OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. Culture is also tricky because there’s no one-size-fits-all way to define, cultivate or scale it. Ask 10 people to define culture, and you’ll likely get 10 different answers.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. The relationship you see at the top sets the model for the whole company.”. Scale winning behaviors. Deliver one company narrative. .

Scale 251

Scale Sales Hiring Marketing Venture Capital 251

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. An outsider will never learn what someone from the inside already knows about your company and culture.

Sales Hiring 164

Sales Hiring Scale Pricing Customer Success 164

SaaStr

OCTOBER 10, 2023

Respect, Communication, and a “Yes” Mindset A healthy legal and sales relationship comes with many benefits, but most importantly, it helps move the company forward. At G2, the legal team has found a few ways to achieve this successfully: Communication: Buhler says that at G2, “Legal is communicating with the revenue org all the time.”

Sales Hiring 154

Sales Hiring Scale Sales Communication 154

Intercom, Inc.

DECEMBER 21, 2021

“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. We continued to adjust to working from home , and our company culture evolved accordingly.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

Intercom, Inc.

FEBRUARY 25, 2021

CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. And so, it’s crucial that companies design employee experiences that support and empower them. This is Scale, Intercom’s podcast series on driving business growth through customer relationships.

Scale 211

Scale Consulting Interviewing Customer Support 211

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

AUGUST 15, 2022

communicate it effectively for investors to believe in it and provide you with the capital needed to bring it to life. . If you want your start-up to succeed and scale, the first thing you have to do is build a stellar team. The next step is measuring where you are going and where you are scaling. Hire a strong team.

Scale 179

Scale Marketing Scaling Communication 179

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 29, 2023

When starting and scaling a company, it’s important to keep returning to what makes you unique. Remain conscious about what’s different and that it holds true as you scale. When you communicate with someone, customer or otherwise, you often get into the process of refining pretty quickly.

Sales Hiring 166

Sales Hiring Scale Strategy Metrics 166

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. That is why we have called this first stage Resolve: the need to determine the scale, pace, and depth of action required at the state and business levels.”.

Strategy 197

Strategy Business Scale Communication 197

Totango

MARCH 4, 2022

Differences include: B2B customers often have more complex customer service issues than consumer customers, due to factors such as the size of their organizations, the number of departments and personnel involved, the size of their customer base and the scale of their technology usage. Place Customers at the Forefront Internally.

B2B 91

B2B Customer Success Technical Review B2C 91

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania. And it worked!”

Scale 188

Scale Artificial Intelligence Technical Review Software Review 188

SaaStr

APRIL 28, 2023

100% of scaled companies are distributing. We should be figuring out how to get the entire company working together in one HQ, even if it’s a virtual one. Roam is an all-in-one cloud headquarters that connects the entire distributing company under one roof: no more back-to-back-to-back Zoom calls and disjointed communication.

Scale 180

Scale Sales Hiring Sales Business 180

Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups.

Scale 52

Scale Company Culture Scaling Leadership 52

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. It’s more difficult to communicate the way we work and the nuances of our culture. We’re still remote, and guess what? Onboarding virtually can be tough for our new hires.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Buffer Resources

SEPTEMBER 11, 2023

Here are some examples of soft skills: Communication: The ability to clearly and concisely communicate with others, both verbally and in writing. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Social Media 129

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. And the same customer challenges that we were being presented, which was: How do you scale?

Cloud 167

Cloud Scale Trends Machine Learning 167

Totango

SEPTEMBER 14, 2021

Do You Communicate Empathy in Your Customer Conversations? Training your employees in best practices can help nurture a more empathetic company culture. To track the effectiveness of your efforts to communicate empathy, consider building questions into your customer satisfaction surveys which invite feedback in this area.

Retention 88

Retention Technology Company Culture Branding 88

SaaStr

SEPTEMBER 24, 2019

workers agree that the ability to work remotely would make them more likely to recommend their company to a friend. Employee referrals are key to scaling hiring across a company. This has been true for me both at Owl Labs and my previous companies. 81% of U.S. Start there. . Keep your biases in check.

Business 148

Business Software Engineering Company Culture Retention 148

SaaStr

APRIL 20, 2022

One challenge Twilio faced was balancing the scaling efforts of the organization and building a world-class team to support their growth ambitions—in a virtual environment. Be intentional about the culture you want to build by keeping an open line of communication, being accessible, celebrating success, and leading with empathy.

Sales Hiring 196

Sales Hiring Scale Retention Sales 196

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. One of the best ways to do this?

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. And if so, do you have any tips on what to post? JD : Absolutely!

Customer Success 101

Customer Success Scale Sales Hiring Leadership 101

SaaStr

APRIL 16, 2020

As for Carolyn, prior to joining PagerDuty she spent 5 years as the GM of Method Communications San Francisco Office and before that spent time on the other side of the pond with a close to 7-year stint at Orange as Head of Corporate PR and Head of US Communications. How does PagerDuty gain a sense of company morale at scale?

Scale 176

Scale Underperforming Technical Team Leadership Branding 176

Hitenism

NOVEMBER 7, 2016

What’s really amazing is how little the press releases have changed over the past seven years, especially considering the speed and scale at which AWS took over the cloud. These days you can write a blog post instead of a press release since that’s the new most common medium used to communicate the launch of a product or service.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 134

Scale Technical Review SMB Software Review 134

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 235

Sales Recruiting Sales Hiring Scale VP of Engineering 235

SaaStr

APRIL 29, 2022

Managers often grapple with how to create and scale a global product team. Scaling a team isn’t about increasing the size, rather it’s about increasing the output of the teams and producing tangible value. For that reason, scaling teams require different leadership chains inside the company. Lesson #1: Feedback is a gift.

Scale 201

Scale Scaling Company Culture Leadership 201

User Pilot

JULY 17, 2023

They collect customers’ expectations and requirements and communicate them to the team. Product ops ensure that all teams and stakeholders communicate effectively and have the necessary data. Pros and cons of the structure: Easy to scale. Company size and resources. Company culture. Product complexity.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Totango

FEBRUARY 10, 2021

In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Segment your customer database for personalized communications. Prioritize a Culture of Customer Success. Proactively guide customer growth.

Scale 84

Scale Customer Success Retention Strategy 84

Scytale

DECEMBER 5, 2023

It’s a powerful way of communicating exactly how seriously you take information security while giving the peace of mind that you’ve taken effective measures to protect customer data and prevent breaches, data leaks and other data security mishaps that could wreck your reputation.

compliance 52

compliance Scale Software Review Technical Review 52

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Harry Stebbings: So I do have to ask, though, Sam, because you mentioned some incredible companies there, from being first enterprise sales rep record at Dropbox and then also to the time at Salesforce and such instrumental times of growth for those companies.

Scale 167

Scale Sales Hiring Sales Recruiting Sales 167

SaaStock

FEBRUARY 14, 2019

In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: Scaling & Exiting: Dreams, Designs & Dramas. After graduating in Communication and Media Studies, Thiago Gabri supervised marketing at AIESEC in Brazil and Colombia. His focus there was deal-sourcing.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Totango

JANUARY 2, 2020

Clear communication ensures that information and data are not duplicated—or worse, overlooked—while also creating a better customer experience. With transparent communication and effective data sharing, the new CSM can hit the ground running, and the customer will not notice any lapse in service. .

Data 71

Data Systems Review Onboarding Churn 71