The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Sales Hacker

APRIL 21, 2020

When I first wrote this article, we were in a very different place, with unemployment at an all-time low and sales hiring a top priority. Part two of this scorecard series will help you create a sales interview scorecard to land that sales role you’ve been dreaming about. Sales chops. What sales system do we use?

Sales Hiring 95

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 95

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

OPEXEngine

OCTOBER 6, 2020

How quickly would customers churn? Taking stock of resources: The Salsify team didn’t want to create a self-fulfilling prophecy by laying off sales reps and then killing their sales pipeline, so they forecasted a best-case scenario based on a reduced sales team performing at full capacity to ensure rapid growth was still possible.

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Training and Support Resources – working with Customer Success, Customer Marketing can help craft and promote the use of training resources, especially during the pivotal onboarding phase. Applaud Accomplishments With Awards.

Retention 64

Retention Strategy Scale Sales Recruiting 64

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

ProfitWell

DECEMBER 10, 2019

When companies put paid programs in place, everything changes—fostering a brand new revenue stream that they can use to invest in new customer-centric ideas. With this pay-for-loyalty model, “Instead of talking about margins and mark-ups,” Tien points out, retailers are “talking about membership churn and retention. Email Address Play.

Sales Recruiting 41

Sales Recruiting Subscription Payment Features Onboarding 41

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. We invest all over the country and very much in Europe as well including Paris. So we decided to take you to know three specific topics which are hiring, culture and sales.

Sales Hiring 117

Sales Hiring Scale Sales Recruiting Company Culture 117

SmartKarrot

OCTOBER 19, 2022

Building a Customer Success organization that supports customers from onboarding through renewal. Creating best-in-class processes for onboarding, training, support, engagement, and business reviews. Partnering with the Sales and Product teams to define product goals and Tread’s roadmap.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SmartKarrot

JUNE 9, 2022

As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Conduct customer health checks to identify risk and mitigate churn risk.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SaaStr

OCTOBER 5, 2020

There’s a common thinking that sales teams should be relatively high churn. That the bottom 15-20% of the sales team almost has to churn each year, because it’s survival of the fittest. At Salesforce, at Box, the bottom end of the sales team churns out each year. Usually – no.

Scale 286

Scale Sales Hiring Sales Recruiting Sales 286

SmartKarrot

JANUARY 21, 2022

Help set and track towards company-wide expansion, retention, and churn metrics. Work cross-functionally with sales to ensure successful deployments across Twingate’s largest deployments. Create and execute a talent strategy that recruits, onboards, and develops diverse talent.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Leadership 19

SmartKarrot

OCTOBER 13, 2021

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn. Own the entire customer lifecycle after onboarding, including renewals.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

NOVEMBER 24, 2021

It’s important to be honest with yourself and not allow for excuses, rationalize all of the work you’ve invested, or focus on sunk costs. The core structure of every Customer Success Program is: Onboarding, Engagement and Adoption, Renewals, Advocacy and Churn. Which area is causing the most churn? Numbers don’t lie.

Customer Success 19

Customer Success Sales Recruiting Scale Underperforming Technical Team 19

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. I was a local sales manager or regional manager.

Sales Recruiting 257

Sales Recruiting Sales Hiring Scale Sales 257

SaaStr

JULY 30, 2020

356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Alongside Atrium, Pete is also the Founder of Modern Sales Pros, a community of 15,000 focused on sales operations and sales management. Stop asking questions.

Part-Time VPE 201

Part-Time VPE Scale Sales Recruiting Sales Hiring 201

ChurnZero

NOVEMBER 15, 2019

It’s all about sending direct mail during the holiday and it also tends to be our highest sales quarter and therefor it’s also our highest renewal quarter. So, before Q4 even beings, we start to coordinate with sales leadership to get their forecasts so that we can set hiring plans for the quarter.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SmartKarrot

MAY 25, 2021

In addition, establish/ demonstrate Return on Investment (ROI) for contracted services obligations. The Engagement Manager creates, communicates, and maintains Customer Engagement plans on all assigned accounts and addresses non-assigned account needs on an at-risk basis. Oversee client onboarding of all new clients.

Development Team Review 10

Development Team Review Customer Success Sales Recruiting Outsourced Development 10

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 181

Travel Marketing Scale Outsourcing Services 181

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Payment Services 10

SmartKarrot

JUNE 15, 2021

You need to recruit the right people since they know the first-hand importance of being data driven. If you are scarce on resources like finance, you can bring sales, product, and support teams together to improve customer success and fine-tune collaboration. How to Build a Data-Driven Customer Success Team. Hire Data-driven People.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SmartKarrot

SEPTEMBER 25, 2020

All other functions in a business – Marketing, Sales, Product management, etc., And unwanted incidents, like customer churn, can be prevented way before they take place. Layout your onboarding process. For a continuous stream of income to sustain, you need customers who are invested in your product for long-term.

Scale 13

Scale Customer Success Scaling Sales Recruiting 13

SmartKarrot

AUGUST 9, 2022

Modern SaaS organizations can leverage business catalysts to perform day-to-day tasks more effectively, increase customer satisfaction, reduce churn , and lower support costs. Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Employee Training and Talent Management.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Modern SaaS organizations can leverage business catalysts to perform day-to-day tasks more effectively, increase customer satisfaction, reduce churn , and lower support costs. Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Employee Training and Talent Management.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

MAY 12, 2020

This includes a broader scape including onboarding, training, and maximizing facets that provide the highest Return of Investment (ROI). Recruitment Aspect. When it comes to the zone of recruitment, the field of customer success is roughly a decade or so old. Return on Investment or ROI.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Retention 10

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 5, 2019

Rajesh is going to walk you through the key elements of winning the long game in SaaS – how to win customers, how to create long-term relationships, and how to avoid churn. Churn management is a journey. And this is the moment of reckoning that you get to as a SaaS company is that a sale is not the end.

Sales Recruiting 169

Sales Recruiting Construction Scale SaaS 169

SaaStr

MARCH 1, 2019

As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify, and Gremlin all prior guests on the show, I hasten to add. How does Tom think about calculating churn when it comes to multi-year contracts? What were the commonalities of leading indicators of churn? What are the dangers there?

Scale 116

Scale SMB Sales Recruiting Sales Hiring 116

Sales Hacker

APRIL 16, 2018

In this inaugural episode of the Sales Hacker podcast, we talk with Kiva Kolstein , Chief Revenue Officer at AlphaSense. . In Today’s Episode: How to map your career from individual contributor to manager. Why you should spend time with and invest in your new hires. Subscribe to the Sales Hacker Podcast.

Sales Hiring 41

Sales Hiring Management Scale Sales Recruiting 41

SaaStr

AUGUST 27, 2019

How to Design a Sales Comp Plan to Get You to $100M with Work-Bench, Movable Ink, MongoDB and Concert Finance. This panel will speak tactically to various comp design options as a way for management to determine and promote ideal behavior in their front-line teams. Meghan Gill | VP of Sales Ops @ MongoDB. FULL TRANSCRIPT BELOW.

Sales Recruiting 137

Sales Recruiting Sales Hiring Scale Sales 137

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

ChurnZero

JANUARY 26, 2021

Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing. Linda Hale, HR Manager (East). Eli Whitney, HR Manager (Central). Jennifer Cartwright, HR Manager (West). Improve field manager control of hiring processes. Here are a few examples keeping with our recruiting example: .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

SEPTEMBER 13, 2020

One of the early co-investments with my prior firm in Bessemer was in Shopify. If you look at companies like Cornerstone OnDemand, which we invested in a long time ago, it took them some time to get to 100 million of ARR. This is really founder-led sales. With Twilio, for example, they expanded into email.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

yoursales

DECEMBER 23, 2019

SALES STACK 2020. Sales Tools for Professional Sales. SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Next to that we'll continue to have the full list of sales tools available right here.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Sales Stack 2020. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Next to that we'll continue to have the full list of sales tools available right here.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Sales Stack 2021. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. Sales technology for professional sales will be more important than ever. In 2020 almost every single Sales Professional was forced inside. Same goes for Sales Professionals.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104