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Who Should Your VP of Product Report To?

SaaStr

That can be fine for an API or similar service, but I find it a big trade-off for an enterprise SaaS or one with significant customer-facing features and workflows. Most VPs of Eng want Product to be their partner, their wing person, to go out and do the external work, and then be their partner in deciding what gets built.

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The ZeroOps journey: Mind The Gap

CloudGeometry

Cloud automation can pay dividends. Why can’t we escape hands-on cloud operations work to unlock software development nirvana (aka frictionless, faster development and deployment processes)? Let’s take a closer look at what it takes to successfully overcome the unknown costs of a change in your cloud stack.

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Run Less Software

Intercom, Inc.

The arrival of cloud computing, IaaS, PaaS etc. Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting. Since 2006 the era of “Everything as a service” has advanced quickly. Cloud computing is dominant. Understand the potential consequences of outsourcing to young startups.

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The Most Successful SMB SaaS Acquisition Channel Ever Built

Tom Tunguz

As many of these channel partners move to newer distribution models, the brokerage channel model in particular, they represent an efficient and leveraged customer acquisition channel. Modern companies are born in the cloud, and independence is in their DNA. It’s the most successful SMB SaaS acquisition channel ever built.

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OPEXEngine launches breakthrough technology R&D benchmarking solution

OPEXEngine

Comparisons of direct hire vs outsourcing models. The new benchmarks have been developed in conjunction with executives at leading technology organizations, and build on OPEXEngine’s best-in-class analytics, which is used by CFOs, investors, and leadership teams at many of the world’s most important SaaS companies. 44 7919 139 435.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2022

ChurnZero

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

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Starting Up In A Downturn with Cloudflare COO and Co-Founder Michelle Zatelyn (Video + Transcript)

SaaStr

So we build a service that does cybersecurity global performance or liability for any internet property. And in these last 10 years, we have 26 million internet properties that use our service on any given day. Do they renew our service? Do they want to adopt more of our services? ” And we knew that was a big idea.