SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). I’m an execution person.

Scale 152

Scale Payment Services Payment Methods Scaling 152

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. They also manage finances and supervise one or more engineering teams. Average salary: $196,172/yr. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Our team is in Room 111. They were self taught developers. Payments has been around for thousands of years. Dare I say SaaS. Your registration.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Upscope

JUNE 9, 2021

Every call center ceo/manager should spend AT LEAST a full shift on the phone." Mostly from other departments not communicating with us. A couple of them our team did. Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

CustomerSuccessBox

JULY 11, 2022

How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. Such as the conclusion of a project, a poor match, or a firm changing course are considered non-regrettable churn. Why therefore restrict offboarding to simply your staff members?

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered? You can listen to the full vodcast here.

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

BetterCloud

AUGUST 16, 2018

Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Many of these tips are oldies but goodies to cybersecurity experts, but I’ve tried to include a few unique tips with my personal explanation for each. Plus, the website [link] has a great tool for passphrase generation.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

OPEXEngine

AUGUST 9, 2022

A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it. Yet too many sales teams use outdated practices in making account and territory assignments. Zero-base sales capacity. Know when to walk away.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Stax

MAY 21, 2024

Legal technology handles billables, case management, and document management. As software and management systems have progressed in the modern age, time-consuming tasks like recurring payments and client management are streamlined through this process. This trusty software manages the busy work often assigned to multiple employees.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ProfitWell

AUGUST 13, 2020

Today, we're learning a thing or two about hard things from Ben Horowitz, one of the world's most renowned technology entrepreneurs. Ben also created the Cultural Leadership Fund , connecting the greatest cultural leaders to advance more African Americans into technology. Overtime they develop the right characteristics and skills.

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

User Pilot

JUNE 14, 2021

Acquisition stage automation examples: website chatbots, automated confirmation, and reminder emails. Referral stage automation examples: use NPS survey answers to personalize responses. You can’t give a $10/month client personalized live onboarding. What is marketing automation? Map out user journey stages.

SaaS Payments 52

SaaS Payments Payment Solutions Strategy Payment Methods 52

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. Communicate frequently and clearly with customers about the transition. Start small with an incremental approach.

Payments 78

Payments SaaS Payments Merchant Services Payment Solutions 78

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

AUGUST 2, 2019

Giving in to stress and frustration only leads to bad decisions that could eventually sink you. Some people tend to clam up and retreat when dealing with such personalities. This said, you still have to communicate with them frequently. Take charge and steady the ship. Set boundaries with key stakeholders. Mind the numbers.

Startup 40

Startup Part-Time VPE Payment Solutions Underperforming Technical Team 40

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Selling to Big Companies. The Pirate’s Guide to Sales. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

Stax

FEBRUARY 19, 2024

Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses. Consider the following.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SmartKarrot

MAY 13, 2022

Technological advancements are bringing massive changes in everything around us. Now technology has turned the table completely and made customers more in power for the entire journey. What is a Disruptive Innovation or Technology? First thing first, do you know what disruptive technology is? Like what you are reading?

B2B 10

B2B Artificial Intelligence Payment Services Social Media 10

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. The article was only written to drive website traffic.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. Brands are now building physical stores that act as real-world ads for products you purchase online. Direct to consumer (D2C) businesses have taken off.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. and paid it out to the Founders and early team members. The company even took $2.5M of the $3.5M Without question, Buffer was flying high. Morale took one on the chin.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Technology Reporter @ CNBC. Please welcome Zach Perret, Plaid Co-Founder and CEO and Ari Levy, CNBC Senior Technology Reporter. Ari Levy | Sr.

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

SaaStr

AUGUST 5, 2020

Today She discusses how everything is changing in the current climate, the rise of war-time founders, having teams work remote, and the supply-chain reimagined. Timelines’ longer for fundraising for closing customers and payments get delayed. Lan Xuezhao is the Founding Partner at Basis Set Ventures. What does this mean?

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * But I could explain what technology did and vary that explanation to different people. Loving our podcast content?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Transferability 2. Sustainability 3.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

ProfitWell

DECEMBER 4, 2019

Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. In SaaS, clients do not buy hardware.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. It’s also been a powerful moment for technology to be a force for good.

Sales Hiring 154

Sales Hiring Scale Payments Cloud 154