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The Top 10 Important Finance Mistakes First Time Founders Make

SaaStr

that weren’t captured in existing, crappy tracking systems. With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. The delta was often huge — as much as 30-40%. Cash is king. Your focus expands.

Finance 334
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Clouded Judgement 2.7.25 - "Group + Triage" AI Systems

Clouded Judgement

Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. Group related incidents or tickets by severity to help prioritize.

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Using Generative AI to Drive Corporate Impact

TechEmpower SaaS

This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences. Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting.

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What is a Payment Processing System and How Does It Work?

Stax

To address evolving customer demands and accept electronic payments, you need a payment processing system. A good system plays a vital role in managing cash flow, alleviating fraud risk, and enhancing customer satisfaction. This article dives into what a payment processing system is, how it works, and its benefits.

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53 Questions Developers Should Ask Innovators

TechEmpower SaaS

Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Do you have a custom algorithm or other technology? What’s the state of those systems? If so, will you also have your own account system? in place?

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Best Applicant Tracking Systems for 2025

How To Buy Saas

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

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From PLG to PLG+SLG – How Lucid Scaled to 70M+ Users

SaaStr

Lucid launched in 2010 (before PLG was a term), and their team had an intense focus on product early on, so much so that the COO at the time read through hundreds of thousands of customer support tickets to hear directly from customers. In their first year, they had their first paying customer.

Scale 312