

Payrix

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100
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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163
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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Establishing effective yet efficient ratios requires aligning your CSM headcount with the mechanics of your customer lifecycle design including the definition of the CSM role in your company and the specific activities that achieve successful product adoption with your customers. Address feedback on performance and response times.

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Sales Engagement: What You Need to Know in 2020 and Beyond

Sales Hacker

SEP innovation will result in awesome breakthroughs to help sales teams engage in the optimal next best action in real-time.”. 10% of companies that have reduced headcount have reinvested the savings into new sales technologies. Security and compliance. Airtight Security and Compliance. Real-time insights driven by AI.

Scale 138
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Understanding the IT-to-Employee ratio: Its rise and repercussions

BetterCloud

Beyond security, the organization’s innovation pipeline stagnates. Ultimately, the inflated ratio translates to a tangible financial impact, through increased operational costs, potential compliance fines, and lost revenue opportunities. Looking to help your IT team without adding headcount? Save your seat.

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Meet the winners of 2024’s ChurnHero Awards for customer success

ChurnZero

They’re creative, data-driven, customer-centric, innovative, and impactful. For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. Here’s who they are, and how they did it.