Intercom, Inc.

OCTOBER 26, 2021

Getting the team right is one of the hardest parts of scaling sales. But no sales team can afford to grow without intention. While building a sales team, we’ve focused a lot on our sales culture. Here’s how we went about growing a sales team that is both world class and culture-additive.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Missed the session? Listen on Spotify.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

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Scale Sales Hiring Sales Recruiting Sales 173

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

SaaStr

MARCH 24, 2020

Nothing matters but recruiting and using your personal network. Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. Sam Blond | Chief Sales Officer @ Brex. I’m doing The Playbook To Recruiting Your Sales Team.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 129

SaaStr

APRIL 17, 2019

What were Steve’s biggest takeaways from seeing the hyper-scaling at AppDynamics? Steve has previously said, “Sales and marketing must be one team.” Where does Steve find common points of tension between sales and marketing? I mean, my career started as a software engineer, and out of frustration, I went into sales.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. It was also my first official week in the People Development Program Manager role, which certainly added to the challenge! We’re still remote, and guess what? Support elements .

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Onboarding Sales Hiring Scale Systems Review 253

Sales Hacker

OCTOBER 6, 2020

Today on the show, we’ve got Eddie Baez, the co-founder of Career Pipe, a recruiting agency and SDR training program for underrepresented groups and minorities primarily in New York City. Eddie is bringing B2B sales to a group of people that may not be as aware of it. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Sales Recruiting 63

Sales Recruiting Sales Hiring Scale Sales 63

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. When should a company associate with a marketing agency [12:19]. How to get better at sales [21:37]. We’re on iTunes.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

SaaStr

NOVEMBER 28, 2019

Felix : It was a lot easier to invest to convince customers and investors and so we actually, I mean more of a European way of scaling a company. We grew the company to over 10 million in revenue and we were profitable growing at 200%. Teddie : You also moved the company headquarters from Belgium to New York. Felix : Yes.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 155

Sales Hiring Sales Recruiting Scale CTO Hire 155

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. Want to see more content like this?

Sales Recruiting 258

Sales Recruiting Sales Hiring Scale Sales 258

SmartKarrot

JUNE 15, 2021

You need to recruit the right people since they know the first-hand importance of being data driven. Most people from data-based companies are naturally oriented to embracing data. Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. Improved Communication.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Before Tidelift, Bridget was VP of Sales @ Logz.io and before that was VP of Corporate Sales @ Sumo Logic where she drove ARR up by a record 237%.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Upscope

JUNE 9, 2021

There are plenty of happy smiling recruitment videos for call centers on Youtube but the real data on how people feel can be found in the comments section. Mostly from other departments not communicating with us. And at the call center I was at, the recruiters told me the job wasn't a sales job, just customer service.

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

FEBRUARY 1, 2019

Prior to Figma, Amanda held numerous roles at Zendesk including SVP of Marketing and Sales Strategy. In Today’s Episode We Discuss: * How Amanda made her way into the world of SaaS and came to join Zendesk as their first marketing hire seeing the company scale to over 2,000 over the next 7 years. What are the inflection points?

Sales Hiring 107

Sales Hiring Communication Scale Interviewing 107

SaaStr

JANUARY 7, 2020

We’re basically going to talk about the seven “people” things that nobody tells you when you scale a B2B company. The first thing is, and this is a little crazy, but recruitment is incredibly overrated. How many people out here spend more than a third of your time recruiting? Tough Management Lesson #1.

Sales Recruiting 144

Sales Recruiting Sales Hiring Management Marketing 144

SaaStock

FEBRUARY 14, 2019

In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: Scaling & Exiting: Dreams, Designs & Dramas. Today he is the man behind Predictable Revenue, the “Outbound Success Company.” Starting as VP of Sales, in less than two years he became CEO.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. He’d go on to become the VP of Sales at Sprinklr, guiding the company through its own high growth period, before striking out on his own.

Social Media 186

Social Media Scale Sales Hiring Sales Recruiting 186

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Where do many go wrong in building and scaling their teams in SaaS? *

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. Founders of breakout companies – just like founders of earlier stage companies – tend to ask more or less the same sets of questions.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

FEBRUARY 28, 2020

How does this requirement change as the company scales? How does Karl think about working with recruiters? How does Karl think about doing this at scale? How do they assess and test for culture? * How does Karl think about retaining agility and flexibility with scale? Do we need a sales org?”

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

SaaStr

AUGUST 22, 2020

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. We don’t know when we’re going to be able to get safely back at scale.

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147

SaaStr

JUNE 25, 2019

I’m going to give you a little bit of a walk through that journey of how we got from being a San Francisco based company to one that was much more distributed, and hopefully I’m going to create a situation for you where you don’t need as much luck to be successful in scaling your own teams as we needed when we did it at Eventbrite.

Engineering 134

Engineering Part-Time VPE Sales Hiring Scale 134

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. What was the founding moment with Zylo?

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

OpenView Labs

MAY 12, 2020

Editor’s note: This article is by Dan Slagen, a four-time startup executive specializing in scaling global go-to-market functions from early stage to $100M+ in ARR. As if these factors aren’t plenty for you to manage, they compound when you’re reporting directly to the CEO for the first time. .

Sales Recruiting 53

Sales Recruiting Underperforming Technical Team Startup Scale 53

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. And today, of course, we have a recruiting team.

Sales Hiring 170

Sales Hiring Outsourcing Services Scale Sales Recruiting 170

SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

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Scale SaaS Payments SMB Sales Hiring 121