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5 Interesting Learnings from Twilio at $4.7 Billion in ARR

SaaStr

It’s a leaner, meaner Twilio, focused again on its core, with more AI but less headcount than before. Today, that growth has slowed to 12% year-over-year, with Communications revenue growing 13% and Segment revenue nearly flat at 1%. Today, DBNER is up to 107%, with Communications at 108% and Segment dropping to 94%.

Headcount 164
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How to grow your field service platform’s revenue up to 3x with payments

Payrix

The typical trade and field service business relies on revenue from sales and service to run operations, manage headcount, and drive operational growth. We provide an expert team that can take on the heavy lifting of maintaining payments technology and managing risk and compliance , if you choose, so you can focus on growing your business.

Payments 100
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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). Brex makes it simple for founders and startups to manage spending and ensure compliance. For small startups, hiring internationally can be intimidating. HubSpot – CRM.

Scale 163
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The CRO & CMO Playbook for Creating GTM Alignment

Sales Hacker

Build a cadence for candid communication What gets surfaced, gets solved. GTM leaders in our community are consistently using AI SDRs to handle inbound and seeing strong performance. She works every lead, 24/7following up, booking meetings, and surfacing real buying signals, all without adding headcount.

Scale 103
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Smart SaaS budgeting: Refine your spend strategy for 2025

BetterCloud

This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks. Check for SOC 2, ISO 27001, and other relevant security and compliance certifications. Allocations can be manual or automatic, depending on the headcount of users. Its a lifesaver for teams of any level.

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Elad Gil on catapulting into hyper growth

Intercom, Inc.

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. The processes are probably new.

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Meet the winners of 2024’s ChurnHero Awards for customer success

ChurnZero

Account Insights for Success Plan communication to keep customers informed and engaged. Repeatable engagement templates for customer outreach, enabling consistent and professional communication across all accounts. We also expanded our ARR by almost 25% without needing to add any CSM headcount.